Farhan Siddique

Farhan Siddique

Front Desk Manager at Towlan suites hotel & Towlan Residency
Lives in Muscat, Oman

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About me

Customer centric, performance driven, powered with more than 8 years of experience in full
service hospitality operations, Providing hands-on leadership to achieve solid business results.
Showing Paramount efforts in innovating hotel concepts as well as addressing guest's need and concern to continuously improve service standards, quality and profitability.

Experience

10 years and 1 month

  • Front Desk Manager

    Towlan suites hotel & Towlan Residency - Al Khobar, Saudi Arabia

    Management
    June 2016 - March 2019 · 2 years and 10 months

    • Training, cross-training, and retraining all front office personnel. • Participating in the selection of front office personnel. • Scheduling the front office staff. • Supervising workload during shifts. • Evaluating the job performance of each front office employee. • Maintaining working relationships and communicating with all departments. • Maintaining master key control. • Verifying that accurate room status information is maintained and properly communicated. • Resolving guest problems quickly, efficiently, and courteously. • Updating group information, Maintains, monitors and prepares group requirements.Relaying information to appropriate personnel. • Reviewing and completing credit limit report. • Working within the allocated budget for the front office. • Receiving information from the previous shift manger and passing on pertinent details to the oncoming manager. • Checking cashiers in and out and verifying banks and deposits at the end of each shift. • Enforcing all cash-handling, check-cashing, and credit policies. • Conducting regularly scheduled meetings of front office personnel. • Wearing the proper uniform at all times, Requiring all front office employees to wear proper uniforms at all times. • Upholding the hotel's commitment to hospitality. • Preparing performance reports related to front office. • Maximizing room revenue and occupancy by reviewing status daily. Analyzing rate variance, monitoring credit report and maintaining close observation of daily house count. Monitoring selling status of house daily flash report, allowance etc. • Monitoring high balance guest and taking appropriate action. • Ensuring implementation of all hotel policies and house rules. • Operating all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. • Preparing revenue and occupancy forecasting. • Ensuring logging and delivery of all messages, packages, and mail in a timely and professional manner. • Ensuring that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. • Monitoring all V.I.P 's special guests and requests. • Maintaining required pars of all front office and stationary supplies. • Reviewing daily front office work and activity reports generated by Night Audit. • Reviewing Front office log book and Guest feedback forms on a daily basis. • Maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. • Performing other duties as requested by management.

  • Operations Manager

    KAYALAN - New Delhi, India

    Administration & General
    January 2011 - October 2013 · 2 years and 10 months

  • Assistant Marketing Manager

    SUSHIYA LTD - New Delhi, India

    Sales & Marketing
    February 2009 - August 2010 · 1 year and 7 months

  • Customer Sales Associate

    Spencer's Retail India Ltd - Mumbai, India

    Customer Service
    November 2007 - December 2008 · 1 year and 2 months

  • Customer Sales Associate

    Next Retail India Ltd - Mumbai, India

    Customer Service
    August 2005 - March 2007 · 1 year and 8 months

Education

  • MBA

    Imperial Institute of Management and Engineering. - Mumbai, India

    June 2012 - July 2014

  • B.Com

    Eiilm Sikkim University - Sikkim, India

    June 2009 - July 2012

Languages

3 languages

  • English

    Native or fluent

  • Marathi

    Full professional

  • Hindi

    Professional working

Personal information

Nationalities

  • Indian

Date of birth

September 13th 1986

Skills

27 skills

  • Brand Awareness
  • Budget management
  • Business operations
  • Business Sense
  • Challenge
  • Coaching skills
  • competitive intelligence
  • Computer literacy
  • Customer focus
  • Customer servie
  • Detail oriented
  • Financial management
  • Flexibility
  • Good Communication skils
  • Good interpersonal skills
  • Good Leadership
  • Hospitality sense
  • Hotel managment
  • Inspiration
  • Meeting deadlines.
  • Operational Excellence
  • Public relation
  • Ready for new challenges
  • Reception Duties
  • Room Division
  • Team builder
  • Training
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