Eva Chasapi

Eva Chasapi

Events Manager at Miraggio Thermal Spa Resort
Lives in Thessaloniki, Greece

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About me

Energetic events manager with a background in Hospitality, Marketing, and Public Relations; enthusiastic about delivering superior service to every guest. Successful at managing events that cater to tourists, visitors,and diverse people. Drives Events' Department growth through skills to manage events, budgets, and people.

Experience

11 years and 1 month

  • Events Manager

    Miraggio Thermal Spa Resort - Thessaloniki, Greece

    Event
    March 2017 - Now · 7 years and 2 months

    I have accomplished and am responsible for generating leads and executing events ( with companies like L'oréal, BSTDB and Porsche to name a few), while partially working on marketing campaigns and their creative design/content. In more details, I am responsible for the following with great success: -Designing together with the DOSM, the strategy and service implementation for the Event Management Department. -Directing all activities for the rest of the departments and ensuring that they meet the goals of the marketing plan. -Establishing and maintaining effective employee working relations with all departments. -Assisting the Sales & Marketing Director with Site Inspections and the planning and execution of Fam Trips. -Taking over specific Sales Accounts and providing them with excellent customer service. -Working closely with the Sales & Marketing Director in regards to the resort's brand management and social media management. -Achieving goals and receiving positive client feedback. -Being the key liaison between clients, vendors and the resort's operations team. -Leading initiatives for creatively up-selling services and food for all events. -Having a strong knowledge of the resort's primary and secondary competition. -Generating Groups' and Events' Leads. -Entertaining clients, as appropriate. -Generating Banquet Event Orders. -Excellent business correspondence. -Communicating all group information/changes to the appropriate hotel colleagues in an accurate and timely manner. -Remaining available to hotel colleagues via telephone while on the property and via hotel provided cellular phone/BB at all times. -Auditing banquet checks for assigned groups. -Approving payment and provide backup for contracted vendor business. -Coordinating and executing of all aspects of MICE and Special events. Regarding the In-house Entertainment of the resort, I am responsible for: -The selection of the artists and the performance venues -The design and execution of the Entertainment schedule and budget -The monthly payroll of the artistic team

  • Marketing Director

    Dominator Marketing Agency - Athens, Greece

    Sales
    June 2016 - December 2016 · 7 months

    Responsible for the planning and executing of digital marketing campaigns, creating and running the brand management of several companies and being the key account manager to offer marketing management services to a variety of startup companies.

  • Events Manager

    Ktima Hamorousou - Farsala, Greece

    Event
    September 2014 - May 2016 · 1 year and 9 months

    -Planned, designed and produced events, while managing all project delivery elements within time limits. -Liaised with clients to identify their needs and to ensure customer satisfaction. -Organized facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc -Specified staff requirements and coordinated their activities. -Proactively handled any arising issues and troubleshoot any emerging problems on the event day. -Proposed ideas to improve provided services and event quality. -Have researched market, identified event opportunities and generated interest. -Conducted pre- and post-event evaluations and reported on outcomes.

  • Marketing Intern with a focus on Event Management

    AIDA Marketing & Business Development - Thessaloniki, Greece

    Event
    June 2013 - May 2014 · 1 year

    -Dealing primarily and being responsible for Events Marketing and Events Management services, including the development of the event, its promotion, its preparation, its execution and finally the evaluation of the event’s performance. -Applied skills learned through university and received real-life experience regarding Integrated Marketing Communications by creating and implementing advertising campaigns for clients, practicing public relations for an independent financial company and organizing and executing trade shows. -Trained and excelled in Digital Marketing by creating digital strategies for clients, including content like Search Engine Optimization (SEO), Social Media, Email Marketing, Web Analytics, Blog Development and Pay Per Click (PPC). -Through dealing with the company’s clients and being trusted with their projects, the additional experience was gained in Key Account Management.

  • Banquet Server at Events Department/Job Shadowing as Events Manager

    Hyatt Regency Thessaloniki - Thessaloniki, Greece

    Event
    March 2013 - May 2014 · 1 year and 4 months

    -Sharpened communication skills by resolving customer complaints and creating win-win solutions to their problems, learned to thrive in fast-paced work environments and finally had the opportunity to observe and participate in the preparation of a variety of events. -Job shadowing the events manager provided me with valuable insights of the SMART event management world and helped me gain significant experience in organizing events and handling crisis situations (crisis management).

  • Assistant Events Manager

    Afrocuban SalsaFestival - Thessaloniki, Greece

    Secretary / Executive Assistant
    September 2011 - January 2012 · 5 months

    -Assisting with conducting marketing research for the event, finding artists and entertainment, secure festival event grounds, equipment and supplies, permits, contracts, security, and insurances, promoting the festival and admin during the event. Last, but not least, I was responsible for measuring the success of the event after its completion.

Education

  • Diploma in Travel & Tourism

    Vellum - Thessaloniki, Greece

    December 2017 - March 2018

  • Events Management Diploma

    IVCAS - Thessaloniki, Greece

    December 2016 - January 2017

    License 3TGMYJHY

  • BA (Hons) in Business Administration ( Marketing)

    University of Sheffield - Sheffield, United Kingdom

    September 2012 - January 2016

    -Business Communication -Customer Relationship Management -Information Management and Technology -Integrated Media Communications- International Business- Marketing of Services -Operations Management- Sales Marketing

Languages

5 languages

  • English

    Native or fluent

  • Greek

    Native or fluent

  • French

    Notions

  • Albanian

    Notions

  • Swiss German

    Notions

Personal information

Nationalities

  • Greek

Skills

17 skills

  • Creative
  • Crisis management
  • Customer Relations Mgmt
  • Digital marketing
  • Entertainment
  • Event Management
  • Events and Banquet
  • Event set up
  • Events Planning
  • Hospitality Management
  • Marketing
  • MICE & Group Sales
  • Negotations
  • Outgoing
  • Public Relations
  • Special events
  • Strategic event planning
Connections
Eleni Samoili
Executive Secretary at Iberostar Creta Marine Hotel
Lemonia Makridou
Receptionist at Nikiti Comfort
Vikram Shekhawat
Director of Revenue at Dusit Thani Abu Dhabi
View 4 connections
Following
Ayada Maldives Shangri-La's Boracay Resort & Spa Les Nuits du Golf
Other members
George Rodopoulos
Mikonos, Greece
Doukissa Virginia
Athens, Greece
Joey Sordyl
Barcelona, Spain
Anna Ioakeimidou
Thessaloniki, Greece
View more
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