Fanny Katsouki

Fanny Katsouki

Guest Relations Manager at Hôtel Prince de Galles
Lives in Paris, France

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Experience

15 years and 2 months

  • Guest Relations Manager

    Hôtel Prince de Galles - Paris, France

    Guest Relations
    January 2018 - Now · 4 years and 10 months

  • Guest Experience Coordinator

    Hôtel Prince de Galles - Paris, France

    Guest Relations
    August 2015 - December 2017 · 2 years and 5 months

    Ensuring and providing flawless, upscale, professional and high class service experiences. Pre-Arrival communication with VIP guests. Overseeing and coordinating all arrivals and departure of VIP guests. Resolving complaints, responding to guests needs and anticipating their unstated ones. Analyzing customer feedback and providing strategic direction to continuously improve overall rating. Coordinating and managing communication between guests and staff and follow up to ensure complete service recovery. Appraising team’s performance and producing reports.

  • Front Office Team Leader

    Hôtel Prince de Galles - Paris, France

    Reception
    June 2013 - August 2015 · 2 years and 3 months

    Ensuring the smooth running of the Front Office as directed by the Front Office Manager Supervision of the reception team, training and development of new and existing receptionists Ensuring that all cashiering and financial controls are adhere to within the department

  • Front Office Agent/ Concierge

    Derby Hotels Collection - Hotel Banke - Paris, France

    Reception
    October 2011 - June 2013 · 1 year and 9 months

    Registering/booking guests in and out of their rooms, while accommodating any special requests I undertook the task to organize and develop the Concierge relating procedures and contacts

  • Front Office Agent

    Disneyland Paris - Paris, France

    Reception
    September 2007 - October 2011 · 4 years and 2 months

    Check-In & Check-Out Desk (1 year) Rooms Control (1 year) Group & Conventions Welcome Desk (1 year) Night Audit (1 year)

Education

  • Erasmus Program

    Hamk University of Applied Science - Valkeakoski, Finland

    January 2003 - May 2003

    International Business

  • Bachelor Degree

    Alexander Technological Institute of Thessaloniki - Thessaloniki, Greece

    September 2000 - June 2004

    Tourism and Hospitality Management (4 years)

Languages

5 languages

  • Greek

    Native or fluent

  • English

    Native or fluent

  • French

    Native or fluent

  • Spanish

    Professional working

  • Italian

    Limited working

Personal information

Nationalities

  • Greek

Driving License

Yes

Skills

13 skills

  • Ability to multitask
  • Attention to detail
  • Commitment and dedication
  • Conflict Resolution
  • Effective teamwork
  • Good communication
  • Good decision maker
  • Knowledge in MS office
  • Multilingual
  • Opera
  • Staff management
  • Strong customer service
  • Tact and diplomacy
Connections
Katiana Besnard
Talent Acquisition Manager at Barrière
Agathe Condette
BUSINESS DEVELOPER at Hôtel Napoléon Paris
Morcus Aziz
Ass tints Bar Manger at Holiday Inn City Centre
View 7 connections
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