Fabio Marano

Fabio Marano

Front office team member at ACCOR
Lives in Parma, Italy

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About me

I am a multilingual professional, with a background in tourism and translation. I hold a Master's in International Hospitality Management, a Master's in Translation and a Master's degree in foreign languages. I gained experience abroad, where I had the chance to deal with people from different cultures and with different linguistic backgrounds.

I had work experiences in the education and travel sector (teaching, private lessons, leading students’ groups abroad for summer school) as well as in the translations and interpreting sectors. I have also worked as back office import/export assistant and management intern, promoting different advertising material such as real estate brochures.

Experience

4 years and 7 months

  • Front office team member

    ACCOR - Parma, Italy

    Front Office reception
    January 2019 - Now · 1 year

    Front/Back Office activities Check-in and check-out guests Guests assistance, managing all phases of the client's stay Handle phone calls and emails, entry and check of reservations Handle cash and cash operations TARS and OPERA PMS

  • Group leader

    Naxas Srl/Interstudioviaggi - Barcelona, Spain

    Tourism
    July 2014 - August 2017 · 3 years and 2 months

    During the summers, I worked as a group leader and supervisor of students for different study trips in the UK (London, Birmingham, Worcester), Ireland (Dublin) and Spain (Barcelona, Madrid, Valencia). I was a team leader for group activities and also helped for the assistance in airport and the supervision of the group during the journey.

  • Import/Export Assistant

    Prai Srl - Gravina in Puglia, Italy

    Back Office
    March 2017 - June 2017 · 5 months

    I assisted on everyday matters about current import/export transactions, following import shipments from foreign suppliers (China, India, Taiwan, Turkey). I contacted current and new foreign customers and agents (Spain, Portugal), formulated commercial letters, packing lists and quotations. I also translated various documents in English, Spanish and Portuguese and organized business trips.

  • English language teacher

    Istituto comprensivo E. Montemurro - Gravina in Puglia, Italy

    Other
    February 2017 - February 2017 · 1 month

    I made a substitution for English language teaching at a middle school

  • Management assistant intern (advertising)

    Meritservus Secretaries Ltd - Limassol, Cyprus

    Management Trainee
    January 2015 - May 2015 · 5 months

    I assisted with promotion and designing of different advertising material (real estate brochures) and participated in team meetings regarding the implementation and continual review of projects.

  • Export sales assistant

    FEMA Italian Cutting Systems S.r.l. - Gravina in Puglia, Italy

    Back Office
    October 2013 - December 2013 · 3 months

    I dealt with foreign customers, answered telephone calls and emails. I made quotations in Italian and English and translated website contents and products' details in English and Portuguese.

  • Social media and communication assistant

    Universpain Spanish courses school - Salamanca, Spain

    Sales & Marketing
    April 2011 - May 2011 · 2 months

    I assisted for online promotion, web content creation and website updating.

Education

  • Master's in International Hospitality Management

    SESEF - Società Europea per i servizi e la formazione - London, United Kingdom

    April 2018 - December 2018

    Destination management - Revenue and Sales - Event management - Accounting - F&B management - Web marketing & Social Media

  • MASTER’S DEGREE IN FOREIGN LANGUAGES

    Università degli studi di Modena e Reggio Emilia

    October 2011 - April 2014

    Foreign Languages (English, Spanish and Portuguese); international and European laws, business and service management.

  • BACHELOR’S DEGREE IN FOREIGN LANGUAGES AND LITERATURES

    Università degli studi di Bari Aldo Moro - Bari, Italy

    October 2006 - December 2010

    Foreign Languages and Literatures (English, Spanish and Portuguese); English and Spanish literature, tourism laws, IT skills, modern and contemporary history, ibero-romance philology, history of English language.

Languages

4 languages

  • Italian

    Native or fluent

  • English

    Full professional

  • Spanish

    Full professional

  • Portuguese

    Professional working

Personal information

Nationalities

  • Italian

Work Permits

  • European Union

Date of birth

October 19th 1987

Driving License

Yes

Skills

14 skills

  • Cusomer service
  • English language
  • Excellent language skills
  • Fluent spanish
  • Foreign languages
  • Front office reception
  • Good customer service
  • Interpretation
  • Italian language
  • Multicultural
  • Multi languages
  • Portuguese
  • Spanish language
  • Translation
Connections
Davide Di Bartolo
Front Office Receptionist at Aemilia Hotel & Savhotel
Giada Maroni
Receptionist presso Aemilia Hotel & Savhotel
Denissee Mohnhaupt
Receptionist at Mövenpick Hotel & Casino Geneva
View 6 connections
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