Federica Bencini

Federica Bencini

Receptionist at The Goring Hotel
Lives in London, United Kingdom
over 6 months ago

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From Italy, started my career in hospitality in 2016 in London.
Currently working as a Front Office Receptionist at The Goring Hotel, which has become the first and only hotel to be awarded a Royal Warrant for hospitality services from the Queen.
Looking for: Challenging opportunities in any other country of the world! Open to any destination.
Master degree in Events Management.

Success is where preparation and opportunity meet.

Experience

  • Receptionist

    The Goring Hotel - London, United Kingdom

    Front Office reception
    January 2018 - Now · 11 months

    • Maintain a comprehensive and detailed record of all 69 rooms using Oracle's OPERA software. • Manage and ensure smooth check in and check out of guests, following optimal Forbes standards. • Escort guests to their room, showing them around the hotel as per our standards. • Provide the maximum quality of service to the guests and represent the hotel in regard to guest complaints. • Reconcile all invoice payments and other cash activities in shift.

  • Receptionist

    Jumeirah - London, United Kingdom

    Spa & Wellness
    September 2016 - January 2018 · 1 year and 5 months

    • Managed the delivery of training and development programmes, by submitting the department trainer record sheet every month, participating in meetings to evaluate trainings, providing feedbacks and exchanging best practices. • Managed database, handled phone calls, scheduled meetings and appointments, processed incoming emails. Issued memberships. • Responded to inquiries and direct question to appropriate person. • Scheduled appointments for the members of The Peak, Hotel Guests or visitors.

  • marketing assistant intern

    chic weddings in italy - London, United Kingdom

    Communication
    July 2016 - September 2016 · 3 months

    Updated blog accounts in the vendor lists. - Managed blogs and social media. - Assisted senior staff through research to come up with creative ideas. - Assisted and helped wedding planners on site during a wedding in Italy.

  • Sales Advisor

    Russell & Bromley - London, United Kingdom

    Retail
    April 2016 - September 2016 · 6 months

    - Served and advised customers - Strong products knowledge and customer service

  • Event Coordinator

    Bournemouth University - Tourism and Hospitality Management - Bournemouth, United Kingdom

    Other
    February 2015 - May 2015 · 4 months

    - Operations Manager during the organisation of the fashion show in collaboration with a charity shop. - Scheduled the timeline for the event. - Managed the blog and social media platforms. - Blog Fusion Fashion Show: http://t-r-a-v-e-l-e-r.wix.com/fusion-fashion-show

Education

Languages

  • Italian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Notions
    20%
Connections
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