Fátima Antón

Fátima Antón

Events Sales Executive at Anantara Villa Padierna Palace
Lives in Marbella, Spain

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About me

Seeking a challenging opportunity in a growth oriented organization, in which I can further develop my skills and apply my knowledge and acquired experience enhancing my leadership skills. My availability is starting from February 2020.

Experience

1 year and 4 months

  • Events Sales Executive

    Anantara Villa Padierna Palace - Marbella, Spain

    Sales & Marketing
    January 2020 - Now · 2 months

  • Assistant Manager

    Hotel Hesperia Tower - Barcelona, Spain

    Management
    August 2018 - February 2019 · 7 months

    • Assist the Operations Manager in creating and implementing operational procedures to ensure the highest degree of guest satisfaction, • Departments under your scope of responsibility: guest relation, • Review customer special needs, • Produce and provide relevant reports, statistics, and analysis above KPIs and hotel management, • Review existing procedures and make suggestions for changes and improvements • Manage quality tools such as Review Pro • Assist in creating standard operating procedure manuals, with corresponding checklists and/or forms, • Efficiently resolve guest complaints to ensure the highest degree of guest satisfaction, • Liaise with other key departments across the business like Housekeeping, Conference... • Suggest new ideas and procedures to improve performance and customer service, • Adhere to all company policies and procedures, • Perform other reasonable duties as assigned by the management from time to time.

  • Front Office Reception

    Meliá Hotels International - Madrid, Spain

    Front Office reception
    June 2016 - December 2016 · 7 months

    • Welcome and greet guests, • Manage room reservations using a computerized reservations system, • Address guests concerns and special requests, • Get transport for customers and reservations in local restaurants, • Answer telephone calls and transfers these to departments, • Take and relay telephone messages for hotel guests and department, • Prepare bills, handle and process checkouts, take payments, • Communicate with housekeeping and maintenance staff to ensure that great quality, • Deal with complaints and problems, Sorted and racked incoming emails, • Answer queries of guests about various information and services of the hotel, • Prepared documents and business forms required by the government for compliance, • Do other administrative and hospitable functions assigned from time to time

Education

Languages

3 languages

  • Spanish

    Native or fluent

  • English

    Professional working

  • German

    Limited working

Personal information

Nationalities

  • Spanish

Work Permits

  • European Union

Date of birth

April 03rd 1996

Driving License

Yes

Skills

5 skills

  • Able to multitask
  • Keen Eye for Details
  • Problem Solving Skills
  • To organize and prioritize tasks effectively
  • Under pressure

Additional Information

1 information shared

  • Training in hygiene and food safety for food handling

    .

Connections
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