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23 years old, graduated student in international hotel-, tourism- and event management based in Duesseldorf and currently located in Cork, Ireland. Dynamic management and organization talent with the ability to be an excellent host. In fact of studying Business Management, also an advanced knowledge in marketing, revenue management, sales and well known as a team player.
My career objectives are twofold. It is my goal to deliver my duties to the fullest satisfaction of all co-workers, using my skills with customer service. Finally, as my long term objective, I would like to continue working for the betterment of the company, taking on new responsibilities until I can serve as a part of the management in an outstanding luxury and innovative environment.
EMEA Support Supervisor
Apple - Cork, IrelandConsultingNovember 2018 - Now · 2 months
EMEA CPU+ Support Advisor
Apple - Cork, IrelandConsultingAugust 2018 - November 2018 · 4 months
In addition to the role as an Support Consultant, combined tasks and responsibilities regarding the topics of different interfaces added to the job role to reach an overall satisfaction for Apple's customers and the affected business needs.
EMEA Support Advisor
Apple - Cork, IrelandConsultingApril 2018 - August 2018 · 5 months
Located at the European HQ, Apple Campus Holyhill. Supporting customer issues and handling about getting agreement to get an expanded satisfaction in an outstanding way. Dealing with issues and looking for the right troubleshooting steps to enhance the customer experience with the focus of creating customers for a lifetime.
The Ritz-Carlton, Berlin - Berlin, GermanyGuest RelationsDecember 2017 - April 2018 · 5 months
Knowledge in Micros, Opera and other relevant softwares to operate and generate daily forecasts at the Clublevel. Offering extended Front Office and Concierge tasks with the focus to create an outstanding and memorable stay. Recognizing Guest issues and preferences to create Ritz-Carlton Guests for a lifetime.
Radisson Blu media harbour - Düsseldorf, GermanyF&B serviceJuly 2015 - September 2017 · 2 years and 3 months
Creating drinks and cocktails, cashiering and serving based on the requirements of the company to create a unique guest experience. (from October 2015 part time due to studies)
Bachelor of Arts
EMBA Düsseldorf - Düsseldorf, GermanyOctober 2015 - September 2018
Focussed on hospitality-, tourism-, and eventmanagement with a specialization in marketing. Combined with real practice tasks in the field of marketing campaigns for luxury hotels and travel offices. Advanced knowledge in HR, Business administration and other fields related to Business management. Thesis topic: Relevance of guestsatisfaction as a brand property in the luxury hospitality - A consideration under the focus of service marketing (2,3)
Freies Christliches Gymnasium - Düsseldorf, GermanyJune 2011 - July 2014
EnglishNative or fluent100%
GermanNative or fluent100%
- Dynamic And Passionate
- Hotel Marketing
- Issue resolution
- Leadership skils
- Micros POS
- Motivated and passionate
- Open mind
- Opera PMS
- Sales man
- Upselling skills
Spokesman/ Representative for hospitality management course
Coordinating and verify offers from university to other students. Recommend and implement offers and issues to the university directly.
Employee Enrichment Ambassador at Apple international
Evaluating and collecting informations in the section of employee needs, to enrich their work experience as an valued member at an innovative environment.