Federica Franchino

Federica Franchino

Shop Assistant at Ralph Laurent
Lives in Mendrisio, Switzerland

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About me

I'm Federica,
I’m actually a student at IATH Academy (Lake Como) and I’ve already few experiences in the tourism field: the most important is the last one that I accomplished (just did last summer) which lasted 6 months at the Hilton Lake Como, always as a trainee in the front office department.
I'm a highly self-motivated student interested in the hospitality world. Skilled in Front Office with an Opening Hotel Experience. Passionate for this sector with the goal to always provide the best and perfect experience to the guest.

Experience

1 year and 6 months

  • Shop Assistant

    Ralph Laurent - Mendrisio, Switzerland

    Sales & Marketing
    December 2019 - Now · 1 month

  • Guest Relations Officer

    Domus Plinii 1792 - Lake Como - Faggeto Lario, Italy

    Guest Relations
    July 2019 - November 2019 · 5 months

  • Event Hostess

    Dazeroa300 - Gerenzano, Italy

    Events
    June 2019 - June 2019 · 1 month

    Hostess promoter to welcome for the inauguration of Divani & Divani by Natuzzi store

  • Event Assistant

    I Like Lake Como - Cernobbio, Italy

    Tourism
    March 2019 - May 2019 · 4 months

    Internship: - Organization logistics and graphics parts of the event cracking Art in Cernobbio - Author of press releases both in Italian and English for the outdoor installation of cracking Art - Telephone operator - "De papel" private event organization

  • Front Office Trainee

    Hilton Lake Como - Como, Italy

    Front Office reception
    April 2018 - September 2018 · 6 months

    Internship: - Check-in & Check-out - Telephone operator - Choosing rooms and handing out keys - Preparing bills and taking payments - Taking and passing on messages to guests - Dealing with complaints or problems - Giving assistance to clients - Responding to emails from customers and partners - Managing VIP arrivals

  • Receptionist

    Hotel Regina Olga - Cernobbio, Italy

    Front Office reception
    June 2016 - July 2016 · 2 months

    Internship: - respect of the norms and of the assigned charges - effective use of foreign languages (english, french, german) - welcome guests at their arrival in the hotel - registration check-in and check-out - registration of ID cards and passports - answer by telephone to give information and to give answers to the demands of the guests of the hotel

Education

  • International Hotel and Restaurant Manager

    IATH - International Academy of Tourism and Hospitality Lake Como [ ITS College Italy ] - Como, Italy

    October 2017 - June 2019

  • Crash course of English

    University of East London - London, United Kingdom

    August 2015 - August 2015

  • Crash course of English

    Brunel University - London, United Kingdom

    July 2013 - July 2013

  • Languages Degree

    Liceo Teresa Ciceri - Como, Italy

    September 2012 - June 2017

Languages

4 languages

  • Italian

    Native or fluent

  • English

    Full professional

  • French

    Professional working

  • German

    Limited working

Personal information

Nationalities

  • Italian

Date of birth

January 24th 1998

Driving License

Yes

Skills

4 skills

  • Front Desk
  • Frontoffice
  • Microsoft Office
  • Reception
Connections
Subhajit Sikder
On Job Training at Radisson Blu Hotel (RHG)
Sara Di Lelio
Studente di IATH - International Academy of Tourism and Hospitality Lake Como
Sameeur Rahman
Reservation, & Customer Service Executive at Wahaj Boulevard Hotel
View 69 connections
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