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Experienced candidate with a demonstrated history of working in the hospitality industry. Skilled in Sales, Events, Administration, Teaching and Customer Service. A team player who has great communication and presentation skills. Opened for new career opportunities.
9 years and 1 month
Customer Sales Advisor
Jumeirah Group - Dubai, United Arab EmiratesReservationsNovember 2014 - May 2019 · 4 years and 7 months
• Attended to all enquiries regarding 40 restaurants in Jumeirah Hotels • Converted the enquiries to up to 100 reservations a day • Coordinated with outlet managers the set up of the venues as per the request • Handled the group bookings and requests for the exclusive events • Prepared the documents such as booking guarantee and credit card authorization form for the group bookings, proforma invoice, bank transfer form • Always followed up the documents and prepayments for the group and exclusive reservations • Prepared daily reservation report and forwarded it to the higher management
Sales and Events Executive
Amaks Hotel Omsk - Omsk, RussiaSales & MarketingOctober 2012 - August 2014 · 1 year and 11 months
• Processed customer queries via e-mail, telephone and other channels in a professional manner • Analyzed local market and competitors to create new ideas for the business • Communicated with clients regarding the menus, prices, layouts and payment instructions • Effectively liaised with F&B and Banquet teams to create exceptional customer experience • Negotiated corporate packages and rates for the groups • Actively achieved the monthly sales target • Composed and maintained client database in CRM system
Omsk Dorstroy ltd. - Omsk, RussiaSales & MarketingJune 2010 - February 2012 · 1 year and 9 months
• Processed the incoming information such as telephone calls, e-mails and request forms • Worked with a customer individually from needs identification to conclusion of an agreement • Actively searched for the new customers and business partners • Made sure that client database is updates on a daily basis • Developed and utilized the method of competitive advantage during the process of selling the product • Made reports and its detailed presentation to the general management of the company in a short time period • Participated plan developing process that helped to increase sales
Travel Agency “Visit” - Omsk, RussiaTourismJune 2009 - March 2010 · 10 months
• Assisted the clients with their needs and advised them appropriate destination • Made bookings for the hotel and the transportation tickets • Planned and arranged the tour packages • Dealt with complaints and refunds • Kept all the clients informed about the promotions available • Prepared daily financial report
Omsk State University - Omsk, RussiaSeptember 2007 - July 2012
Native or fluent
Native or fluent
- Client relationships
- Good in microsoft
- Good presentation skills
- Team player