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My main goal is to deliver my duties to the fullest satisfaction of all members of the company where I work, using my skills with customer service. Finally, as my long term objective, I would like to continue working for the betterment of the company, taking on new responsibilities until I can serve as part of the higher management.
My goal is to become the point person by learning and building upon my skills in management, food and beverage training, leadership and operating by continuously contributing to the company and seeking out professional development.
3 fils - Dubai, United Arab EmiratesF&B serviceNovember 2016 - Now
Welcome customers and ensure that they are properly being looked after by the wait staff Check reservations on a daily basis and ensure that reserved tables are properly set and tagged Ascertain that the restaurant area is properly cleaned and set at all times Oversee inventory of supplies such as cutlery and condiments and coordinate efforts with suppliers to ensure timely acquisition Assist chefs with developing menus by providing them with feedback on customers’ preferences Provide wine recommendations and make customers aware of the day’s specials Oversee the work of the wait staff to ensure delivery of exceptional customer services Act as expenditure when necessary to ensure timely movement of completed food order from the kitchen to customer table Responded to special requests in accordance to the restaurant’s policies and protocols Ascertained that all payments have been properly transacted Handled any discrepancies in an immediate fashion Managed complaints and sugg
The Ritz-Carlton Abu Dhabi, Grand Canal - Abu Dhabi, United Arab EmiratesF&B serviceJanuary 2016 - November 2016
supervision, training, performance-evaluation of staff. Supervise and schedule daily activities of a team of 8 staffs Order and maintain inventory cost Support management in training of staffs Organized workload, allocated tasks to meet daily target Preparation of relevant reports and documents for senior managers Monitored and maintained inventory of all supplies weekly and monthly Implemented policies to maximize job performance Opening and closing of restaurant premises Ensuring compliance with all relevant health and safety guidelines and established departmental policies, standards and procedures. Check reservations on a daily basis and ensure that reserved tables are properly set and tagged Ascertain that the restaurant area is properly cleaned and set at all times Oversee inventory of supplies such as cutlery and condiments and coordinate efforts with suppliers to ensure timely acquisition Assist chefs with developing menus by providing them with feedback on prefere
Emirates Palace - Abu Dhabi, United Arab EmiratesF&B kitchenJanuary 2015 - December 2015
Check the communications binder or board for announcements and memos. Wear all PPE as according to the Standard of Operation. Review Orders. Set up stations. Adhere to all sanitation guidelines. Assist Servers as necessary. Dispose of waste. Ensure all items and equipment are clean according to sanitation guidelines. Dispose of all broken items in the proper area.
sheraton hotel - Lagos, NigeriaF&B serviceFebruary 2013 - November 2014
Greet customers, present menus, and explain daily specials to customers Take food and beverage orders from guests Remove dirty dishes and glasses and clean tables after customers finish meals Prepare itemized checks and hand them to customers and sometimes take payment Clean and set up dining areas, refill condiments, roll silverware, and stock service areas greet patrons, present menus, make food recommendations and answer questions regarding dishes Highly skilled in taking orders and relaying to kitchen and bar staff Hands-on experience in setting tables and placing decorations Familiar with different kinds of food and beverages
Oriental hotel lagos - Lagos, NigeriaFront Office conciergeFebruary 2012 - January 2013
Greet guests as they arrive and guide them appropriately • Assist guests with luggage when checking in/out • Hail taxicabs and assist with inquiries • Inform guests of the hotel’s procedures and policies and provide emergency information • Assist in cleaning up lobby and lounge • Help valets during busy hours • Deliver messages and run errands • Assist with newspaper deliveries to the rooms
Oriental hotel - Lagos, NigeriaFront Office conciergeFebruary 2011 - January 2012
• Loaded and unloaded luggage carts • Escort guests to rooms • Checked luggage tags for arrivals and departures • Delivered messages to meeting rooms • Maintained current listing of leisure, particular events and activities
Delta State University - Hospitality and Tourism Management - Cleveland, MS, United StatesFebruary 2005 - December 2010
west african examination council
oluwa memorial secondary school - Abu Dhabi, United Arab EmiratesJune 2000 - June 2004
EnglishNative or fluent100%
- Complaints Handling
- Custumer service
- Data and File Management
- Data Entry
- MS Office proficient
- Proficient in Micros
- Proficient in Opera
- Proficient multi-taskin
- Use opera