Faith Fatimetu Sumaina -Momodu

Faith Fatimetu Sumaina -Momodu

Front Office Supervisor at Southern Sun Hotel Lagos
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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My name is Faith, I am a Nigerian and a hard worker. I speak English (fluently) and I can also communicate in French.
I am currently in Abu Dhabi , UAE, but I am willing to travel or relocate within a short notice period when an opportunity of great prospect presents itself.

Experience

  • Front Office Supervisor

    Southern Sun Hotel Lagos - Lagos, Nigeria

    Guest Relations
    August 2013 - September 2018 · 5 years and 2 months

    Running of the front office operations smoothly and effectively Schedule meetings for guest, answer guest inquiries and complaints Guest handling Scheduling reservation Training Upselling the facilities of the hotel Reporting to the front office manager Daily briefing of front office operations, team leads and front desk

  • Front Office Team Leader

    Renaissance Hotel Lagos - Lagos, Nigeria

    Front Office reception
    July 2007 - June 2013 · 5 years and 12 months

    Guest handling Scheduling reservation Training Upselling the facilities of the hotel Reporting to the front office supervisor Daily briefing of front office operations.

  • Guest service Executive (Team leader)

    Jumeriah Six Senses Spa (Talise spa) - Dubai, United Arab Emirates

    Guest Relations
    June 2005 - May 2006 · 12 months

    Welcoming guest, explaining services available Assisting guest by answering their questions and enquiries Telephone communication Scheduling reservation of spa services Reporting all problems, complaints related to the spa to the guest services manager Understanding all current activities and promotion within the spa and hotel Participating in any scheduled training program and attending the internal spa meetings.

Languages

  • English
    Native or fluent
    100%
  • French
    Professional working
    60%

Skills

  • Ability to work under pressure
  • Communications
  • -Computer skills
  • Excellent customerservice
  • Experience in 5* hotels
  • Fluent English
  • Interpersonal skills
  • Organisational skills
  • Passionate and committed
  • Teamworker
  • Time managment

Other

  • Curriculum Vitae

    Personal details
    Name: Faith Fatimetu Sumaina-Momodu
    E-mail f_momodu@yahoo.co.uk, f_momodu@hotmail.com
    Date of birth: March 9, 1972
    Nationality: Nigerian
    Sex: Female
    Marital Status: Single
    Dependents: 2
    Passport Number: A08560752
    Date of issue: 17th September, 2017
    Date of expiry: 16th September, 2022




    Educational Qualifications with dates:
    1999-2000 village francais du Nigeria, Badagry, Lagos
    Module 1-2 French language
    1996 Debis computer college, ikeja, Lagos
    Diploma computer science- data processing/programming.
    1992-1996 University of Lagos, Akoka.
    B.sc computer science (data processing, analysis & programming)
    1985-1991 Idia college, Benin City, Edo state
    Senior secondary school certificate (s.s.c.e).
    1979-1985 Fabiyi Akpata primary schools. Benin City, Edo state.
    Primary school leaving certificate.
    Additional courses and achievements
    2016 open 2 study, Australia
    Module 1-4 certificate in early childhood education.
    2016 open 2 study, Australia
    Module 1-4 certificate in human resources.
    2016 open 2 study, Australia
    Module 1-4 certificate in foundations of psychology.
    2016 open 2 study, Australia
    Module 1-4 certificate in leadership: identity, influence and power.
    2016 open 2 study, Australia
    Module 1-4 certificate in strategic management.
    2016 open 2 study, Australia
    Module 1-4 certificate in becoming a confident trainer.
    2016 open 2 study, Australia
    Module 1-4 certificate in food, nutrition and your health.
    2011 mud cosmetics academy, Lagos, Nigeria.
    Certificate in makeup artistry.
    Trainings Attended:
    Telephone Skills July, 2005 Dubai, U.A.E
    Proper Greeting and Guest Handling 2005 Dubai, U.A.E
    Product knowledge and Treatment Knowledge 2005 Dubai, U.A.E
    Six Senses Spa ways (Best Practices) Training July, 2005 Dubai, U.A.E
    Six Senses core values July, 2005 Dubai, U.A.E
    Customer service Training July, 2005 Dubai, U.A.E
    Complaint handling Training July, 2005 Dubai, U.A.E
    Premiere software Training July, 2005 Dubai, U.A.E
    Spa Orientation Training July, 2005 Dubai, U.A.E
    Shiffa Product and treatment Training July, 2005 Dubai, U.A.E
    Aromatherapy Associates product Knowledge Training July, 2005 Dubai, U.A.E
    Sodashi Product knowledge Training September - October, 2005 Dubai, U.A.E
    Fire and Safety Training October, 2005 Dubai, U.A.E
    Cultural Awareness Training November, 2005 Dubai, U.A.E
    Fire and Safety Training February, 2006 Dubai, U.A.E
    Mud Academy Makeup Artistry Training January – December, 2011, Lagos
    Strategic Management Training January- December, 2014, Lagos
    Becoming a confident Trainer and Administrator May -2015, Lagos
    Customer service relations management July-2017, Lagos









    Employment history
    Southern Sun Hotel
    Lagos
    Guest services supervisor
    August, 2013- September, 2018
    Renaissance Hotel
    Lagos
    July 2007- June 2006
    Madinat Jumeirah Six Senses Spa (Now Talise spa)
    Jumeirah International- Dubai, U.A.E
    Guest Service Executive
    June,2005 - July,2006.
    • Welcoming guest, greeting guest, explaining the services available by up-selling the facilities.
    • Assisting the Guest by answering their questions and enquiries. And also all telephone communications and Handling Guest complaints, messages and communication needs.
    • Scheduling reservations of spa services for Guest schedule to ensure prompt service.
    • Reporting all problems and or complaints related to the spa to the Guest service Manager.
    • Understanding all current activities & promotions within the Spa and Hotel
    • Participating in any scheduled training programs and attending the internal spa meeting.
    Key Skills:
    Good Communication
    Computer knowledge
    Excellent Customer service orientation
    Interpersonal
    Time Management
    Organizational (Advanced and Excellent)
    Ability to work under pressure
    Team worker.

    Hobby:
    Travelling, Music, Sports, Reading, Singing, Dancing, Interacting with People, Swimming and Working on computers.

    REFEREES:
    References are Available on request.

Connections
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Pastry chef en Riu hotel
Oluwatuyi Oluwafemi
Store keeper at AL Dhafra Restaurant
Following
The Abu Dhabi EDITION
Abu Dhabi, United Arab Emirates
Jumeirah Emirates Towers
Dubai, United Arab Emirates
Landmark Group
Dubai, United Arab Emirates
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