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Experience
16 years and 7 months
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Guest Relations Manager
Hôtel Prince de Galles - Paris, France
Guest RelationsJanuary 2018 - Now · 6 years and 3 months -
Guest Experience Coordinator
Hôtel Prince de Galles - Paris, France
Guest RelationsAugust 2015 - December 2017 · 2 years and 5 monthsEnsuring and providing flawless, upscale, professional and high class service experiences. Pre-Arrival communication with VIP guests. Overseeing and coordinating all arrivals and departure of VIP guests. Resolving complaints, responding to guests needs and anticipating their unstated ones. Analyzing customer feedback and providing strategic direction to continuously improve overall rating. Coordinating and managing communication between guests and staff and follow up to ensure complete service recovery. Appraising team’s performance and producing reports.
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Front Office Team Leader
Hôtel Prince de Galles - Paris, France
ReceptionJune 2013 - August 2015 · 2 years and 3 monthsEnsuring the smooth running of the Front Office as directed by the Front Office Manager Supervision of the reception team, training and development of new and existing receptionists Ensuring that all cashiering and financial controls are adhere to within the department
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Front Office Agent/ Concierge
Derby Hotels Collection - Hotel Banke - Paris, France
ReceptionOctober 2011 - June 2013 · 1 year and 9 monthsRegistering/booking guests in and out of their rooms, while accommodating any special requests I undertook the task to organize and develop the Concierge relating procedures and contacts
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Front Office Agent
Disneyland Paris - Paris, France
ReceptionSeptember 2007 - October 2011 · 4 years and 2 monthsCheck-In & Check-Out Desk (1 year) Rooms Control (1 year) Group & Conventions Welcome Desk (1 year) Night Audit (1 year)
Education
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Erasmus Program
Hamk University of Applied Science - Valkeakoski, Finland
January 2003 - May 2003International Business
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Bachelor Degree
Alexander Technological Institute of Thessaloniki - Thessaloniki, Greece
September 2000 - June 2004Tourism and Hospitality Management (4 years)
Languages
5 languages
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Greek
Native or fluent
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English
Native or fluent
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French
Native or fluent
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Spanish
Professional working
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Italian
Limited working
Personal information
Nationalities
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Greek
Driving License
Yes
Skills
13 skills
- Ability to multitask
- Attention to detail
- Commitment and dedication
- Conflict Resolution
- Effective teamwork
- Good communication
- Good decision maker
- Knowledge in MS office
- Multilingual
- Opera
- Staff management
- Strong customer service
- Tact and diplomacy
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