Ester Perelló Sentís

Ester Perelló Sentís

Hostess and Waitress at Bourbon Street Restaurant
Lives in Surfers Paradise, Australia
over 6 months ago

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Sales & Events Coordinator in London for 4 years, now I'm spending a year in Australia working & holidaying.
If you'd like to have more information about my career, please do not hesitate to get in touch.

Experience

  • Hostess and Waitress

    Bourbon Street Restaurant - Brisbane City, Australia

    F&B service
    June 2018 - September 2018 · 4 months

    Welcoming guests with reservations and walk-ins. Preparing and serving coffees and drinks. Taking food and drink orders and serving them. Resolving the bills, and dealing with challenging situations. Making the best impression so guests will come back.

  • Room Attendant

    Crowne Plaza Surfers Paradise - Surfers Paradise, Australia

    Housekeeping
    November 2017 - May 2018 · 7 months

    - Cleaning guest rooms and bathrooms to meet the hotel’s standards in a timely manner, with an extra eye for detail. - Helping and motivating my colleagues by working together, especially in busy times. - Going the extra mile to help guests with their requests making their stay one to remember. - Getting awarded with my own floor to look after.

  • Conference & Events Coordinator

    Crowne Plaza London Docklands - London, United Kingdom

    Events
    July 2016 - June 2017 · 12 months

    Conference and Events coordinator for the 8 meeting rooms and large bookings in the hotel and restaurant, which includes all the following: receiving new enquiries and taking the appropriate follow up action necessary to convert them to a ‘sale’. Handling all enquiries and bookings, offering a personal service as per the standard operating procedures. Handling group and events enquiries and liaising with the revenue manager and the Director of Sales to optimize groups’ potential for the hotel. As a member of the Revenue Team, we maximise conversion and revenue for rooms and meeting room sales. Being involved in sales activities if required, to ensure the successful launch and continued business success of the hotel. Ensuring a smooth operation of the Conference & Events department and liaising with Operations to ensure all events operate efficiently and to customer satisfaction. Ensuring all payments are processed and invoices sent. Following up with customers after the event using the Venue Verdict system.

  • Sales Coordinator

    Ambassadors Bloomsbury Hotel - London, United Kingdom

    Sales & Marketing
    November 2013 - July 2016 · 2 years and 9 months

    Meetings and Events coordination (replying to the enquiries with a tailor made proposal that meets the clients’ needs, following up with the client for any updates and final details for their meeting; creating a Function Sheet and distributing it to the relevant departments of the hotel; and asking for post-event feedback). Content and format editing for our 2 websites (person of contact from the hotel with the company which set up our website, from the design to the content; creating and setting promotions, updating the images, text, links, and documents; elaborating analysis reports from the webs’ views, clicks, and more). Marketing and Social Media Promotion (planning the online marketing campaigns, creation of seasonal campaigns, creation and distribution of the promotional material throughout the hotel and online, from our website to our social media accounts; and monitoring the results). Elaboration of weekly, monthly and annually Sales reports (creating reports for the different departments of the

Education

Languages

  • Spanish
    Native or fluent
    100%
  • Catalan
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Professional working
    60%

Skills

  • All web browsers
  • Customer loyalty
  • Delphi
  • Events Management
  • Events Planning
  • Flyers design
  • Good team player
  • GuestCentric
  • Marketing
  • Microsoft
  • Microsoft Publisher
  • Motivated and passionate
  • MS PowerPoint
  • MS Word, MS Excel
  • Opera
  • Web Design

Other

  • Other skills

    4 years of contemporary / jazz dance
    3 years of drama school

Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Ramy Ayoub
Events & Marketing Consultant at Bitburger Beer Kenya
Sean Ralph
International HR Research Consultant at LATZER ASSOCIATES GROUP GmbH
View 4 connections
Following
Constance Hotels & Resorts
Poste de Flacq, Mauritius
Hosco
Geneva, Switzerland
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