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Pre-opening and opening hotel/resort management experience. Culturally well adjusted, non-confrontational, outgoing personality. F&B background. Very goods strengths in openings and well versed in construction / pre-opening phases at luxury resorts.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standard for service, and evaluation of customer satisfaction.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
A monitor the department’s actual and projected sale to ensure revenue goals exceeded and opportunities are identified and addressed. Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.
Director Of Operations
Ksar Char-Bagh - Relais&Châteaux - Marrakesh, MoroccoAdministration & GeneralMay 2016 - Now · 2 years and 9 months
14/20 Gault & Millau award 2016 Culunary experience with MCF & MOF Chef association Acheived 22 place up to Tripadvisor Acheived 22% incresed revenue in 5 months Reduced the cost of 10%
Hilton - Tamarin, MauritiusAdministration & GeneralAugust 2014 - August 2015 · 1 year and 1 month
FrenchNative or fluent100%