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About me
Professional, motivated and goal-oriented, with international experience in the hospitality industry and a passion for
sustainability and education; specialized in Sustainable Hospitality Management. Recognized as a problem solver with
exceptional communication skills, critical thinking and proactive mindset. Self-motivated, fast-learning curve and strongly
cooperative team member, inspiring and motivating all members of the organization with energetic and positive attitude
Experience
6 years and 2 months
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Corporate Social Responsibility (CSR) Manager
Dusit Thani Maldives - Mudhdhoo, Maldives
EventMarch 2021 - November 2021 · 10 monthsResponsible for all functions & activities related to CSR in coordination with the departments of the resort and allied areas. Conducting educational tours and presentations for customers, and managing all educational programs for employees and local community on Environmentally responsible behavior. Responsible for Environmental Impact Assessment and reporting. Involved in the audit process for ISO 14001 certification for the resort and UNESCO Biosphere Reserve for the Baa Atoll.
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Hotel Director
Sumba Hospitality Foundation - Nusa Tenggara Timur, Indonesia
ManagementOctober 2018 - June 2019 · 9 monthsDirector of Maringi Eco Resort (4 luxury pavilions, 5 villas, restaurant, pool and spa) ▪ Front Office Instructor (20 teaching hours/week, workshops, ad-hoc courses) Sumba Hospitality Foundation, Sumba, Indonesia Manage all operations of the Maringi eco-resort including but not limited to the front office, bar and restaurant, spa and housekeeping operations, as well as guest security and wellbeing, guest complaints and service quality control. Oversee the cost & expenses, as well as revenue management of the hotel. Assist in the implementation of sustainable practices within the resort, especially in terms of reducing food cost and carbon footprint. Supervise the reservation process and the relations with travel agencies and tour operators. Coordinate the enrolment of students and local staff in function of the eco-resort operations, as well as international staff and interns. Provide SHF students with hospitality knowledge with focus on Front Office operations, including organize of workshops, ad-hoc trainings and adapt the study material. Supervision of teaching within all other departments to ensure high quality service in the resort. Drive the marketing and communication strategy of the Maringi Eco-resort, cooperating with local and international stakeholders.
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Cluster Groups & Events Sales Coordinator
Marriott International - EMEA - Brussels, Belgium
EventAugust 2015 - May 2018 · 2 years and 10 monthsCustomer management and contract negotiation (availability, rates, terms & conditions). Qualification and evaluation of incoming requests on the basis of a group and conference revenue-based strategy. Participation and organization of site visits, with special focus on the corporate MICE segment. Closed important contract with large corporate clients, for a total yearly value of above 1.000.000,00 Euros. Yearly sales target goal achieved in 2016 and exceeded in 2017 and first quarter of 2018.
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Cluster Sales & Marketing intern
Marriott International - EMEA - Brussels, Belgium
MarketingJanuary 2015 - July 2015 · 7 monthsProspection and solicitation of business for all sales segments. Participation in site visits and sales blitz. Achieved exceptional results in prospection of new business and re-solicitation of past business; this performance led to the direct hiring at the end of the internship contract within the same department.
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Cluster Sales & Marketing intern
Le Châtelain Boutique Hotel - Brussels, Belgium
MarketingJanuary 2013 - July 2013 · 7 monthsProspection and solicitation of business for all sales segment, with special focus on the government sector.
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Front office Intern
Minor Hotels Europe & Americas - Messina, Italy
ReceptionNovember 2011 - January 2012 · 3 months- Front Office Receptionist. - Back office training focused on reservations. - Training on revenue management for local corporate rates.
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Cross-Training in Food & Beverage and Front Office
Palazzo Belmonte - Sant Mary, Italy
ReceptionJune 2011 - October 2011 · 5 months- Server at the hotel's restaurant from 20/06/11 to 03/07/11. - Bartender at the two property's bars from 04/07/11 to 17/07/11. - Front Office Receptionist from 18/07/11 to 17/10/11. - Trainings and experience on wedding planning end event management.
Education
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Master of Business Administration (MBA) in Sustainable Hospitality Management
Sustainability Management School (SUMAS) - Gland, Switzerland
September 2019 - June 2020- Courses selected included: Sustainable Hospitality management, Sustainable Food & Beverage Management, Managing Facilities, Energy and water, Managerial Finance, Responsible Management) - Involvement in Sustainable projects with businesses located in Thailand - Participation to field visits to Sustainable businesses and hotels - Critical analysis of sustainable investment and traditional capital budgeting methods (NPV,IRR, etc.). - Received guest lectures from Sustainability experts (Andre Harms, Daniel Koeppel, Giovanni Ciserani)
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Bachelor of Business Administration (BBA) in Hospitality Management
Glion Institute of Higher Education - Glion-sur-Montreux, Switzerland
January 2011 - December 2014 -
Bachelor of Science (B.Sc.) in Hospitality Management with specialization in International Hospitality Management
Les Roches Gruyère University of Applied Sciences - Clarens, Switzerland
January 2011 - December 2014 -
Diploma di istruzione secondaria superiore ad indirizzo scientifico
Istituto Superiore Statale "F. Bisazza". Liceo Scientifico - Messina, Italy
September 2005 - July 2010
Languages
5 languages
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Italian
Native or fluent
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English
Native or fluent
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French
Native or fluent
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Spanish
Limited working
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Indonesian
Notions
Personal information
Nationalities
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Italian
Date of birth
November 05th 1991
Skills
35 skills
- Ambicious
- Banquets
- Catering Sales
- Conference coordination
- Creative
- Customer-service
- Event Management
- Event planning
- Events Management
- Excel
- Front Office
- Hardworking
- Hospitality
- Hospitality Industry
- Hospitality Management
- Hotel Management
- Hotels
- Inspiration
- Leadership
- Loyal
- Marketing
- Micros
- Microsoft Office
- Opera
- Organized
- PMS
- Restaurants
- Revenue Managment
- Rooms Division
- Sales
- SFA Web
- Teamwork
- Tourism
- Training
- Winalb
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