Evgenia Skarantavou

Evgenia Skarantavou

Student from INSEEC
Lives in Lyon, France
over 6 months ago

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I love people because they generate smiles but I also love numbers and analytics as through them I can measure the result of the smile.

My passion is traveling and communicate with people but also studying languages as through them I can develop a deep understanding of different cultures around the world.

I love reading books as I enjoy their smell but I am also a digital and social media passionate as technology helps me to identify emerging trends and build a strategy.

I love yoga as it helps in my continuous improvement but I also love fast-paced environments as there I can find innovative ways to improve the customer's experience.

I love and respect the environment and I support Sustainable Tourism.

If you are interested in learning more about me, you can send me an email at ev.skarantavou@gmail.com

Experience

  • Front Office Agent & Concierge

    Relais & Châteaux - Mikonos, Greece

    Front Office concierge
    April 2018 - September 2018 · 6 months

    • Greet all guests in a courteous and professional manner at Myconian Utopia Relais et Chateaux. • Registered every guest, greeted all visitors, logged requests and issued room keys. • Processed guest payments for room charges, food and beverage charges, and phone charges. • Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints. • Assisted with Guest Room Inspections. • Recommended top dining and entertainment options for guests. • Balanced all rebates and miscellaneous charges.

  • Supply Planner

    MJ MAILLIS SA - Athens, Greece

    Logistics
    December 2015 - March 2018 · 2 years and 4 months

    • Material Resource Planner (MRP) controller for the warehouses of Southeast Europe (Greece, Turkey, Romania, Bulgaria), optimizing the stocks level. • Analyzing daily reports for each warehouse, follow up orders and communicate delays and changes with customer service. • Review historical sales trends, research demand drivers, prepare forecast data and evaluate forecast results, interacting with production, sales and customer service teams.

  • Co-Founder

    TopStitch Handmade - Athens, Greece

    Other
    November 2013 - December 2015 · 2 years and 2 months

     Conducting monthly analysis of own sales and promotional activities.  Monitoring competitors’ sales strategy, market trends, new products in the market, to ensure own products and prices are best positioned in the market.  Identify business opportunities and build partnerships.

  • English and French Teacher

    So easy - Athens, Greece

    Administration & General
    September 2013 - June 2014 · 10 months

     Utilizing active learning techniques and hands-on approach.  Dissuade child with Attention Deficit Hyperactivity Disorder from quitting the class.  Preparing students for the A1, A2 Certificates in French Language.

  • Customer Service Assistant

    Tourist Gift Shop - Athens, Greece

    Tourism
    June 2013 - September 2013 · 4 months

     Customer Service in a multilingual environment (English, French, Russian and Spanish).  Liaised with both product suppliers and accountants, to ensure the quality of products and in addition maintained all records of transactions.

Education

  • Msc2 in Luxury Management, Fine Food and Tourism

    INSEEC - Lyon, France

    October 2018 - Now

    Hotel and Resort Management, Brand Communication and advertising in a luxury content, Digital Marketing and Communication for tourism, Sourcing and supplier management, E-business and CRM, Hospitality Budgeting, Pricing and Yield Management.

  • Online lesson - Grow Greek Tourism

    Google & IAB Europe - Lyon, France

    September 2018 - Now

    Email Marketing, Google Analytics, SEM campaigns, Social Media

  • Bachelor in Business Adminstration

    University of Pireaus - Athens, Greece

    September 2011 - September 2015

    Consumer Behaviour, Marketing Research, Entrepreneurship, Advertising and Public Relations, E-commerce, International Marketing, Financial Management, Cost Accounting

Languages

  • English
    Native or fluent
    100%
  • Greek
    Native or fluent
    100%
  • French
    Full professional
    80%
  • Spanish
    Professional working
    60%
  • Russian
    Limited working
    40%

Skills

  • Data analysis
  • E-marketing
  • KPI analysis
  • Ms excell
  • Ms word
  • office365
  • Outlook
  • Social Media
Connections
Mazarine Jond-Nécand
Waitress at Hotel Mercure
Chiara Romano
Receptionist at Relais & Châteaux
Alexandre PRADAS
Réceptionniste-Concierge tournant-polyvalent jour chez Hôtel du Helder **
View 5 connections
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