Federica Merlak

Federica Merlak

Receptionist/Host at Portico
Lives in London, United Kingdom
over 6 months ago

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A reliable, practical and confident individual with excellent organization skills. I enjoy providing excellent service while working effectively under pressure and always pay attention to detail. I take a flexible approach to work, use own initiative and utilize skills to reach the best potential.


  • Receptionist/Host

    Portico - London, United Kingdom

    Administration & General
    August 2017 - Now

    South Bank Tower Luxury Residential Property 24h concierge Meeting and greeting clients, visitors Responding to email enquiries Taking and approving booking for amenities using BuildLink Looking after all resident's needs Provide exceptional and bespoke customer service Anticipate the resident’s daily requests and requirements, meeting and exceeding their expectations. Organizing movie screenings, business meetings, professional and formal dinners General management of the 10th floor, reporting maintenance issues

  • Corporate Hospitality Host

    BaxterStorey - Reading, United Kingdom

    January 2013 - June 2017

    Overseeing the delivery, the collection and presentation of the hospitality service at the location. Ensuring that the client receives the highest possible standard of hospitality.  Ensuring that customers are given a prompt and efficient service and expectations are consistently exceeded Ensuring all food is presented and served in line with company standards. Co-operating with all team members and undertaking duties in hospitality areas as requested to ensure and efficient and effective service is delivered at all time. Adhering to the company’s Hygiene, Health and Safety and Environmental policies and procedures at all times Meeting and greeting clients and their guest  Booking catering orders via Condeco Booking System Placing orders with nominated suppliers Inputting invoices in Evolution System Stocktaking Creating spreadsheets for recharge client Organized taxis for staff


  • Reception Academy - London, United Kingdom

    June 2017 - August 2017

    Check-In & Check-Out Taking reservations by phone & walk-in Exceeding guest expectations Complaint handling Practical use of Opera PMS Version 5.0


  • English
    Native or fluent
  • Italian
    Native or fluent


  • Customer Service Skils
  • MS Office: Word, Excel, Outlook and Power Point
  • Practical use of Opera PMS
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