Federica Giuliano

Federica Giuliano

Iberia Booking Agent at Sitel
Lives in Lisbon, Portugal
over 6 months ago

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Experience

  • Iberia Booking Agent

    Sitel - Lisbon, Portugal

    Customer Service
    May 2018 - Now · 8 months

    Provide the best customer service experience. Help customer find a personalized travel experience

  • Room Division Assistant Manager

    Voi Hotels - Antananarivo, Madagascar

    Rooms division
    April 2017 - March 2018 · 12 months

    Andilana Beach Leading Resort. Booking Processing reservations by mail and telephone Preparing letters of confirmation Communicating reservation information to the front desk Processing cancellations and modifications and promptly relays this information to the front desk Processing advance deposits on reservations Tracking future room availability on the basis of reservations Monitoring advances deposit requirements To be aware of all front office procedures and assist with reception duties when required

  • Content and Marketing Internship

    Select World Travel - Brisbane City, Australia

    Sales & Marketing
    September 2015 - January 2016 · 5 months

  • Sales Coordinator - East Coast (QLD), Perth (WA)

    Pma Business for People - Perth, Australia

    Sales & Marketing
    May 2015 - November 2016 · 1 year and 7 months

  • Senior Resort Representative

    Alpitour Spa - Porto Pino, Italy

    Public Relations
    May 2013 - November 2014 · 1 year and 7 months

    Seasonal Senior Resort Representative 2014 / 2013 Sardinia and Calabria (Italy)

  • Tour Leader

    Tour Leader Management - Milan, Italy

    Events
    January 2010 - November 2014 · 4 years and 11 months

    Tour Leader freelance MICE Italy and abroad

  • Receptionist

    Viva Windham Dominicus Palace - La Romana, Dominican Republic

    Front Office reception
    November 2009 - March 2010 · 5 months

  • Holiday Representative

    Alpitour Spa - Palma, Spain

    Public Relations
    May 2009 - November 2012 · 3 years and 7 months

    Seasonal Holiday Representative 2012 Spain - 2011 Tanzania - 2010 Morocco - 2009 Tunisia

  • Airport Representative

    EF Education First - Milan, Italy

    Public Relations
    May 2008 - September 2008 · 5 months

  • Trainee

    Jojoba tour - Saronno, Italy

    Administration & General
    June 2006 - August 2006 · 3 months

Education

  • Scuola Italiana Turismo Academy - Florence, Italy

    January 2017 - March 2017

    Hotel Management

  • Bachelor Degree

    Università Bicocca Milano - Milan, Italy

    September 2010 - September 2014

    Tourism management

Languages

  • Italian
    Native or fluent
    100%
  • English
    Professional working
    60%
  • French
    Professional working
    60%
  • Spanish
    Limited working
    40%
  • Portuguese
    Notions
    20%

Skills

  • Amadeus GDS
  • Customer Care
  • Emphaty
  • Events
  • Opera PMS
  • Resilience
  • Revenue
  • Sales
  • Strategy
  • Tour Operator
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Marc Borrell
Resident Manager of Luxury Boutique Hotel @Cerf Island Resort & Spa Seychelles | Official Winner of ‘World Luxury Hotel Award’ - 2018 en Cerf Resort Seychelles
SHADY BANYATA
Night Manager at Swiss-Belhotel International
View 23 connections
Following
JJW Hotels Portugal
Faro District, Portugal
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