Fauzia Murugi

Fauzia Murugi

Front Office Receptionist at Hilton Dubai Jumeirah Resort
Lives in Dubai, United Arab Emirates

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About me

Diploma holder in business management with indigenous experience of office administration,computer knowledge, customer service and sales and marketing. through out my work experience i have become an expert in dealing with costumer of diversity, excellent customer service skills, confidence in dealing with clients, professional communication skills and interpersonal skills.
my passion to have a successful career is driven by handwork, intelligence, discipline, focus and desire to excel in my choice of career . l am a devoted lady to a company or organisetaion with the zeal to be innovative and recognised the effort of its employees.


4 years and 6 months

  • Front Office Receptionist

    Hilton Dubai Jumeirah Resort - Dubai, United Arab Emirates

    Front Office reception
    August 2018 - November 2018 · 4 months

    As a receptionist I provided services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As the receptionist l am the first impressions of our Guests to Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

  • Waitress

    Hilton Dubai Jumeirah Resort - Dubai, United Arab Emirates

    F&B service
    April 2017 - November 2018 · 1 year and 8 months

    As a Waitress I am responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings

  • Sales Executive

    nakuru defluoridation company - Nakuru, Kenya

    Sales & Marketing
    May 2014 - February 2017 · 2 years and 10 months

    selling and marketing of the company products. representing and demonstrating the products to the client. negotiating and closing sells. prospecting for new clients.


  • diploma

    Kenya institute of business management - Nakuru, Kenya

    March 2013 - September 2015

    diploma in business management. specialized in sales and marketing


4 languages

  • Swahili

    Native or fluent

  • English

    Native or fluent

  • French

    Limited working

  • Arabic


Personal information


  • Kenyan

Date of birth

September 19th 1987

Driving License



16 skills

  • Ability to empathize
  • Able to multitask
  • Active listener
  • Basic computer
  • Data administration
  • Excellent interpersonal
  • Friendly and positive
  • Good communicator
  • Good problem solver
  • Good time management
  • Great customer service
  • Hotel reception
  • hotel sales
  • multi-skilled
  • Patient and calm
  • Well organised
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