Federica Riva

Federica Riva

Employee at Info point Comune di Como
Lives in Como, Italy
over 6 months ago

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Federica Riva, 21 years old, degree in tourism, speaking three languages (English, French and Spanish).
I am working as employee at Como info point through tour guides association C-Lake Today.
I have always been passionate about tourism and travel and I wish to remain in this field.
Ability to relate to the others, empathy, problem solving, precision and determination complete my profile.

Experience

  • Employee

    Info point Comune di Como - Como, Italy

    Tourism
    February 2017 - Now · 2 years and 1 month

    Hospitality desk, tourist information, back office works: compilation administrative forms, data storage, translation forms for events, web sites and tourist locations database creation, keep relationships with the town hall's administrative offices. Daily use of English, French and Spanish. Tour guide at specific sites.

  • Front office employee

    Cinelandia S.p.A. - Como, Italy

    Other
    October 2016 - May 2017 · 8 months

    Ticket office, cashier, organization events support.

  • Animator

    VOI Alimini Resort - Lecce, Italy

    Tourism
    July 2015 - September 2015 · 3 months

    Traineeship through Sogni Animazione Company. Mini club acitivities, hostess, info point, hospitality desk, organization events and shows support.

  • Travel agent

    Frigerio Viaggi - Como, Italy

    Tourism
    November 2014 - December 2014 · 2 months

    Traineeship through the high school. My duties were: hospitality desk, flight reservations and check-in, train tickets and relationships with the suppliers.

  • Front office receptionist

    Axolute Comfort Hotel - Cantù, Italy

    Front Office reception
    March 2014 - April 2014 · 3 months

    Traineeship through the high school. My duties were: hospitality desk, chek-in and check-out guests, data storage, verify service quality.

Education

  • French course

    Centre Méditerranéen d'Etudes Françaises (CMEF) - Cap-d'Ail, France

    August 2013 - August 2013

    French course studying French language and culture.

  • Tourism

    ITES Caio Plinio Secondo - Como, Italy

    September 2011 - July 2016

    High school course studying three foreing languages, tourism activities and accounting systems. Final vote: 92/100

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Full professional
    80%
  • Spanish
    Full professional
    80%

Skills

  • Front Office
  • Good in microsoft
  • Guest contact
  • Problem solving
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