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Hotelier with solid experience in upscale Hotel Operations and Reservations, Front Office, Finance, Marketing and Revenue Management. Analytical by nature, I am driven by quantifiable objectives, with a keen eye for detail and an emphasis on customer service. Passionate about achieving commercial success as part of a team.
Pre-opening experience, Budgeting and forecasting. Recognized specialist with proven expertise in strategic decision making for business development in large organisations. Ability to lead, develop, motivate, train and coach peers.
Departmental trainer, six sigma council member, self starter and motivated.
Strategic and Analytical, Project management, Effective leader, Team player
Confidential - LatviaRevenue ManagementJuly 2018 - Now · 7 months
DUKES DUBAI - Dubai, United Arab EmiratesRevenue ManagementJuly 2016 - November 2017 · 1 year and 5 months
Development and implementation of Rooms Revenue and Food & Beverage Revenue Management Development and implementation of PMS (OPERA) Preparation and application of pricing strategies for pre-opening and opening phase Development of the hotel website Implementation and integration of Third Party Websites (Contracting etc.) Preparation of Policies and Procedures for the department. Team development, recruiting of new associates, building the reservations team Forecasting and Budgeting, Reporting on daily basis to ensure all segments move towards the achievement of forecast and budget
Atlantis The Palm - Dubai, United Arab EmiratesRevenue ManagementApril 2014 - June 2016 · 2 years and 3 months
Developing and implementing Revenue Management Best Practices in Forecasting, Yield Management and Pricing in order to drive Profitability and Yield Premium. Ensuring, that Revenue Management is aligned effectively, with Sales, Marketing, ecommerce, Operations and Distribution to drive Profitability and Yield Premium. Managing, motivating, and developing a team of direct reports and to contribute in their training and recruitment. Monitoring performance results (both internal and external benchmarks) to evaluate performance and planning activities to achieve budget and outperform the competition. Identifying revenue generating initiatives, test and prove their value, then implement them across the hotel. Implementing and maintaining an effective revenue forecasting process across the area driving forecast accuracy and the use of forecasts in the business planning cycle. Providing direct support to the VP – Revenue Management. Ensuring that room’s statistics reports, and any other related reports are accurate and consistent. Ensuring that all revenue management related programs and systems are maintained, including RMS, CRS, Delphi. Contributing to the development of the departmental budget, marketing and business plans.
Atlantis The Palm - Dubai, United Arab EmiratesRevenue ManagementAugust 2010 - March 2014 · 3 years and 8 months
Monitoring competitor availability and offers on various third-party distribution channels, brand websites and GDS using all available tools such as Industry Reports, Internet, Dummy Bookings etc, and subsequently analyze & report actual performance versus competitive set. Ensuring that all distribution channels reflect the hotels selling strategy. Analysis of booking patterns and recommending strategies. Assisting in preparation of three months forecast on weekly basis. To propose incremental revenue generators to increase over all hotel revenue. Assisting in the preparation of budget process. Analyzing booking Patterns & Market Trends to ensure that these are recorded to facilitate future decisions. Preparation of the month end reporting. Driving projects related to revenue management. Proposing incremental revenue generators to maximize overall hotel revenue. Driving maximum revenues through all available Booking channels by applying relevant pricing and inventory management. Ensuring daily/weekly/monthly reporting to the regional/corporate office is adhered to in a timely manner. Acting Director of Revenue management, in absence of DORM or VP. Hands on experience for total hotel revenue management.
Atlantis The Pal - Dubai, United Arab EmiratesRevenue ManagementNovember 2009 - July 2010 · 9 months
Main responsibilities include communicating the pick up, updating revenue by room class, tracking special promotions and rate codes. Preparing month end reports, prepared forecasting and budgeting templates, uploading and re checking of the rates published on different web sites as required. Helping Revenue Management team with different assigned tasks.
Arabian Courtyard Hotel and SPA - Dubai, United Arab EmiratesReservationsSeptember 2008 - November 2009 · 1 year and 3 months
Main responsibilities included providing sales and marketing department with current, accurate information on both the internal reservation situation and the external climate which the hotel operates. Maintaining different Extranets for the availability of the rooms. Monitoring daily operations of reservations. Controlling rooms inventory including allocation and reservations to maximise yield and black out dates. Developing rooms based marketing activities, tracking sales programs/promotions/advertising and providing feedback as necessary to relevant departments, tracking and establishing pick up trends, occupancy history and market segment, development to facilitate forecasting. Monitor front office tracking of guest history data and creating and maintaining DMS/ TO’s allotments
Arabian Courtyard Hotel and SPA - Dubai, United Arab EmiratesFinance/AccountingAugust 2007 - August 2008 · 1 year and 1 month
Checking and maintaining proper cash flow with the outlets and Front Desk. Auditing all revenue transactions for accuracy and ensuring PMS tallied with trial balance. Confirming techniques & methods used to meet SOPs. Preparing and issuing management reports daily, weekly and as and when required. Post revenue, cash and statistics journal consistently and update general ledger. To assist FC in preparation of forecast, budget and other management reports. To review night auditors logbook and bring matters of importance to the attention of FC immediately. Any cash discrepancies to be brought to the knowledge of FC. Verification of travel agent commissions
NURAN Service Residences - Dubai, United Arab EmiratesFront Office receptionOctober 2006 - July 2007 · 10 months
Responsibility includes controlling the availability of rooms, rooms types, accuracy of room count and rates. Liaising with Housekeeping Department to ensure smooth operation and with finance in order to maintain credit policies and procedures to ensure that credit procedures are properly carried out .Maintaining inter-departmental relationships to ensure seamless guest services Assisting in the cleanliness and orderliness, the lobby, reception and cashier's desk , checking of VIP rooms prior to arrival also coordinating in the preparation of efficient work schedule for Front Office Team
Front Office Supervisor
Four Points by Sheraton Hotel - Dubai, United Arab EmiratesFront Office receptionAugust 2004 - October 2006 · 2 years and 3 months
Responsibilities included supervising and scheduling front desk personnel and maintain personal contact with guests in fast paced environment. Also, involved in check in and check out along with customer service. Helping guest relation office with updating profiles and maintaining accuracy of SPG guest’s points. Also, assisting telephone operators. Assisting Front Office Manager with groups, crews, and reservations. Acting as a liaison between Finance, Housekeeping and FNB department
Four Points by Sheraton - Dubai, United Arab EmiratesFront Office receptionApril 2003 - July 2004 · 1 year and 4 months
Checking guest Ledgers , Auditing all F&B and Front Office Transactions. Preparation of Financial Reports for Director of Finance. Always coordinating with other departments while practicing up selling continuously . Auditing all revenue transactions for techniques and methods used to meet standards and policies . Preparation of all necessary reports on daily basis .To handle all guest queries in professional manner . Resetting and balancing all credit cards POS terminals .
Four Points by Sheraton - Dubai, United Arab EmiratesReservationsSeptember 2002 - March 2003 · 7 months
Maintaining high level of guest telephone skills, to obtain high level of occupancy. Having complete knowledge of all the rate plans, together with special rate and packages. To actively and consistently enroll Starwood Preferred Guest Members to develop brand loyalty and to meet departmental targets. To maintain the Reservation files in an up to date and accurate manner. To liase daily with the Reservations and Revenue Manager regarding business on the books and the strategy for the day. To maintain 1, 3, and 7 days check for accuracy with Front Office.
- Analytic skills
- Leadership skils
- Self management