Fenil Raphy

Fenil Raphy

IT Manager at TechniGoo Solutions LLC
Lives in United Arab Emirates
over 6 months ago

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Talented and accomplished professional with more than 14 years of progressive experience in leadership. Proven expertise and strong ability in operation management, improving processes, maximize productivity and improve system efficiency. Having excellent people management skills, with the ability to manage performance and motivate staff on an individual and team level. Expert in implementing IT best practices. Technically astute in system administration, network & server infrastructure, software engineering, strategy development, designing solutions, testing, maintenance, and documentation. Established strong knowledge in asset management, infrastructure planning, project tenders, costing, equipment purchasing, negotiation skills, resource deployment and vendor relations. Demonstrated competencies in applying the fact-based approach to achieve aggressive goals, streamlining the system to enhance operational effectiveness and motivating the team to become an independent top-performing unit with focused on achieving company goals. Strategic with high-level analytical aptitude, problem-solving capabilities and zest in shaping challenges into concrete achievements. Holds excellent leadership, coordination, communication and interpersonal skills. Aspiring to contribute and work actively to a reputed company where experience and skills will have a valuable impact.

Experience

  • IT Manager

    TechniGoo Solutions LLC - Dubai, United Arab Emirates

    IT
    July 2017 - July 2018 · 1 year and 1 month

    Managed all aspects of IT infrastructure services to meet business strategies through IT functions including Network Administration, Systems Administration, Database Administration, Storage Management (including backup and recovery. Lead a team of highly skilled engineers to deliver and support the client’s requirement. Created and promoted a customer-focused attitude within the team Developed roadmaps and project proposals to evolve and advance the services and operation of the team Managed resources in order to meet day to day and project demand hiring permanent and contract staff as necessary. Ensured proper disaster recovery and business continuity plans are in place and tested Managed outside suppliers and service providers Managed maintenance schedules and service agreements Drive a continuous improvement mindset across the team Managed operating expenses and support periodic financial reviews Work with leadership during the annual capital planning process and make recommendations on priorities and new infrastructure investments Implemented best practice process improvements based on industry standards Ensured projects are delivered on time, in the budget and in scope Oversee daily Operations desk activities Worked with other IT functional areas to resolve issues, when appropriate.

  • ICT Manager

    AMAK Mining Co. - Najran, Saudi Arabia

    IT
    December 2011 - June 2017 · 5 years and 7 months

    Developed and implemented the ICT strategy that supports business goals. Researched and reviewed the appropriate ICT solutions to meet the business needs. Enforced the ICT policies, processes, and procedures with IT best practices. Designed and built the Enterprise and Infrastructure Architecture. Prepared periodic project updates and budget estimates. Oversaw projects from conception through completion with PRINCE2 project management framework. Accomplished and executed the ERP system – Finance and Inventory management. Executed the implementation and support of all enterprise business applications across company, covering all relevant business functions. Mitigated the risks with controls in coordination with Internal Audit, Finance & HR Continuously enhanced the ICT architecture to ensure the optimum integration of different systems and meet business, risk, reporting, and regulatory requirements. In line, all ICT security breaches. Outlined the Business Continuity Plan documentation and Disaster Recovery Process. Established contingency and backup plan to minimize the downtime. Help to develop, maintain and monitor the performance of KPIs. Constructed and spiked the network diagram with MS Visio. Assured the availability of quality support for the overall network, hardware, and software applications and troubleshooting. Periodic maintenance scheduled to all ICT systems. Cope with the administration of email control panel. Recruited hired and trained new team members with the approval of management. Vendor management - Built relationships with systems integrator and software vendors. Asset management of ICT equipment and licenses of software. Led the technical team to launch the Video surveillance system. Revamped and uphold the company website in a functional state.

  • IT Administrator

    Power Telecom and Technologies - Riyadh, Saudi Arabia

    IT
    November 2008 - November 2011 · 3 years and 1 month

    Administrating the IT infrastructure of SBU of KFB Groups MEMF-ETA & MEMF Managing Wide Area Network, Local Area Network, Wi-Fi, Firewall & IT Accessories Installing, operating, monitoring and managing hardware and software infrastructure. Managing/creating user accounts and emails accounts. Supporting more than 250 users of our branches, sometimes remotely. ADSL, VPN, Leased Line configuration, monitoring and coordinating with ISP. Firewall, Routers, Switches installation and configuration. Installation, administration, and troubleshooting of Microsoft Servers like ADS, Microsoft Exchange, ISA 2004/2006, DNS and DHCP, RAID config. etc. Antivirus configuration and installation Symantec11.4, ESET, Kaspersky etc. Backup of servers through (VERITAS) Symantec Exec backup ver.12 & Windows backup. Planning, testing, and Implementation of Disaster Recovery solutions. Monitoring network infrastructure and Remote support to all other branches. Installing new updates, patches in firewall, servers, desktops & laptops. Coordinating and supporting IT team in solving IT related issues. Solving the issues in a limited time-bound and make sure 99.9% uptime. Implementing new IT policies as per standards. Ensuring that all hardware and software infrastructure is up to date. Vendor Management.(Software & Hardware) Managing Siemens Hi-path 3000 PBX through console and Access Control systems. Maintaining IT asset inventory records and budget planning. Generating Daily, Monthly & Yearly uptime/downtime reports using network management tools.

  • System Engineer

    Business Standard Ltd. - Mumbai, India

    IT
    August 2007 - October 2008 · 1 year and 3 months

    Managing the IT Infrastructure of Business Standard Ltd. including LAN, WAN & Wi-Fi Managing the security devices like Firewall - Cisco PIX, Fortigate 100A, D link. Configuration, Updating the security policies, rules, and patches in Firewall. Controlling bandwidth usage through firewall policies and rules. Cisco Aironet access point Wi-Fi Management (Adding users MAC ids to Access list). Configuring Routers, Switches & Modems Monitoring the Leased Line, MPLS & VPN & ISDN connectivity status and Server usage status. Video Conferencing & IP Telephony (VoIP). IBM Lotus Notes Administration. Managing the Servers like File Transfer, Web & Mail server (IBM Lotus Domino Server/Outlook). Checking the status of Swipe card machine Daily taking back up of servers. Preparing Data Transfer Document, Maintenance Report & Software License. Vendor coordination.

  • Network Engineer

    PROFILE QUEST -VSNL - Mumbai, India

    IT
    February 2007 - August 2007 · 7 months

    Managing and controlling the Wide Area Network infrastructure of VSNL. Planning and Commission of MMDS, ATM & Wi-MAX. Configuration of MMDS, ATM, Wi-MAX and Wireless equipment Monitoring the National & International Network Connectivity. Bandwidth Allocation and configuration of RF & Wi-MAX Equipment. Configuring and Installing higher-end routers and switches of CISCO & ALCATEL. Making the Daily, Monthly & Yearly reports of Network Traffic and fault description. Escalating to Managers and Engineers for Faulty reports and Coordinating the team and troubleshooting. Conduct and coordinate with the Planned Events. Conduct the stability test for BSU/BSR/CPE. And pass the NOC Acceptance Test.

  • Network Engineer

    Cochin Stock Exchange Ltd. - Kochi, India

    IT
    March 2006 - February 2007 · 12 months

    Job includes Installation, Configuration, Troubleshooting and Maintenance of LAN, Troubleshooting, and Maintenance of WAN, Setting of the file server, Installing and configuration server OS, setting priorities and monitoring network resources. Network connectivity issues across multiple subnets DHCP and DNS setting. Following up the TCP/IP schema and sub-netting. Performing system administration duties which include back-ups and restoring, disk management, Add/Delete users assigning and maintaining permissions Responsible for customer support which includes more than 200 users in various locations in India who using different WAN connections such as DIALUP, ISDN, LEASE LINE, VPN, VSAT and also making an appropriate decision for the customers for their right connection. Installing, Configuring, and troubleshooting hardware peripherals such as modems, Printers, and Scanners Installing, Configuring and upgrading of software and hardware on Windows 98/XP, Windows NT/ 2000/2003 Server, and Windows NT/ 2000 Professional platforms Creating and Administering machines and Users using Group Policy Objects. Deploying Software using Group Policy to an Appropriate Machines and Users.

  • Hardware and Network Engineer

    SAN Computers Ltd. - Kochi, India

    IT
    May 2002 - July 2003 · 1 year and 3 months

    Network and Desktop Support, L1, L2 Technical Support

Education

  • MBA in Systems

    Madurai Kamaraj University - Madurai, India

    June 2007 - November 2009

    Systems

  • B Tech Electronics & Telecommunication Engineering

    Madurai Kamaraj University - Madurai, India

    August 2003 - February 2006

Languages

  • English
    Native or fluent
    100%
  • Hindi
    Native or fluent
    100%

Skills

  • CCNA
  • ITIL
  • IT Operation,
  • JNCIA
  • MCITP
  • MCTS
  • PRINCE2
  • Project Managenet
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