Evelyn Ibanez

Evelyn Ibanez

Data Analyst at Vision Outsourcer
Lives in Buenos Aires, Argentina

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About me

Committed and passionate customer service professional, with 8+ years of experience in Hospitality. Detailed-oriented to exceed customer expectations while efficiently performing my responsibilities. Eager to develop my analytical skills and strengthen my proven knowledge in Room Division field to grow into the Revenue Management.

Experience

8 years and 8 months

  • Data Analyst

    Vision Outsourcer - Buenos Aires, Argentina

    Human Resources
    July 2021 - February 2022 · 8 months

    Provided support and trained 5 employees of an external vendor team during the transition project of Canada Data Management department, of a multinational oil enterprise. Interpreted data and updated employees’ records and organizational structures using SAP, according to the business line contact requests. Coordinated virtual meetings and gave instructions to analyze special requirements or structure reorganizations. Registered problem escalations and updated status.

  • Core Agent

    Four Seasons Buenos Aires - Buenos Aires, Argentina

    Reservations
    January 2018 - June 2021 · 3 years and 6 months

    Worked for the areas of PBX (Telephony), Room Reservations and Food & Beverage for Restaurant reservations and eventually Room Service as Order taker. Captured sales from incoming calls and emails while implementing organizational standard in a polite and personalized manner. Updated customer profiles with special information for their stay and followed up special requirements.

  • Reservation Agent

    Melia Buenos Aires - Buenos Aires, Argentina

    Reservations
    May 2016 - December 2017 · 1 year and 8 months

    Answer telephone and email inquiries in a timely manner. Assist to potential guests with information about hotel facilities and services. Calculate and provide the cost of individual and group reservations. Maintain and cancel individual reservations from OTAs as well as group reservations from local and international tourism operators. Check No Show daily and charge penalties. Design and send Vip’s special treats form. Record Room Nights Pick Up for the Revenue Manager's documentation. Comunicate fluently with other departments, like Sales Department, Front Office and Housekeeping.

  • Receptionist

    Hotel Club Frances - Buenos Aires, Argentina

    Reception
    November 2015 - June 2016 · 8 months

    Performed Check-In and Check-Out, complying hotel procedures. Managed guest’s request and assisted with general information. Control charges from every room account. Assist with instructions and information regarding local tourism attraction points. Book and ensure reservations for restaurants, concerts, theatre, football match, city tours, and transfers. Check rooms cleanliness before guest arrivals. Support Breakfast and Lunch service operation whenever is needed, as Cashier.

  • Housekeeping Supervisor

    The Eliot Hotel - Boston, MA, United States

    Room Division Management
    January 2014 - January 2015 · 1 year and 1 month

    - December/2014- January/2015: Front Office Department. Develop Check In and Check Out process. Follow up and record of Mini bar and Parking charges. Answer and assist external and internal phone calls. During Night Audit, proceed to print General Cash and Accounting reports, prepare statistic and journal sheets. Verify all disputed charges in guest accounts, zero balance folio, check dates and rates. Oversee Wake Up calls to be done. - February,2014- November,2014: Housekeeping Department. Daily supervision and inspection of rooms as well as common areas as a Housekeeping Supervisor. Address guest needs by efficient coordination and communication with Front Office and other departments. Determine rooms assignation and prepare Turn Down sheet. Manage Lost and Found process, ensuring all items are properly logged and secured. Register and count guest laundry before the daily and correct treatment.

  • Housekeeping Supervisor

    Hotel Panamericano Buenos Aires - Buenos Aires, Argentina

    Room Division Management
    September 2012 - November 2013 · 1 year and 3 months

    Administrate room assignation of a 5 stars hotel, of 362 rooms. Support Housekeeping Supervisors by checking rooms when it’s needed. Receive and record Lost and Found of guest belongings. Make weekly requisition order of amenities and cleaning supplies. Learn about cleanliness procedures and re-train extra staff. Resolve guest’s complaints or concerns by answering mails or phone calls.

Education

  • MBA in International Hotel Management

    Vatel Buenos Aires (Argentina) - Buenos Aires, Argentina

    March 2015 - November 2017

  • "Amazing Hospitality Attitude and catching the Spirit of Service” online course.

    The American Hospitality Academy, USA Cultural Exchange Sponsor. - Boston, MA, United States

    February 2014 - December 2015

  • Curson intensivo en Revenue Management

    Vatel Buenos Aires (Argentina) - Buenos Aires, Argentina

    September 2013 - November 2013

  • Bachelor Degree in International Hotel Management

    Vatel Buenos Aires (Argentina) - Buenos Aires, Argentina

    February 2011 - November 2013

Languages

4 languages

  • Spanish

    Native or fluent

  • English

    Native or fluent

  • French

    Limited working

  • Portuguese

    Limited working

Personal information

Nationalities

  • Argentinian

Date of birth

September 18th 1992

Skills

8 skills

  • Adaptable,flexible
  • data analyst
  • Emphatic listener
  • Good cominication
  • Multitasking
  • Organized
  • Responsable
  • Teamworker
Connections
Nicole Tomamichel
Front Office Trainee at Hilton Frankfurt Airport
Melanie Cordoba
Housekeeping Supervisor at Montauk Yacht Club
Hermes Recruit
Cruise Ship Careers at Hermes Recruitment
View 17 connections
Following
Marriott International (Mallorca) Novotel Barcelona City InterContinental Hong Kong
Other members
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