Estelle Decupper

Estelle Decupper

Gouvernante Tournante at Les Sources de Caudalie
Lives in Bordeaux, France
over 6 months ago

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Graduate of Vatel International Business School in Hotel and Tourism Management, I am looking for an exciting opportunity in an international company or start-up to launch my career.

Through my professional practical experience in luxury hotels, I purposefully worked in the 3 operational departments: Front-Office, F&B and Housekeeping in order to have an overview of the running of operations. I was given the opportunity to supervise and lead a team which helped me developed my managerial skills in team-work, guest relation and problem-solving.

As of today, I am ready to take on a new challenge and turn to the booking/sales department to promote a hotel and its offerings. I believe my language and communication skills would be an asset for you !

I am a smiling, conscientious individual always eager to learn and progress.
I am available for an interview anytime and ready to move if necessary for the job.

Feel free to contact me!
Best regards,
Estelle

Experience

  • Gouvernante Tournante

    Les Sources de Caudalie - Martillac, France

    Housekeeping
    September 2018 - January 2019 · 5 months

  • Housekeeping Supervisor Trainee

    Pine Cliffs, A Luxury Collection Resort by Marriott International - Faro, Portugal

    Housekeeping
    April 2018 - September 2018 · 6 months

    - Check vacant rooms every morning and report the status found to the manager -Check the cleaned rooms to make sure it is meeting the required standards of Marriott Luxury Collection - Report to the manager any rooms which do not require service, so that other rooms can be allocated to room attendants - Check that floor controls are completed and give the information to the evening supervisor before going off duty - Be responsible for the appearance of staff on his/her floor - Be responsible for checking that staff have well completed the work assigned before going off duty.

  • Receptionist

    Mercure Moulin de Madame **** - Villeneuve-sur-Lot, France

    Front Office reception
    May 2017 - October 2017 · 6 months

    • Checked guests in and out according to ACCOR hotel group standards • Managed reservations on various online platforms (Expedia, Booking, Wonderbox, Weekendesk) • Promoted the hotel amenities, the touristic attractions of the region and the loyalty program • Edited tables about the occupancy rate and customer feedback on a daily basis for the manager • F&B extras: room service, breakfast and bar service Learnt to manage on my own the reception department during morning and evening shifts

  • Seasonal Trainee

    Club Les Ormes *** - Saint-Étienne-de-Villeréal, France

    F&B service
    May 2016 - August 2016 · 4 months

    Management of a 70-cover restaurant as well as a 3-member serving team Control and order of stock to the suppliers Administrative tasks Photoshoot to promote the structure on Air BnB Learned how to speak basic Dutch

  • Waitress

    Hôtel Edward 1er *** - Monpazier, France

    F&B service
    April 2016 - April 2016 · 1 month

    • Served tables (alone or with the owner when high activity) • Worked side by side with the Chef to deliver the food on time • Controlled wine stock, updated restaurant menus, checked the facilities sanitation standards Learnt to work under pressure, be careful to details and deliver a high level of service

  • Management Assistant

    Cabanes Perchées Dans Les Arbres **** - Capdrot, France

    Administration & General
    December 2015 - December 2015 · 1 month

    • Created a press pack, collected information from local TV channels and radio stations • Reached out to the media to promote the establishment 6 months later, we were contacted by a local TV to be part of a documentary about eco lodges

  • Housekeeper

    Le Boutique Hôtel **** - Bordeaux, France

    Housekeeping
    November 2015 - November 2015 · 1 month

    • Cleaned room according to the hotel standard, was part of the turn down service Learnt to be detail oriented, respect time set and quality standard of a high-end hotel

  • Receptionist

    Mercure Cité Mondiale **** - Bordeaux, France

    Front Office reception
    October 2015 - October 2015 · 1 month

    • Managed the front office with one colleague in high affluence (fast check-in and check-out) • Guest relation management (assistance & guidance, complaints, requests, satisfaction) • Back-office work (emails & phone calls)

  • Concierge

    Camping du Château de Fonrives **** - Rives, France

    Front Office concierge
    July 2015 - August 2015 · 2 months

    • Provided guests a service tailored to their needs (activities, touristic sites etc.) My two colleagues and myself ranked the reception #1 in services and welcome among all the Yelloh Village campsites in France

  • French Language Assistant

    Northfleet School for Girls - Northfleet, United Kingdom

    Other
    October 2013 - May 2014 · 8 months

    • Managed several work groups (25 pupils) based on French grammar and pronunciation Most of my students reached the targeted goals for GCSE examination (obtained certificates

Education

  • MBA resort management specialization

    Vatel Mauritius - Quatre Bornes, Mauritius

    November 2017 - March 2018

    Business program taught in English, including marketing, finance, corporate strategy, consulting, human resources and HR specific to the resort industry.

  • WSET diploma level 2

    WSET School London* - Bordeaux, France

    April 2017 - May 2017

    *A beginner to intermediate level qualification exploring wines and spirits The examination took place in Bordeaux, the course content was given by WSET school in London to Vatel Bordeaux

  • MBA international hotel management

    Vatel Bordeaux - Bordeaux, France

    October 2015 - May 2017

    Business program taught in English: wine & spirits, digital and traditional marketing, Human Resources, accounting, corporate strategy, law, English and German courses.

  • Irish Literature

    University College Dublin - Dublin, Ireland

    September 2013 - December 2013

    Erasmus international exchange in Irish Literature Drama, Irish literature, linguistics, Irish folklore and Irish language courses

  • LLCE - English Degree

    Université d'Artois - Arras, France

    September 2010 - May 2013

    Program taught in English only: English and American civilization, literature, linguistics, phonetics, translation courses

Languages

  • English
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • Portuguese
    Limited working
    40%
  • German
    Limited working
    40%

Skills

  • Ability to multitask
  • Ability to work under pressure
  • Always smiling
  • A team player
  • Communication skill
  • Dynamic And Passionate
  • Effective listening skill
  • Excellent guest relation
  • Excellent writing skills
  • Fast Learner
  • Highly organised
  • Understanding

Other

  • CHARITY

    • Member of ESN - Erasmus Student Network (Sept-Dec 2014) Lille, France
    Organized cultural events with a group of 10 for the international students living in France

    • Member of the Rotaract Medway Club (Nov-Dec 2013) in Rochester, UK
    Organized charity events and fund raising on a team of 6 to benefit the local population.

  • TRAVELS

    Recent travels

    - September 2017 -

    NEW-YORK STATE road trip: Shelter Island, Greeenport, Montauk
    New-York City: Brooklyn & Manhattan
    The Hudson Valley
    RHODE ISLAND STATE: Newport

    - October 2016 -

    1. The Netherlands
    Eindhoven
    Tilburg
    Utrecht
    Giethoorn
    Schiermonnikoog island

    2. Venezia, Italy

    3. Austria, Carinthia as part of Workaway: an organization promoting fair exchange between budget travellers, language learners or culture seekers who can stay with local families
    Helped an Austrian family to run an organic farm and improved my German language skills

Connections
Maria Vasconcelos
Human Resources and Pay Roll Trainee at Pine Cliffs, A Luxury Collection Resort by Marriott International
Marie Da Silva
Étudiant(e) de AIM - Hotel and Tourism Management Academy
Izia Jam
Front Office Internship at La Playa Carmel
View 17 connections
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