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I am a multilingual professional, with a background in tourism and translation. I hold a Master's in International Hospitality Management, a Master's in Translation and a Master's degree in foreign languages. I gained experience abroad, where I had the chance to deal with people from different cultures and with different linguistic backgrounds.
I had work experiences in the education and travel sector (teaching, private lessons, leading students’ groups abroad for summer school) as well as in the translations and interpreting sectors. I have also worked as back office import/export assistant and management intern, promoting different advertising material such as real estate brochures.
4 years and 7 months
Front office team member
ACCOR - Parma, ItalyFront Office receptionJanuary 2019 - Now · 1 year
Front/Back Office activities Check-in and check-out guests Guests assistance, managing all phases of the client's stay Handle phone calls and emails, entry and check of reservations Handle cash and cash operations TARS and OPERA PMS
Naxas Srl/Interstudioviaggi - Barcelona, SpainTourismJuly 2014 - August 2017 · 3 years and 2 months
During the summers, I worked as a group leader and supervisor of students for different study trips in the UK (London, Birmingham, Worcester), Ireland (Dublin) and Spain (Barcelona, Madrid, Valencia). I was a team leader for group activities and also helped for the assistance in airport and the supervision of the group during the journey.
Prai Srl - Gravina in Puglia, ItalyBack OfficeMarch 2017 - June 2017 · 5 months
I assisted on everyday matters about current import/export transactions, following import shipments from foreign suppliers (China, India, Taiwan, Turkey). I contacted current and new foreign customers and agents (Spain, Portugal), formulated commercial letters, packing lists and quotations. I also translated various documents in English, Spanish and Portuguese and organized business trips.
English language teacher
Istituto comprensivo E. Montemurro - Gravina in Puglia, ItalyOtherFebruary 2017 - February 2017 · 1 month
I made a substitution for English language teaching at a middle school
Management assistant intern (advertising)
Meritservus Secretaries Ltd - Limassol, CyprusManagement TraineeJanuary 2015 - May 2015 · 5 months
I assisted with promotion and designing of different advertising material (real estate brochures) and participated in team meetings regarding the implementation and continual review of projects.
Export sales assistant
FEMA Italian Cutting Systems S.r.l. - Gravina in Puglia, ItalyBack OfficeOctober 2013 - December 2013 · 3 months
I dealt with foreign customers, answered telephone calls and emails. I made quotations in Italian and English and translated website contents and products' details in English and Portuguese.
Social media and communication assistant
Universpain Spanish courses school - Salamanca, SpainSales & MarketingApril 2011 - May 2011 · 2 months
I assisted for online promotion, web content creation and website updating.
Master's in International Hospitality Management
SESEF - Società Europea per i servizi e la formazione - London, United KingdomApril 2018 - December 2018
Destination management - Revenue and Sales - Event management - Accounting - F&B management - Web marketing & Social Media
MASTER’S DEGREE IN FOREIGN LANGUAGES
Università degli studi di Modena e Reggio EmiliaOctober 2011 - April 2014
Foreign Languages (English, Spanish and Portuguese); international and European laws, business and service management.
BACHELOR’S DEGREE IN FOREIGN LANGUAGES AND LITERATURES
Università degli studi di Bari Aldo Moro - Bari, ItalyOctober 2006 - December 2010
Foreign Languages and Literatures (English, Spanish and Portuguese); English and Spanish literature, tourism laws, IT skills, modern and contemporary history, ibero-romance philology, history of English language.
Native or fluent
Date of birth
October 19th 1987
- Cusomer service
- English language
- Excellent language skills
- Fluent spanish
- Foreign languages
- Front office reception
- Good customer service
- Italian language
- Multi languages
- Spanish language