Fabiana Bertozzi

Fabiana Bertozzi

Hostess at EPCA - The European Petrochemical Association
Lives in Lucerne, Switzerland
over 6 months ago

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Analytical and resourceful team-player seeking a position as an Event Sales Executive. Having the ability to examine multiple perspectives, the aim is to apply a combination of academic, technical, and practical-based knowledge to enhance your team’s sales force.

Experience

  • Hostess

    EPCA - The European Petrochemical Association - Berlin, Germany

    Customer Service
    September 2017 - October 2017

    (30 September-03 October 2017)  Assisted in guest welcoming  Guided guests to the requested meeting rooms

  • Food & Beverage Logistics (voluntary service)

    Zürich Openair - Zürich, Switzerland

    F&B other
    August 2017 - August 2017

    (25-26 August 2016)  Assisted in the setting up of stands  Helped in the delivery of beverages to bars

  • Event & Sales Intern

    Hotel Berlin, Berlin - Berlin, Germany

    Events
    February 2017 - December 2017

    (11 months internship)  Initiated, wrote and implemented the first trainee handbook  Demonstrated a knowledge of hotel room categories, room rates, packages and promotions  Followed company standards in designing business group offers for meetings and accommodation (10 to 600 attendees)  Led and assisted various banqueting departments  Attended appropriate training courses and respected hotel security and fire regulations  Collected and registered guests’ contacts and managed their personal accounts  Calculated costs and prepared invoices  Took part in site inspections with MICE and BUSINESS customers (Events consultation, Pre-Conference Meeting and Exit Interviews)

  • Food & Beverage Intern

    Alden Luxury Suite Hotel - Zürich, Switzerland

    F&B service
    February 2016 - August 2017

    (6 months internship)  Supervised and ensured proper Mise en place and Guéridon service  Anticipated customer needs to ensure loyalty was maintained  Executed professional breakfast, lunch and dinner services independently  Promoted limited time offers using upselling techniques to increase profits  Conducted beverage inventory control  Created memorable experiences for all guests with a high level of hospitality  Assisted with dinner preparation for room service to enhance customer satisfaction  Delivered high standard room service  Worked collaboratively with colleagues to ensure the timely and correct preparation of customers’ orders

  • Food & Beverage Server

    Restaurant & Bar Al Lido - Lugano, Switzerland

    F&B service
    June 2013 - June 2015

    (June-September 2013 and June-August 2015)  Identified customers’ needs and assisted proactively to all of their concerns  Consulted with kitchen on special orders and requests  Maintained a clean and organized work station respecting the house procedures  Conducted beverage inventory control  Demonstrated an exceptional menu knowledge

Education

  • Bachelor of Art (Hons) in International Hotel and Events Management

    IMI International Management Institute Switzerland - Lucerne, Switzerland

    January 2015 - August 2018

     Validated by Manchester Metropolitan University, United Kingdom  Expected completion date: August 2018  Dissertation Topic: “The power of values: Ticino people’s perception of Zürich Openair”

  • High school diploma

    Liceo Lugano - Lugano, Switzerland

    September 2011 - June 2014

     Majored in Economics

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Professional working
    60%
  • French
    Notions
    20%
  • Spanish
    Notions
    20%

Skills

  • Digital marketing
  • Good team leader
  • Strategic event planning
  • Support team
  • Telephone sales skills
Connections
Michelle Salim
Student from IMI International Management Institute Switzerland
Alex Joseph
Technician at ASHOK LAYLAND
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