Farah Jane Castillo

Farah Jane Castillo

Hotel Receptionist / Pre-opening at Aloft and Element Me'aisam Dubai
Lives in Dubai, United Arab Emirates

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About me

Passionate and enthusiast. Experienced customer service with a great attitude and able to manage stress positively. I would always love to bring enjoyment at work so I can deal well with my team and future guests. I am always willing to learn with respect to my superiors and I am always striving to be an asset of a company.


5 years and 6 months

  • Hotel Receptionist / Pre-opening

    Aloft and Element Me'aisam Dubai - Dubai, United Arab Emirates

    Front Office reception
    December 2017 - Now · 2 years and 1 month

    • Welcoming all guests, assisting with luggage and processes all guest check-ins by confirming reservations, assigning room and issuing room key. • Processing all payment type such as room charges, cash, checks, debit or credit • Processing all check-outs including resolving any late and disputed charges. • Answering, recording and processing all guest calls, messages, requests, questions or concerns. • Coordinating with Housekeeping Department to track readiness of rooms for check-in • Supplying guests with directions and information regarding property and local areas of interest • Confirming reservations and cancellations • Running daily reports (number of arrivals, departures), identifying any special requests and checking reports for accuracy.

  • Hotel Receptionist / Pre-opening

    Millennium Plaza Doha - Doha, Qatar

    Front Office reception
    February 2017 - November 2017 · 10 months

    • Greeting and welcoming guests as they approach the front desk. • Answering questions and addressing complaints • Processing guest arrivals, ensuring that the requested room type has been given, checking the mode of payment, including the issuing of key card • Processing guest departures, ensuring that every charges, payments has been settled properly • Coordinating with the Housekeeping Department in regards to room status • Accepting reservations, changes, and cancellations in the absence of Reservations Department Staff

  • Front Office Receptionist/ Reservations

    Casa Bocobo Hotel - Manila, Philippines

    Front Office reception
    June 2014 - December 2016 · 2 years and 7 months

    • Applying my excellent skills in greeting, registering, and assigning rooms to guests in a polite, respectful and resourceful manner • Processing guest arrivals and departures, including ensuring and confirming all necessary payments. • Handling guests’ concerns and ensuring that they receive proper attention and actions. • Coordinating with the Housekeeping Department regarding the status of each room during check-in and check-out of guests. • Handling reservations and checking room availabilities while coordinating with OTAs through email and websites. • Arranging guests’ airport and hotel pick-up service • Applying my knowledge and experience in the preparation of reports during night audit. • Fulfilling the duties of the position of Front Office Team Leader assigned to me for the Month of October 2014.


  • Hotel & Restaurant Management

    University of Baguio - Hospitality and Tourism Management

    June 2009 - October 2013


4 languages

  • Tagalog

    Native or fluent

  • English

    Native or fluent

  • Korean


  • German


Personal information


  • Philippine


6 skills

  • Communicaton
  • Exellent computer skills
  • Flexibility
  • Good interpersonal skills
  • Great customer service
  • Strong work ethics
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