Federico Barrago

Federico Barrago

Fraud Analyst and Customer Service Representative at Teleperformance Portugal
Lives in Lisbon, Portugal
over 6 months ago

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Travel is a passion of mine. I enjoy discovering new places and new cultures.
When I plan a trip I like pick out every detail of it. The choice of the hotel is one of the most important for me. I have always thought that spending a certain amount of time in a hotel was a luxury and in some ways, something of magic: large comfortable beds covered with special bedspreats, bathrooms cleaned and shiny; someone makes sure that everything is neat and tidy only for me.

I feel important and taken care of. One of my dreams is have my own hotel to make feel the same emotions to other people.
Since I do not own one, I would like to join your team.

Currently I am working in Lisbon at Teleperformance, my employment contract expired on December 2019 but I am looking for a new challenge. I would like to learn new skills, work in an international environment, meet new people and improve my communications skills.


  • Fraud Analyst and Customer Service Representative

    Teleperformance Portugal - Lisbon, Portugal

    Customer Service
    December 2016 - Now · 2 years and 2 months

    From 19/12/2016 to present Fraud Analyst: Chat Moderation for all games; Moderation of inappropriate names for all games; Deep analysis of accounts (sessions, purchases, chat, devices, name, etc); Analyze, understand and act upon “Refund Abuse” and “Fraudulent Purchases” in accounts; Improve the AI learning and rating by working on the “Human Assessment”; Customer Service Representative: Communicating with customers, responding quickly to their request but always in a friendly yet professional way; processing refunds checking the purchase receipts and documentation required, keeping up to the date with the company's product, handling objection professionally obtaining customer satisfaction; Cooperate with team members to achieve expected goals.

  • Barista

    caffe - Reigate, United Kingdom

    January 2016 - August 2016 · 8 months

    Shift leader: Managing store funds at the store opening and closing with accuracy; drawing up an inventory by managing goods in stock with precision; keeping equipment operating by following work practices and maintaining safe and healthy work environment by following organization standards and sanitation regulations. Sales Promotion: Welcoming customers in an enthusiastic way by determining their coffee interests and needs and preparing and selling coffee drinks by following prescribed recipes and preparation techniques; Generating revenue by attracting new customers and promoting new services and products.

  • Au Pair

    English host familyh - Horley, United Kingdom

    Customer Service
    March 2015 - December 2015 · 11 months

    Providing secure and safe environment, coordinating the logistics and planning the daily and weekly activities according to parent’s need and children interest. Giving daily lessons to help them with their homework with patience supporting their learning competence. Improving my English skills and empathy.

  • Internship as a Journalist and Social Media Manager

    Pressenza International Press Agency - Madrid, Spain

    September 2014 - September 2014 · 1 month

    Journalist: Writing articles (mainly about Spanish politics); Holding interviews; Translating of articles (from Spanish to Italian). Social Media Manager: Create and Promote content using the official Facebook page that reached 1000 fans in three months. Content management of Pressenza IPA's YouTube channel (Es). Promoting the job hunting via web, social networking, leaflets and adverts; Email Management.


  • Master Degree

    University of Cagliari - Cagliari, Italy

    March 2013 - February 2015


  • bachelor degree

    University of Cagliari - Cagliari, Italy

    September 2008 - February 2013

    Political Science


  • Italian
    Native or fluent
  • Spanish
    Professional working
  • Portuguese
    Professional working
  • English
    Professional working
  • French


  • Adwords
  • A team player
  • Good in microsoft
  • Miscrosoft excel
  • Ms word
  • Passion for customer care
  • Sales support
  • Support team


Cecilia Palma
Especialista em atendimento de excelencia. at em busca de novos desafios
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