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TaIvex Malo, Venetian Macao - MacauSpa & WellnessJuly 2009 - December 2015 · 6 years and 6 months
➢ Provide consistent professional massage, body treatments and facials in accordance with spa protocols and accepted certification practices. ➢ Effectively inform and educate guests about specific wellness concerns. ➢ Flexible with schedule, supporting the needs of the spa. ➢ Properly care for equipment and use proper amounts of product to assist with cost controls. ➢ Have complete knowledge and understanding of all services and products offered. ➢ Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures. ➢ Perform prep work, properly clean and restock room as required. ➢ Communicate to management any and all occurrences involving staff or guests in the spa that require attention. ➢ Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available. ➢ Handle guests’ questions and concerns professionally and courteously. ➢ Provide accurate, appropriate and immediate responses to all requests by guests. ➢ Possess the ability to work without direct supervision. ➢ Maintain a positive attitude and contribute toward a quality work environment. ➢ Regularly attend, participate in and support training and staff meetings for the spa.