Evanthia Dastavridou

Evanthia Dastavridou

Guest Relations Manager at V Hotel, Curio Collection by Hilton Al Habtoor City
Lives in Dubai, United Arab Emirates

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About me

Experienced front office , revenue and reservations specalist looking for a new challenge, where I can apply my knowledge to contribute to the overall achievement of the business goals of the hotel.

Experience

7 years and 6 months

  • Guest Relations Manager

    V Hotel, Curio Collection by Hilton Al Habtoor City - Dubai, United Arab Emirates

    Front Office reception
    November 2018 - Now · 1 year and 3 months

  • Front Office Manager

    Kivotos Mykonos Luxury Hotel - Oia, Greece

    Front Office reception
    May 2017 - October 2018 · 1 year and 6 months

    Provide upscale guest service experiences for clients throughout their stay, ensure clients are properly greeted upon their arrival,monitor daily bookings and ensure assigned rooms are prepared prior to check-in, coordinate luggage collection and storage Oversee check-in and check-out procedures, including reservations and financial transactions, Promptly address guests’ requests, like in-room dining Actively listen to and resolve complaints, coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns Promote all hotel amenities, conveniences and programs offered

  • Operation and Reservation Manager

    The Vasilicos-Caldera Heritage Suites Santorini - Fira, Greece

    Administration & General
    December 2015 - April 2017 · 1 year and 5 months

    Extranet setup (booking , expedia , etc), Create sales and confirmation templates. Reporting , Protel configuration , stop sales , availability plan ,payments

  • Front Office Supervisor

    Myconian Collection Hotels and Resorts - Oia, Greece

    Front Office reception
    June 2015 - October 2015 · 5 months

    Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms, Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, escort

  • Reservations Manager

    Grecotel Hotels & Resorts - Oia, Greece

    Reservations
    January 2015 - June 2015 · 6 months

    Analysing booking patterns and market trends, Monitoring competitor performance, Effective yield management, Initiating promotions to generate business at key times ,Forecasting revenue performance, on-line configuration, availability configuration (GDS , on line systems)

  • Reservations Manager

    Myconian collection Hotels and Resorts - Oia, Greece

    Reservations
    March 2014 - October 2014 · 9 months

    Receiving reservations (telephone, e-mail, on-line channels), promotes the hotel and the services offered, confirms reservations, prepares payment and guarantee documents (pro-forma invoices, credit card authorization forms), follows up on prepayments, corresponds with direct clients and tour-operators, coordinates special details and guests’ requirements with other departments, filing, maintains booking files, give suggestions on possible improvements, in order to secure and increase the hotel’s revenue

  • Sales Executive

    Palladium Multifunctional centre - Larissa, Greece

    Sales & Marketing
    October 2013 - February 2014 · 5 months

    Communicate effectively with a wide range of callers, close the sale,and input detailed information into the property management system (Opera), accurately and efficiently.

  • Assistant Revenue Manager

    Extro Hotels Milan by Accor - Milan, Italy

    Revenue Management
    May 2013 - October 2013 · 6 months

    Compiles information, analyzes and monitors actual sales against projected sales. Generates and provides accurate and timely results in the form of reports, presentations

  • Front Office Receptionist

    Palladium Multifunctional centre - Larissa, Greece

    Front Office reception
    November 2011 - October 2012 · 1 year

Education

  • Master in Managment and Economics of International Tourism

    Universite Toulouse 1 Capitole - Toulouse, France

    October 2013 - June 2015

  • Bachelor in Accounting and Finance

    Higher Technological Educational Institute of Larissa - Larissa, Greece

    February 2010 - October 2013

Languages

4 languages

  • Greek

    Native or fluent

  • English

    Native or fluent

  • Italian

    Full professional

  • French

    Notions

Personal information

Nationalities

  • Greek

Date of birth

February 28th 1991

Skills

3 skills

  • Excellent computer skills
  • Protel PMS
  • Use opera
Connections
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