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I love people because they generate smiles but I also love numbers and analytics as through them I can measure the result of the smile.
My passion is traveling and communicate with people but also studying languages as through them I can develop a deep understanding of different cultures around the world.
I love reading books as I enjoy their smell but I am also a digital and social media passionate as technology helps me to identify emerging trends and build a strategy.
I love yoga as it helps in my continuous improvement but I also love fast-paced environments as there I can find innovative ways to improve the customer's experience.
I love and respect the environment and I support Sustainable Tourism.
If you are interested in learning more about me, you can send me an email at email@example.com
Front Office Agent & Concierge
Relais & Châteaux - Mikonos, GreeceFront Office conciergeApril 2018 - September 2018 · 6 months
• Greet all guests in a courteous and professional manner at Myconian Utopia Relais et Chateaux. • Registered every guest, greeted all visitors, logged requests and issued room keys. • Processed guest payments for room charges, food and beverage charges, and phone charges. • Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints. • Assisted with Guest Room Inspections. • Recommended top dining and entertainment options for guests. • Balanced all rebates and miscellaneous charges.
MJ MAILLIS SA - Athens, GreeceLogisticsDecember 2015 - March 2018 · 2 years and 4 months
• Material Resource Planner (MRP) controller for the warehouses of Southeast Europe (Greece, Turkey, Romania, Bulgaria), optimizing the stocks level. • Analyzing daily reports for each warehouse, follow up orders and communicate delays and changes with customer service. • Review historical sales trends, research demand drivers, prepare forecast data and evaluate forecast results, interacting with production, sales and customer service teams.
TopStitch Handmade - Athens, GreeceOtherNovember 2013 - December 2015 · 2 years and 2 months
Conducting monthly analysis of own sales and promotional activities. Monitoring competitors’ sales strategy, market trends, new products in the market, to ensure own products and prices are best positioned in the market. Identify business opportunities and build partnerships.
English and French Teacher
So easy - Athens, GreeceAdministration & GeneralSeptember 2013 - June 2014 · 10 months
Utilizing active learning techniques and hands-on approach. Dissuade child with Attention Deficit Hyperactivity Disorder from quitting the class. Preparing students for the A1, A2 Certificates in French Language.
Customer Service Assistant
Tourist Gift Shop - Athens, GreeceTourismJune 2013 - September 2013 · 4 months
Customer Service in a multilingual environment (English, French, Russian and Spanish). Liaised with both product suppliers and accountants, to ensure the quality of products and in addition maintained all records of transactions.
Msc2 in Luxury Management, Fine Food and Tourism
INSEEC - Lyon, FranceOctober 2018 - Now
Hotel and Resort Management, Brand Communication and advertising in a luxury content, Digital Marketing and Communication for tourism, Sourcing and supplier management, E-business and CRM, Hospitality Budgeting, Pricing and Yield Management.
Online lesson - Grow Greek Tourism
Google & IAB Europe - Lyon, FranceSeptember 2018 - Now
Email Marketing, Google Analytics, SEM campaigns, Social Media
Bachelor in Business Adminstration
University of Pireaus - Athens, GreeceSeptember 2011 - September 2015
Consumer Behaviour, Marketing Research, Entrepreneurship, Advertising and Public Relations, E-commerce, International Marketing, Financial Management, Cost Accounting
EnglishNative or fluent100%
GreekNative or fluent100%
- Data analysis
- KPI analysis
- Ms excell
- Ms word
- Social Media