Evgeny Makarenkov

Evgeny Makarenkov

Customer Sales Advisor at Jumeirah Group
Lives in Dubai, United Arab Emirates
over 6 months ago

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Experience

  • Customer Sales Advisor

    Jumeirah Group - Dubai, United Arab Emirates

    Reservations
    November 2014 - Now · 4 years and 2 months

     Attended to all enquiries, complaints and requests regarding reservations.  Assisted the customers with the table reservations according to their preferences and placing the booking in the system  Consistently reached the target on the call quality, e-mail quality and conversion  Handled the group bookings and requests for events  Dealt with the documents such as booking guarantee and credit card authorization form for the group bookings, proforma invoice, bank transfer form  Always followed up the documents and prepayments for the group and exclusive reservations  Prepared daily reservation report and forwarded it to the higher management

  • Sales Coordinator

    Amaks Hotel Omsk - Omsk, Russia

    Sales & Marketing
    October 2012 - August 2014 · 1 year and 11 months

     Increased the revenue of the hotel in accordance with business plan  Assisted the customer and to achieve the highest level of customer satisfaction  Actively searched for the new customers and business partners  Composed and maintained client database in CRM system  Conducted the detailed presentations about the hotel facilities and services  Assisted the sales team with the administrative work

  • Sales Executive

    Omsk Dorstroy ltd. - Omsk, Russia

    Sales & Marketing
    June 2010 - February 2012 · 1 year and 9 months

     Processed the incoming information such as telephone calls, e-mails and request forms  Worked with a customer individually from needs identification to conclusion of an agreement  Actively searched for the new customers and business partners  Compose and maintain client database  Developed and utilized the method of competitive advantage during the process of selling the product  Made reports and its detailed presentation to the general management of the company in a short time period  Participated in developing process plan that helped to increase sales

  • Salesman

    Zara - Omsk, Russia

    Retail
    January 2009 - April 2010 · 1 year and 4 months

     Provided detailed information about the collection to the buyer  Made sure that all the information is obtained from to the customer in order to give a proper piece of advice  Helped the store manager to do the necessary with the delivery  Managed the inventory and merchandizing  Monitored the quantity of goods and refilling if needed  Dealt with customers complaints upon returning the items bought

Languages

  • Russian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Professional working
    60%
Following
Jumeirah Group
Dubai, United Arab Emirates
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