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About me
Federica Riva, 21 years old, degree in tourism, speaking three languages (English, French and Spanish).
I am working as employee at Como info point through tour guides association C-Lake Today.
I have always been passionate about tourism and travel and I wish to remain in this field.
Ability to relate to the others, empathy, problem solving, precision and determination complete my profile.
Experience
8 years and 2 months
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Employee
Info point Comune di Como - Como, Italy
Human ResourcesFebruary 2017 - Now · 7 years and 2 monthsHospitality desk, tourist information, back office works: compilation administrative forms, data storage, translation forms for events, web sites and tourist locations database creation, keep relationships with the town hall's administrative offices. Daily use of English, French and Spanish. Tour guide at specific sites.
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Front office employee
Cinelandia S.p.A. - Como, Italy
ReceptionOctober 2016 - May 2017 · 8 monthsTicket office, cashier, organization events support.
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Animator
VOI Alimini Resort - Lecce, Italy
Recreation & LeisureJuly 2015 - September 2015 · 3 monthsTraineeship through Sogni Animazione Company. Mini club acitivities, hostess, info point, hospitality desk, organization events and shows support.
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Travel agent
Frigerio Viaggi - Como, Italy
Travel Tour OperatorNovember 2014 - December 2014 · 2 monthsTraineeship through the high school. My duties were: hospitality desk, flight reservations and check-in, train tickets and relationships with the suppliers.
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Front office receptionist
Axolute Comfort Hotel - Cantù, Italy
ReceptionMarch 2014 - April 2014 · 3 monthsTraineeship through the high school. My duties were: hospitality desk, chek-in and check-out guests, data storage, verify service quality.
Education
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French course
Centre Méditerranéen d'Etudes Françaises (CMEF) - Cap-d'Ail, France
August 2013 - August 2013French course studying French language and culture.
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Tourism
ITES Caio Plinio Secondo - Como, Italy
September 2011 - July 2016High school course studying three foreing languages, tourism activities and accounting systems. Final vote: 92/100
Languages
4 languages
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Italian
Native or fluent
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English
Full professional
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French
Full professional
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Spanish
Full professional
Personal information
Nationalities
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Italian
Date of birth
May 14th 1997
Driving License
Yes
Skills
4 skills
- Front Office
- Good in microsoft
- Guest contact
- Problem solving
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