Join Hosco and view Federica's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
A reliable, practical and confident individual with excellent organization skills. I enjoy providing excellent service while working effectively under pressure and always pay attention to detail. I take a flexible approach to work, use own initiative and utilize skills to reach the best potential.
Portico - London, United KingdomAdministration & GeneralAugust 2017 - Now
South Bank Tower Luxury Residential Property 24h concierge Meeting and greeting clients, visitors Responding to email enquiries Taking and approving booking for amenities using BuildLink Looking after all resident's needs Provide exceptional and bespoke customer service Anticipate the resident’s daily requests and requirements, meeting and exceeding their expectations. Organizing movie screenings, business meetings, professional and formal dinners General management of the 10th floor, reporting maintenance issues
Corporate Hospitality Host
BaxterStorey - Reading, United KingdomCateringJanuary 2013 - June 2017
Overseeing the delivery, the collection and presentation of the hospitality service at the location. Ensuring that the client receives the highest possible standard of hospitality. Ensuring that customers are given a prompt and efficient service and expectations are consistently exceeded Ensuring all food is presented and served in line with company standards. Co-operating with all team members and undertaking duties in hospitality areas as requested to ensure and efficient and effective service is delivered at all time. Adhering to the company’s Hygiene, Health and Safety and Environmental policies and procedures at all times Meeting and greeting clients and their guest Booking catering orders via Condeco Booking System Placing orders with nominated suppliers Inputting invoices in Evolution System Stocktaking Creating spreadsheets for recharge client Organized taxis for staff
Reception Academy - London, United KingdomJune 2017 - August 2017
Check-In & Check-Out Taking reservations by phone & walk-in Exceeding guest expectations Complaint handling Practical use of Opera PMS Version 5.0
EnglishNative or fluent100%
ItalianNative or fluent100%
- Customer Service Skils
- MS Office: Word, Excel, Outlook and Power Point
- Practical use of Opera PMS