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Passionate young professional seeking for opportunity in Revenue Management department.
Studying in multicultural environment, I had the opportunities to meet various people. By those opportunities, I have met people from different cultural background and exchanging our experience and knowledge. Other than that, the hospitality industry has also given me opportunities to travel more and see the beauty of different parts of the world, from the blue of the Pacific Ocean to the diversity in the European Union. Always seeking for new challenges and embracing changes.
Front Desk Agent
Courtyard by Marriott Green Community, Dubai - Dubai, United Arab EmiratesOtherSeptember 2017 - Now · 1 year and 3 months
With the never-ending possibilities, Dubai has soar up to be top destination for travel. Not limited only for leisure, the business potential of this emerging global city is skyrocketing in anticipation of Dubai Expo 2020. As a Front Desk Agent, not only I am responsible in managing and completing Front Desk tasks, I also had the opportunity to learn and cover part of Rooms Controller tasks in the absence of the role. Additionally and not to forget covering in-property Reservation Department. Front Desk Agent: • Performing check-in and check-out • Managing guest inquiry for reservations • Ensuring guest satisfaction • Assisting AYS (call center) when needed • Assisting Supervisor to complete pre-paid reservation • Updating reservation with billing instruction and rooms allocation for next-dat arrival • Creating reservation • Balancing the two different internal system for reservations and Property Management System (PMS) • Understanding and completing tasks in manual system of Marriott Rewards Loyalty Program • Creating group booking
InterContinental Shanghai Puxi - Shanghai, ChinaRooms divisionJanuary 2016 - June 2016 · 6 months
InterContinental Shanghai Puxi is a five-star hotel located in the heart of Shanghai. Delivering the excellence service, the upscale property gain a good reputation among business travellers. As a Management Trainee, I had a cross-training to different departments and was in charge to be in the Guest Relation team assisting Guest Relation Manager. Cross-training program: • Intensive training in Housekeeping Department: Room Attendant, Turndown Service, Public Area Attendant, Storage Clerk, Room Supervisor, Public Area Supervisor, Secretary, Administration • Intensive training in Call Centre • Concierge • Club InterContinental • Rooms Division Trainer: English training and excellence standard training to all Front Office associate • Guest Service Manager (Duty Manager) Guest Relation Agent: • Preparing & welcoming VIP Arrival • Assigning rooms for VIP guests • Managing IHG Loyalty Program: Rewards Club and IHG Ambassador • Performing the Front Desk Agent tasks (check-in, check-out, extending reservation, etc.) • Managing the flow of the lobby area • Assisting Front Desk when in needs • Keep in touch with VIP guests in the property • Working with Guest Relation Manager to design a new system to update the workflow of Guest Relation department
The St. Regis Bora Bora Resort - Vaitape, French PolynesiaRooms divisionFebruary 2015 - June 2015 · 5 months
"On earth, there is no heaven, but there are pieces of it." - Jules Renard St. Regis Bora Bora is offering a paradise perfected in the middle of the Pacific Ocean. Together with more than 90 villas, 5 avant-garde restaurants, 2 swimming pools, a private beach and lagoon, the resort promises their excellence in bringing the heaven piece on earth. As Butler Trainee, I am responsible to deliver the St. Regis Butler Signature Service and assist the guest with various requests and tasks. Butler Trainee: * Delivering a Bespoke Service to guests * Creating a Seductive Experience for guests * Uttering the St. Regis Signature Butler Service: Packing & Unpacking, Shoe Shine, Wake-up Call Beverage, Butler Service Desk, E-Butler * Welcoming guests upon reaching the resort * Bidding a farewell to guests upon the end of their stay * Resort introduction * Translator for Chinese guests * Inventories of butler pantry * Handling complaints Cross-training to different departments (Concierge, F&B department, Housekeeping department, Bridal Boutique of Sales & Marketing, SPA)
Front Office Management Trainee
Shanghai Marriott Hotel City Centre - Shanghai, ChinaFront Office receptionAugust 2014 - January 2015 · 6 months
Standing in the heart of Pearl of the Orient, Shanghai Marriott Hotel City Centre is continuing the prestigious legacy of J. Williard Marriott to bring all guests travel brilliantly. With 720 rooms, 7 conference rooms, 5 innovative restaurants, and 2 ballrooms, makes the hotel as one of the biggest & busiest hotel in Shanghai. As Front Office Management Trainee, I was positioned to support the Executive Lounge team. As part of the team, I was able to learn various tasks in order to be a Brilliant Host. Executive Lounge Butler Trainee: • Ensuring the workflow of the F&B Operation Time works well • English-speaking Guest Relation to gain comments, feedbacks, and requests of guests • Knowledgable about city's information • Assisting with all concierge's works in Executive Lounge (storing luggage, scheduling transportation, organising a tour) Executive Lounge Agent Trainee: • Performing the Front Desk Agent tasks (check-in, check-out, extending reservation, etc.) • Preparing VIP guests list • Welcoming all repeat guests, VIP guests, Marriott Rewards members • Completing paperwork for Executive Lounge Butler Trainee Front Office Management Trainee: • Working closely with Guest Service Manager (Duty Manager) for all shifts (morning, afternoon, night) • Learning to do a planning for what's coming • Leading the Executive Lounge Butler team
Les Roches Global Hospitality Education - Geneva, SwitzerlandJuly 2016 - June 2017
Les Roches Jin Jiang International Hotel Management College (LRJJ) - Shanghai, ChinaSeptember 2013 - July 2016
IndonesianNative or fluent100%
EnglishNative or fluent100%
- Able to multitask
- Attention to detail
- Excellent front of house
- Handle complain guest
- Handling guest
- Keen learner
- Love speaking to guests
- Strong guest care
- Work well in a team