Evgeny Makarenkov

Evgeny Makarenkov

Customer Sales Advisor at Jumeirah Group
Lives in Dubai, United Arab Emirates

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About me

Experienced candidate with a demonstrated history of working in the hospitality industry. Skilled in Sales, Events, Administration, Teaching and Customer Service. A team player who has great communication and presentation skills. Opened for new career opportunities.

Experience

9 years and 1 month

  • Customer Sales Advisor

    Jumeirah Group - Dubai, United Arab Emirates

    Reservations
    November 2014 - May 2019 · 4 years and 7 months

    • Attended to all enquiries regarding 40 restaurants in Jumeirah Hotels • Converted the enquiries to up to 100 reservations a day • Coordinated with outlet managers the set up of the venues as per the request • Handled the group bookings and requests for the exclusive events • Prepared the documents such as booking guarantee and credit card authorization form for the group bookings, proforma invoice, bank transfer form • Always followed up the documents and prepayments for the group and exclusive reservations • Prepared daily reservation report and forwarded it to the higher management

  • Sales and Events Executive

    Amaks Hotel Omsk - Omsk, Russia

    Sales & Marketing
    October 2012 - August 2014 · 1 year and 11 months

    • Processed customer queries via e-mail, telephone and other channels in a professional manner • Analyzed local market and competitors to create new ideas for the business • Communicated with clients regarding the menus, prices, layouts and payment instructions • Effectively liaised with F&B and Banquet teams to create exceptional customer experience • Negotiated corporate packages and rates for the groups • Actively achieved the monthly sales target • Composed and maintained client database in CRM system

  • Sales Coordinator

    Omsk Dorstroy ltd. - Omsk, Russia

    Sales & Marketing
    June 2010 - February 2012 · 1 year and 9 months

    • Processed the incoming information such as telephone calls, e-mails and request forms • Worked with a customer individually from needs identification to conclusion of an agreement • Actively searched for the new customers and business partners • Made sure that client database is updates on a daily basis • Developed and utilized the method of competitive advantage during the process of selling the product • Made reports and its detailed presentation to the general management of the company in a short time period • Participated plan developing process that helped to increase sales

  • Travel Agent

    Travel Agency “Visit” - Omsk, Russia

    Tourism
    June 2009 - March 2010 · 10 months

    • Assisted the clients with their needs and advised them appropriate destination • Made bookings for the hotel and the transportation tickets • Planned and arranged the tour packages • Dealt with complaints and refunds • Kept all the clients informed about the promotions available • Prepared daily financial report

Education

  • Linguist/Teacher

    Omsk State University - Omsk, Russia

    September 2007 - July 2012

Languages

3 languages

  • Russian

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Professional working

Personal information

Nationalities

  • Russian

Skills

6 skills

  • Client relationships
  • Communcation
  • Good in microsoft
  • Good presentation skills
  • Sales
  • Team player
Connections
Walid Mansour
Operations Supervisor at FORM Hotel Dubai a member of Design Hotels
Roshan Sayyed
Reservation agent at Gateway hotel and admiral plaza hotel
Abdulbaki Şığva
Mo Santral at Beymekan
View 7 connections
Following
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Dubai, United Arab Emirates
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Dubai, United Arab Emirates
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