Fatima Lezi

Fatima Lezi

Vipp Assistant & Costumer relationship at Petek Restaurant & Sweets
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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Energetic, adaptable, with 3 years experience in management within the hospitality industry. Exceptional interpersonal skills combined with proven ability to drive profitability to manage and nurture talent deliver sales growth form strategic partnerships and successfully implement challenging projects. Outstanding leader with distinguished team-building skills and excellent conflict resolution abilities as well as a strong work ethic and great motives

Experience

  • Vipp Assistant & Costumer relationship

    Petek Restaurant & Sweets - Abu Dhabi, United Arab Emirates

    Other
    March 2017 - Now · 1 year and 11 months

    -Assists the Restaurant Manager in directing and organizing the staff to ensure first class service, food & beverage offerings and marketing to maximize profits and guest satisfaction. - Dealing with the client on a high level. -Taking reservation for VIP client and organize appointments. -Making sure that everything is prepared in the perfect manner before guests’ arrival. -Always making sure that service techniques are correctly in high level all times. -Always communicate with guests and make sure that they are happy and feeling very comfortable. -Arranging all there orders on the perfect way and ensuring of no any mistakes. -Able to answer any questions regarding the menu and assist with menu selections. -Able to anticipate any unexpected guest need and react promptly and tactfully. -Keeping the database of every and each client is important to develop the relationship with clients and always surprising them on their special occasions (wedding, anniversary, birthdays) -Arranging and advising clients whenever they have occasions to make this moment special and unforgettable. -Following the news of the competition’s to improve our service and be ranking number one always. -Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

  • Hostess & Receptionist

    Casper & Gambini's - Abu Dhabi, United Arab Emirates

    F&B service
    June 2016 - March 2017 · 10 months

    Answer phone calls and taking a reservation.    Always greet and welcome guests promptly in a warm and friendly manner.    Assist guest with a table reservation.    Assist guest while seating.    Always thank and give a fond farewell to guests conveying anticipation for their next visit.     Have a good knowledge of menu and presentation standards.      Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.      Liaising with Manager for Nightly Reservations & Seating Plan.     Making sure the guests are seated and well served.     Be able to answer any questions regarding the menu and assist with menu selections.      Saying goodbye to guests and from them about the quality of services provided at the restaurant menu questions, the length of wait and product availability.

  • Sales Representative

    EBC - cosmetics - Prizren

    Sales & Marketing
    May 2012 - September 2015 · 3 years and 5 months

    Greeting customers who enter the shop.  Be involved in stock control and management.  Assisting shoppers to find the goods and products they are looking for.  Being responsible for processing cash and card payments.  Stocking shelves with merchandise.  Answering queries from customers.  Reporting discrepancies and problems to the supervisor.  Giving advice and guidance on product selection to customers.   Balancing cash registers with receipts.  Dealing with customer refunds.   Responsible dealing with customer complaints.  Working within established guidelines, particularly with brands.   Attaching price tags to merchandise on the shop floor.

Languages

  • English
    Native or fluent
    100%
  • Arabic
    Limited working
    40%
  • Turkish
    Limited working
    40%

Skills

  • Client assessment and analysis, Team leadership,
  • Effective leadership and management.
  • Good communication and interpersonal skills
  • Relevant work experience
  • Resilience skills
  • Self management
  • Self Motivated
  • Teme worker
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