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An experienced professional with transferable skills gained in the hospitality industry.
Passionate about delivering excellent customer service and achieving targets by utilizing best practices and applying analytical & communication skills to achieve mutual goals.
Previously delivered positive contribution to profit results by analyzing trends, optimizing top line revenue and cutting bottom line costs.
Following a career break to re-locate our family, now aiming to return to a challenging new role.
Cluster Revenue Manager
Accor hotels - Amsterdam, NetherlandsRevenue ManagementMarch 2011 - December 2017 · 6 years and 11 months
Accor Netherlands: Multi Hotel Revenue Manager Amsterdam & The Hague Responsible in region Amsterdam and The Hague for multiple properties within different brands for all Revenue management duties. Latest results: achieving between 7.7% - 13% RevPar growth YoY in 2017 in combination with channel management and positive nett profit impact by also reducing distribution cost.
Cluster Revenue Manager
Accor UK - London, United KingdomRevenue ManagementAugust 2009 - February 2011 · 1 year and 7 months
Responsible for Revenue Management of eight IBIS hotels in the North of England with total inventory of 1,109 bedrooms and total Room Revenue achieved in 2010 of £16.6 million, RM support function for another 17 hotels in the region & monthly RM presentation to GM’s. Implementation of EzRMS RM system in February 2009.
Group Revenue Manager
IHG / BDL Hotels - London, United KingdomRevenue ManagementMarch 2003 - July 2009 · 6 years and 6 months
Portfolio of hotels in the UK, including Crowne Plaza, Holiday Inn, Express by Holiday Inn and Ramada Encore Hotels. Worked closely with General Managers and Revenue Managers to achieve revenue targets, and to assist new hotel openings (five in 2008). Continuously review of channel distribution, rate parity, and strategic and tactical pricing. Streamline revenue reporting, forecasting and benchmark tools to review performance and define clear revenue strategies across the hotels. Revenue systems training and development and training of BDL Revenue Academy. Recruitment of key revenue roles. Installation of new revenue systems (implemented Delphi and Perform yield system in four core brand hotels) and support role for successful implementation of these tools in the properties.
Hilton - London, United KingdomReservationsJuly 1997 - February 2003 · 5 years and 8 months
Responsibilities: Pre-opening management team, room and C&B sales, marketing, client presentations and show rounds, revenue and yield management, systems configuration and maintenance, quality controls, departmental training, management reporting & statistics, group/event management, implementation of Central reservation systems (two-way-interface). The Langam Hilton & Hilton London Metropole: Reservations Manager and Groups Manage
Bachelor degree in Hospitality Management and Business Administration
Stenden University of Applied Sciences -Leeuwarden - Leeuwarden, NetherlandsAugust 1992 - June 1996
DutchNative or fluent100%
- Hospitality Industry
- Hospitality Management
- Hotel Management
- Hotel Pre-opening
- Revenue Management