Felipe Martínez Quiles

Felipe Martínez Quiles

Front Desk Receptionist at Mercure Barcelona Condor
Lives in Barcelona, Spain
over 6 months ago

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I am a positive and communicative person, with good aptitude to work as a team. I am versatile, with ability to adapt to the functions and needs of the company, proactive, always willing to learn, face new challenges and grow professionally.

Currently based in Barcelona but motivated to move to the UK. My current goal is to be able to work in a revenue management position.

Experience

  • Front Desk Receptionist

    Mercure Barcelona Condor - Barcelona, Spain

    Front Office reception
    January 2018 - Now · 11 months

    • Reserve management using FOLS • Heartist Transformer: leader of the implementation project of the Heartist model • Responsible for the online reputation of the hotel and the content in the sales channels • Use of the tool TrustYou to answer guests reviews and keep track of the online reputation of the hotel • Creation of a Daily Report • Night audit, invoicing to debtors, review of automatic charges, review of extranets and next arrivals • Cash control • Pricing management using OTA Insight and DataWeb

  • Customer Service Executive

    Booking.com - Barcelona, Spain

    Customer Service
    August 2017 - November 2017 · 4 months

  • Assistant Revenue Manager

    The Conica Deluxe Bed and Breakfast - Barcelona, Spain

    Revenue Management
    July 2017 - December 2017 · 6 months

    • Booking management using Little Hotelier • Analysis of the hotel's Competitive Set using the BeOnPrice, and Booking Suite • Contracting of new distribution channels and mapping of these channels with Siteminder (Expedia, Agoda, HRS, CTrip, Ostrovok, LastMinute) • Creation of next year's revenue calendar • Definition of the rate range for the next months of the year • Management of the content of the hotel website and an improvement project • Management of social networks using Buffer for automatic publications programs

  • Customer Service Executive

    Philips - Barcelona, Spain

    Customer Service
    December 2016 - July 2017 · 8 months

  • Museum Supervisor

    Advanced Leisure Services - Barcelona, Spain

    Tourism
    July 2015 - December 2016 · 1 year and 6 months

Education

  • Masters in Marketing, Commercialisation and Hotel Revenue Management

    EAE Business School - Barcelona, Spain

    October 2016 - September 2017

Languages

  • Spanish
    Native or fluent
    100%
  • Catalan
    Native or fluent
    100%
  • English
    Professional working
    60%

Skills

  • BAZAARVOICE
  • Buffer
  • Cash control
  • Customer-service
  • Data Web
  • English Fluent
  • Euromus
  • Excel
  • FOLS PMS
  • Google Analytics
  • M.S. OFFICE
  • Night audit
  • OTA INSIGHT
  • P&L
  • P&L control
  • Pricing
  • Revenue Management
  • Spanish native
  • Sprinklr
  • TRUST YOU
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