Fabian Goetzens

Fabian Goetzens

EMEA Support Supervisor at Apple
Lives in Cork, Ireland
over 6 months ago

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23 years old, graduated student in international hotel-, tourism- and event management based in Duesseldorf and currently located in Cork, Ireland. Dynamic management and organization talent with the ability to be an excellent host. In fact of studying Business Management, also an advanced knowledge in marketing, revenue management, sales and well known as a team player.

My career objectives are twofold. It is my goal to deliver my duties to the fullest satisfaction of all co-workers, using my skills with customer service. Finally, as my long term objective, I would like to continue working for the betterment of the company, taking on new responsibilities until I can serve as a part of the management in an outstanding luxury and innovative environment.

Experience

  • EMEA Support Supervisor

    Apple - Cork, Ireland

    Consulting
    November 2018 - Now · 2 months

  • EMEA CPU+ Support Advisor

    Apple - Cork, Ireland

    Consulting
    August 2018 - November 2018 · 4 months

    In addition to the role as an Support Consultant, combined tasks and responsibilities regarding the topics of different interfaces added to the job role to reach an overall satisfaction for Apple's customers and the affected business needs.

  • EMEA Support Advisor

    Apple - Cork, Ireland

    Consulting
    April 2018 - August 2018 · 5 months

    Located at the European HQ, Apple Campus Holyhill. Supporting customer issues and handling about getting agreement to get an expanded satisfaction in an outstanding way. Dealing with issues and looking for the right troubleshooting steps to enhance the customer experience with the focus of creating customers for a lifetime.

  • Management Trainee

    The Ritz-Carlton, Berlin - Berlin, Germany

    Guest Relations
    December 2017 - April 2018 · 5 months

    Knowledge in Micros, Opera and other relevant softwares to operate and generate daily forecasts at the Clublevel. Offering extended Front Office and Concierge tasks with the focus to create an outstanding and memorable stay. Recognizing Guest issues and preferences to create Ritz-Carlton Guests for a lifetime.

  • Service/ Bartender

    Radisson Blu media harbour - Düsseldorf, Germany

    F&B service
    July 2015 - September 2017 · 2 years and 3 months

    Creating drinks and cocktails, cashiering and serving based on the requirements of the company to create a unique guest experience. (from October 2015 part time due to studies)

Education

  • Bachelor of Arts

    EMBA Düsseldorf - Düsseldorf, Germany

    October 2015 - September 2018

    Focussed on hospitality-, tourism-, and eventmanagement with a specialization in marketing. Combined with real practice tasks in the field of marketing campaigns for luxury hotels and travel offices. Advanced knowledge in HR, Business administration and other fields related to Business management. Thesis topic: Relevance of guestsatisfaction as a brand property in the luxury hospitality - A consideration under the focus of service marketing (2,3)

  • A-Level

    Freies Christliches Gymnasium - Düsseldorf, Germany

    June 2011 - July 2014

Languages

  • English
    Native or fluent
    100%
  • German
    Native or fluent
    100%
  • Spanish
    Limited working
    40%

Skills

  • Creativ
  • Dynamic And Passionate
  • Enthusiastic
  • Hotel Marketing
  • Issue resolution
  • Leadership skils
  • Micros POS
  • Motivated and passionate
  • Open mind
  • Opera PMS
  • Professional
  • Sales man
  • Teamwork
  • Upselling skills

Other

  • Spokesman/ Representative for hospitality management course

    Coordinating and verify offers from university to other students. Recommend and implement offers and issues to the university directly.

  • Employee Enrichment Ambassador at Apple international

    Evaluating and collecting informations in the section of employee needs, to enrich their work experience as an valued member at an innovative environment.

Connections
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
Enrico Di Pasquale
Restaurant supervisor at Compass Group UK & Ireland
Marc Borrell
Resident Manager of Luxury Boutique Hotel @Cerf Island Resort & Spa Seychelles | Official Winner of ‘World Luxury Hotel Award’ - 2018 en Cerf Resort Seychelles
View 25 connections
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