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About me
I'm Federica,
I’m actually a student at IATH Academy (Lake Como) and I’ve already few experiences in the tourism field: the most important is the last one that I accomplished (just did last summer) which lasted 6 months at the Hilton Lake Como, always as a trainee in the front office department.
I'm a highly self-motivated student interested in the hospitality world. Skilled in Front Office with an Opening Hotel Experience. Passionate for this sector with the goal to always provide the best and perfect experience to the guest.
Experience
5 years and 10 months
-
Shop Assistant
Ralph Laurent - Mendrisio, Switzerland
RetailDecember 2019 - Now · 4 years and 4 months -
Guest Relations Officer
Domus Plinii 1792 - Lake Como - Faggeto Lario, Italy
Guest RelationsJuly 2019 - November 2019 · 5 months -
Event Hostess
Dazeroa300 - Gerenzano, Italy
Host/HostessJune 2019 - June 2019 · 1 monthHostess promoter to welcome for the inauguration of Divani & Divani by Natuzzi store
-
Event Assistant
I Like Lake Como - Cernobbio, Italy
EventMarch 2019 - May 2019 · 4 monthsInternship: - Organization logistics and graphics parts of the event cracking Art in Cernobbio - Author of press releases both in Italian and English for the outdoor installation of cracking Art - Telephone operator - "De papel" private event organization
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Front Office Trainee
Hilton Lake Como - Como, Italy
ReceptionApril 2018 - September 2018 · 6 monthsInternship: - Check-in & Check-out - Telephone operator - Choosing rooms and handing out keys - Preparing bills and taking payments - Taking and passing on messages to guests - Dealing with complaints or problems - Giving assistance to clients - Responding to emails from customers and partners - Managing VIP arrivals
-
Receptionist
Hotel Regina Olga - Cernobbio, Italy
ReceptionJune 2016 - July 2016 · 2 monthsInternship: - respect of the norms and of the assigned charges - effective use of foreign languages (english, french, german) - welcome guests at their arrival in the hotel - registration check-in and check-out - registration of ID cards and passports - answer by telephone to give information and to give answers to the demands of the guests of the hotel
Education
-
International Hotel and Restaurant Manager
IATH - International Academy of Tourism and Hospitality Lake Como - Como, Italy
October 2017 - June 2019 -
Crash course of English
University of East London - London, United Kingdom
August 2015 - August 2015 -
Crash course of English
Brunel University - London, United Kingdom
July 2013 - July 2013 -
Languages Degree
Liceo Teresa Ciceri - Como, Italy
September 2012 - June 2017
Languages
4 languages
-
Italian
Native or fluent
-
English
Full professional
-
French
Professional working
-
German
Limited working
Personal information
Nationalities
-
Italian
Date of birth
January 24th 1998
Driving License
Yes
Skills
4 skills
- Front Desk
- Frontoffice
- Microsoft Office
- Reception
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