Farzana Mannan

Temporary Executive Assistant at Various short term positions
Lives in London, United Kingdom
over 6 months ago

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I pride myself on being an accomplished and results-driven professional with extensive experience providing executive assistant services. I am adept at utilising dynamic organisational and communication skills to proactively multitask, plan, and direct demanding administrative operations and complex schedules. I have worked hard to build key skills, including managing diary, departmental expenses/budgets, events, travel arrangements, and mail correspondence. I have an innate ability to interact easily with people of diverse backgrounds, cultures, and professional levels. Allow me to demonstrate my proven success in responding to the constantly changing demands of staff, clients, and operations.
Organizations at which I have made an impact include: Bat Holdings Limited, Match Solicitors, The Prince of Wales Office, and others – my prowess is not limited by industry or specialization.
While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved.

Experience

  • Temporary Executive Assistant

    Various short term positions - London, United Kingdom

    Administration & General
    October 2018 - Now · 4 months

    Various temporary short term EA positions

  • Executive Assistant

    British American Tobacco Holdings Ltd - London, United Kingdom

    IT
    January 2017 - July 2018 · 1 year and 7 months

    In my role, I plan, co-ordinate, and manage meetings, business dinners, events, travels, itineraries, budgets, and executive diaries. I routinely deliver robust administrative support at executive level with a focus on completing all assignments within time. I also order stock and other supplies to ensure seamless operations at the office. I diffuse impeding technical IT issues in conjunction with support teams. I frequently liaise with local and international departments, such as FSD, BASS Masterdata, and accounts payable. Additionally, I formulate and communicate progress reports of operations, finance, and IT for the decision-making process. Key accomplishments include: • Singlehandedly steered office movement for 267 personnel with zero supervision. • Administered all functions of travel and hotel booking as well as visa management for stakeholders. Improved efficiency level of expense submission and approval by over 50% as well as reduced rejections of submissions on an ongoing basis through implementation of an expense control and upload system.

  • Practice Administrator

    Match Solicitors - London, United Kingdom

    Administration & General
    October 2015 - August 2016 · 11 months

    Throughout my time in this role, I scheduled and tracked both meetings and appointments of two partners through diary management. I was responsible for the oversight of travel, hotel, and conference room bookings for partners and fee earners. I frequently co-ordinated with suppliers for office facility management services with a focus on unhindered operations. I also provided active functional support by greeting clients and visitors, addressing general ledger enquiries and credit control activities, managing mail correspondence, administering filing systems, maintaining archiving systems, aiding finance department activities, and processing weekly invoices. I manage and update client database for the decision support system. Moreover, I raised CTO and OTC transfer requests as well as submitted timesheets for principals. A significant contribution was: • Planned, organised, and managed quarterly/monthly/yearly company events, including Christmas party, team building events, and birthday events for both staff and directors.

  • Accounts Clerk

    Prince of Wales Office - London, United Kingdom

    Finance/Accounting
    November 2011 - August 2015 · 3 years and 10 months

    During my tenure in this role, I rendered exceptional customer service through letters, emails, and phone calls. I aided financial controller by managing diary and organising travel arrangements. I also drafted adhoc reports for finance manager, financial controller, treasurer, and human resources manager for the decision-making process. I frequently delivered administrative support in the management of employee/invoice records, calculation of P11D tax, assessment of staff expenses/bonuses/loans, approval of key documents, and recording of meeting minutes. Additionally, I resolved escalated queries requiring proactiveness, discretion, and sensitivity. Notable achievements include: • Reduced additional costs by setting up and controlling yearly/monthly budgets for events. • Assured unhindered operations at the HR department by maintaining personnel files and providing cover. • Performed as a finance department representative and interdepartmental liaison; forwarded employee questions and concerns to the senior management team. • Trained staff members on the usage of new electronic invoice approvals and automated credit card expenses system with an aim to increase performance at individual and group levels.

  • Expenses Accounts Assistant

    Towers Watson - London, United Kingdom

    Finance/Accounting
    January 2006 - July 2011 · 5 years and 7 months

    In this capacity, I supervised all functions associated with employee expenses from resolution of claim query to management reporting. I also provided operational support to finance team as and when required for continuous work at the department. Key accomplishments include: • Generated and communicated adhoc reports for finance and department manager for policy development. • Steered departmental lottery syndicate; designed a spreadsheet to track winnings and payments to players. • Aided directors with personal business expenses and provided training on self-fund management. • Saved costs by overseeing weekly IMPS payments for eight countries across Europe, reconciling daily expense claims and receipts, and reporting non-compliances for all UK employees. • Steered parallel payment and expenses runs before system upgrade to address programme incompatibilities before going live.

Education

  • Chemistry

    Queen Mary University of London

    September 1991 - June 1994

Languages

  • Urdu
    Native or fluent
    100%
  • Hindi
    Native or fluent
    100%
  • Bengali
    Native or fluent
    100%

Skills

  • Complex travel itineraries
  • Customer-service
  • Diary management
  • Documentation & Reporting
  • Executive & Administrative Support
  • Information Management
  • Operations Optimisation
  • Relationship Building
  • Team Leadership and Coaching
  • Technical Issue Resolution
  • Visa Assistance
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