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Outgoing personality and a can-do approach to any task
Excellent communication skills for both guest and management interaction
Customer service and understanding of the guests needs
A thorough and organised approach
Freelance Massage Therapist
HAO SHOO - Lyon, FranceSpa & WellnessAugust 2018 - Now · 4 months
Performing body treatments according to specific protocols and procedures Customer service and understanding of the guests needs Outgoing personality and a can-do approach to any task Excellent communication skills for both guest and management interaction Good presentation A thorough and organised approach
EMEA Sales Manager
BOOKER - Marne-la-Vallée, FranceSpa & WellnessFebruary 2017 - July 2018 · 1 year and 6 months
Covering the entire EMEA region and selling Booker software to the likes of fitness centers, spas, salons, hotels/resorts, yoga studios, dance studios...etc... •Development of strategic plans to exceed territory sales targets •Conduct online solution demonstrations via web technologies •Develop prospects through a sales pipeline and closed opportunities •Forecast sales activity and revenue achievement in Salesforce.com
PRINCIPAL & OWNER
ROYAL SPA - Lyon, FranceSpa & WellnessJune 2013 - November 2016 · 3 years and 6 months
Leading a team of 5 staff members (therapists and beauticians) and 3 external staff trained to our protocols and quality standards Spa with 5 treatment rooms, Hammam, Sauna, Jacuzzi, Salon de thé In charge of Spa profitability and results In charge of P&L, revenue analysis, budget and projections, business plan Negotiation with suppliers and Purchasing to get the best rates Respect of high quality standards, daily Staff evaluations to guarantee a high level of service Recruitment and intensive training Highly involved in Sales & Marketing and Communications to promote the Spa (seasonal and promotional offers, marketing actions with Spa Booker to increase sales and bookings), emailing.
EnglishNative or fluent100%
FrenchNative or fluent100%