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Customer Sales Advisor
Jumeirah Group - Dubai, United Arab EmiratesReservationsNovember 2014 - Now · 4 years and 2 months
Attended to all enquiries, complaints and requests regarding reservations. Assisted the customers with the table reservations according to their preferences and placing the booking in the system Consistently reached the target on the call quality, e-mail quality and conversion Handled the group bookings and requests for events Dealt with the documents such as booking guarantee and credit card authorization form for the group bookings, proforma invoice, bank transfer form Always followed up the documents and prepayments for the group and exclusive reservations Prepared daily reservation report and forwarded it to the higher management
Amaks Hotel Omsk - Omsk, RussiaSales & MarketingOctober 2012 - August 2014 · 1 year and 11 months
Increased the revenue of the hotel in accordance with business plan Assisted the customer and to achieve the highest level of customer satisfaction Actively searched for the new customers and business partners Composed and maintained client database in CRM system Conducted the detailed presentations about the hotel facilities and services Assisted the sales team with the administrative work
Omsk Dorstroy ltd. - Omsk, RussiaSales & MarketingJune 2010 - February 2012 · 1 year and 9 months
Processed the incoming information such as telephone calls, e-mails and request forms Worked with a customer individually from needs identification to conclusion of an agreement Actively searched for the new customers and business partners Compose and maintain client database Developed and utilized the method of competitive advantage during the process of selling the product Made reports and its detailed presentation to the general management of the company in a short time period Participated in developing process plan that helped to increase sales
Zara - Omsk, RussiaRetailJanuary 2009 - April 2010 · 1 year and 4 months
Provided detailed information about the collection to the buyer Made sure that all the information is obtained from to the customer in order to give a proper piece of advice Helped the store manager to do the necessary with the delivery Managed the inventory and merchandizing Monitored the quantity of goods and refilling if needed Dealt with customers complaints upon returning the items bought
RussianNative or fluent100%
EnglishNative or fluent100%