Fabrice FAURE

Fabrice FAURE

Assistant Concierge at Barrière
Lives in Dinard, France
over 6 months ago

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Master's Degree in Marketing B to C
IPAG Business School Paris
I'am ready to pick up a new challenge to build up my career

Experience

  • Assistant Concierge

    Barrière - Dinard, France

    Front Office concierge
    March 2018 - October 2018 · 9 months

    The Leading Hotels of the world Follow all The LHW policies and procedures Assist clients with all stages of trip planning Support the Front Office team provide information to guests about the property , area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Pro-actively sell and promote the various outlets and services of the Hotel to our guests

  • Groups & Events Coordinator

    La Fregate Hotel&Restaurant - Saint Peter Port, Guernsey

    Events
    September 2017 - February 2018 · 6 months

    Main Duties : Create and update menus for events and update hotel website Ensure effective communication and support to operational departments Maintain regular activities and updates rates and information Organisation of Weddings and functions groups liaising with F&B Conduct Site inspections, generate contracts and invoices Preparation of the events selling, sales and operations Planning and organisation of the functions and F&B services Oversee contract negotiations in accordance with hotel policies and procedures

  • Sales, Marketing and Communication

    Relais & Chateaux Zanzibar White Sand Luxury Villas&Spa - Zanzibar Town, Tanzania

    Sales & Marketing
    March 2016 - August 2016 · 7 months

    Actions plan Sales&Marketing; Boost the guest experience on-site Follow-up e-mail Conduct and coordinate sites inspections Digital: Create content and posts for social medias: Facebook, Instagram and E-reputation: TripAdvisor Develop local sales to increase revenues on-site Assist General Manager in daily operations Duty Manager : Management of operational departments Dealing with complaints Guest Relations

  • Front Desk Agent

    AC Hotel by Marriott Ambassadeur Antibes Juan-les-Pins - Nice, France

    Front Office reception
    January 2015 - August 2015 · 8 months

    Developped good communication skills with international guests Generated upsell and enrollment to the Marriott loyalty's program Provided excellent customer satisfaction Improved the ability to promote a service Dealing with complaints Administered all reservations (Booking , expedia...), cancellations/No-show Welcoming groups up to 150

  • Front Desk Agent

    Château Saint-Martin & Spa - Vence, France

    Front Office reception
    June 2014 - August 2014 · 3 months

    Oversee the FO operations Billing operations Night-Audit : Administrative tasks , generated reports to the hierarchy , Making Reservations for SPA and restaurants Dealing with guests complaints and requests Deliver Reports to the Managers

  • Chef de rang

    Relais & Châteaux Impérial Garoupe - Antibes, France

    F&B service
    June 2012 - August 2012 · 3 months

    Chef de rang and bartender Provided food and beverage service

  • Training Hotel VATEL Nimes

    Hotel VATEL - Nimes, France

    Tourism
    August 2009 - June 2012 · 2 years and 11 months

    3 years Management Training in Hotel School VATEL**** Responsabilities : Trained to manage a student team during each week of training. Food&Beverage;: Gourmet restaurant and Brassery Kitchen and Pastry Housekeeping : Assistant housekeeping manager Reservations Department : Hotel and restaurant reservations Wellness : SPA Receptionist Banqueting department : Restaurant service

Education

  • Master's Degree

    IPAG Business School - Paris, France

    September 2015 - September 2017

    Master's Degree in Marketing B to C Digital Marketing Brand content Public Relations Marketing and communication strategy Study cases Project Management

  • Diplome d'Université

    Université de Perpipgnan - Perpignan, France

    June 2012 - June 2012

    D.U : Degree of Tourism ( Bachelor Level)

  • Titre d'Etat Niveau 2

    Vatel Nimes - Nimes, France

    May 2010 - May 2012

    Niveau BAC +3 Licence Level

  • Bachelor's Degree in Hospitality and Tourism Management

    Vatel Nimes - Nimes, France

    September 2009 - May 2012

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Professional working
    60%

Skills

  • A team player
  • B2C marketing
  • Cross selling
  • E-marketing
  • Excellent guest relation
  • Good communicator
  • Great communicator
  • Knowledge in MS office
  • Marketing digital
  • Opera PMS
  • Photoshop CS
  • Social Medias
  • Strong guest care
  • Team management skills
  • Upselling

Other

  • Research on Sustainable development in Hospitality industry

    IPAG Business School

Connections
Raji Aljesry
Pre Opening Management Trainee at Four Seasons Hotels and Resorts
Karatt Fazil
Marketing Manager at Destino Holidays pvt.ltd
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
View 46 connections
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