Federica Manfredotti

Federica Manfredotti

Customer Service Representative at New Pet Food Italia srl
Lives in Mantua, Italy
over 6 months ago

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My main activity is following customers from the order entry till the delivery. This job requires skills in problem solving, taking a calm and comfortable approach under pressure and achieving customer loyalty. I like contact with people and make them sure that we, me and my team, are taking care of their order. My challenge is to anticipate my customer's needs.

Experience

  • Customer Service Representative

    New Pet Food Italia srl - Castiglione delle Stiviere, Italy

    Customer Service
    June 2015 - Now · 3 years and 7 months

    My principle activity is to follow customers from the order entry till the delivery. This job requires skills in problem solving, having responsabilities and gaing customer loyalty. I like the contact with people and make them sure we are taking care of their order, My target is to anticipate my customer's needs.

  • CEO Assistant

    Relevi srl - Rodigo, Italy

    Management
    September 2014 - June 2015 · 10 months

    As secretary of the Manager Director I was an organising support for the head, preparing reports, handing correspondance and scheduling meetings. It was required good high level in communication, organisation and working under pressure in a fast-paced context. This experience has helped me becoming scropoulous about details, resourcefulness and ready to anticipate the boss needs.

Education

  • Literature and Philosophy

    University of Verona - Este, Italy

    September 2011 - March 2014

    Master's degree in History of Arts

  • Literature and Philosophy

    University of Padua - Padua, Italy

    September 2006 - December 2009

    Bachelor's degree in History

  • Scientific bachelor

    Hig school "Belfiore" in Mantova - Mantua, Italy

    September 2001 - June 2006

  • Bachelor in music

    Conservatory Lucio Campiani - Mantua, Italy

    September 1999 - September 2009

    Bachelor in piano at Conservatory of Music

Languages

  • Italian
    Native or fluent
    100%
  • French
    Full professional
    80%
  • English
    Full professional
    80%

Skills

  • Problem solver
  • Project Planner
  • Teamwork
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