Training in hygiene and food safety for food handling
Seeking a challenging opportunity in a growth oriented organization, in which I can further develop my skills and apply my knowledge and acquired experience enhancing my leadership skills. My availability is starting from February 2020.
1 year and 4 months
• Assist the Operations Manager in creating and implementing operational procedures to ensure the highest degree of guest satisfaction, • Departments under your scope of responsibility: guest relation, • Review customer special needs, • Produce and provide relevant reports, statistics, and analysis above KPIs and hotel management, • Review existing procedures and make suggestions for changes and improvements • Manage quality tools such as Review Pro • Assist in creating standard operating procedure manuals, with corresponding checklists and/or forms, • Efficiently resolve guest complaints to ensure the highest degree of guest satisfaction, • Liaise with other key departments across the business like Housekeeping, Conference... • Suggest new ideas and procedures to improve performance and customer service, • Adhere to all company policies and procedures, • Perform other reasonable duties as assigned by the management from time to time.
• Welcome and greet guests, • Manage room reservations using a computerized reservations system, • Address guests concerns and special requests, • Get transport for customers and reservations in local restaurants, • Answer telephone calls and transfers these to departments, • Take and relay telephone messages for hotel guests and department, • Prepare bills, handle and process checkouts, take payments, • Communicate with housekeeping and maintenance staff to ensure that great quality, • Deal with complaints and problems, Sorted and racked incoming emails, • Answer queries of guests about various information and services of the hotel, • Prepared documents and business forms required by the government for compliance, • Do other administrative and hospitable functions assigned from time to time
Bachelor of Business Administration 3.5-year program BBA 1 – 1st year Service Techniques & Craft Based Learning BBA 2 – Culinary Training
Advanced immersion program into hotel management
Native or fluent
Date of birth
April 03rd 1996
1 information shared