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A hospitality professional with over 10 years of experience mainly gained in London, United Kingdom, a current revenue and reservations manager who also holds an MBA
Reservations and Revenue Manager
The Wesey - London, United KingdomRevenue ManagementAugust 2016 - Now · 2 years and 6 months
Some of the responsibilities/achievements include: • Managing revenue/reservations of both TheWesley London and TheWesley Rome from London sales office. • Analysing the competitor set on a daily basis to determine the right prices in line with the budget forecast for at least next three months. • Exceeding my budget targets regularly by 5% to 10% as well as saving on commission by promoting direct business. • Developing a team of two reservations assistants by providing them continuous training and development opportunities.
Conference & Events Manager
The Wesley London - London, United KingdomEventsFebruary 2016 - August 2016 · 7 months
Some of the responsibilities/achievements include: • Managing 18 conference rooms accommodating up to 600 people a day. • Ensuring swift handover from Sales team while liaising with Kitchen to make sure all the information is up to date and all the dietary requirements are met. • Leading a team of 6 people to run conference operations.
Front Of House Manager
The Wesley - London, United KingdomFront Office receptionOctober 2014 - February 2016 · 1 year and 5 months
Some of the responsibilities/achievements include: • Managing a busy reception of a conference hotel with 100 bedrooms in central London – 18 conference rooms. • Responding to online reviews on tripadvisor as well as other OTAs, delegating some of the tasks to duty managers, empowering the team for their personal development. • Constantly identified key areas of development within the team and arranged training for the career development • Leading a team of 10 people including duty managers and night managers.
IHG - London, United KingdomFront Office receptionMarch 2014 - October 2014 · 9 months
Some of the responsibilities/achievements include: • Experience of working at a busy branded 4 star airport property targeting both corporate and leisure markets – 118 bedrooms / 4 conference rooms. • Guest complaint handling, responding the reviews online (as delegated by front of house manager), dealing with frequent book-outs. • Being part of a team that reached over 85 % on Heartbeat (IHG online feedback tool) making us a 5th best hotel in the entire UK.
Assistant Front Office Manager
Radisson Hotel Group - Bristol, United KingdomFront Office receptionNovember 2012 - March 2014 · 1 year and 5 months
Some of the responsibilities/achievements include: • Experience of working at a branded 3 star hotel targeting corporate market – 97 bedrooms / 11 conference rooms. • Achieving the most positive feedbacks for myself through Medallia (Rezidor online feedback tool) in a month. • Promoting Club Carlson loyalty scheme/meeting targets almost every month.
Front Office Supervisor
Chrislia Hotels - London, United KingdomFront Office receptionJune 2010 - November 2012 · 2 years and 6 months
Some of the responsibilities/achievements include: • Assisting the front office manager in managing daily operations for both properties. • Experience of third party websites as well as commissioning concepts. • Running of day to day operations as expected when working for small family owned hotels.
Night Duty Manager
Chrislia Hotels - London, United KingdomFront Office receptionJune 2008 - June 2010 · 2 years and 1 month
Some of the responsibilities/achievements include: • Experience of working for two small hotels in central London (64 bedrooms). • Experience of the night auditing as well as the end of day banking.
London South Bank University - Hospitality and Tourism Management - London, United KingdomOctober 2011 - June 2014
Masters in International Hotel Management
University of Surrey, School of Hospitality and Tourism Management - England, United KingdomSeptember 2007 - September 2008
EnglishNative or fluent100%
- Brilliant PMS
- Fire Marshal
- First Aid Certified
- Hotel Revenue Management
- Ms word
- Opera PMS
- Rooms Master PMS