Fern Sargeant

Fern Sargeant

Destination Experience Representitve at TUI
Lives in Amersham, United Kingdom
over 6 months ago

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Looking for either permenant or temporary work in London - event executive or event manager roles

Experience

  • Destination Experience Representitve

    TUI - Kos, Greece

    Customer Service
    April 2018 - October 2018 · 7 months

    Working as part of an overseas team in Kos consisting on an international team of 250, I was responsible for representing TUI UK and Ireland. My role consisted of leading welcome meetings for large groups of guests (ranging from 40 to 110 people) four times a week, where I would outline the hotel, resort and experiences offered by TUI. I was also responsible for generating sales from these welcome meetings as well as getting to know the guests likes and dislikes, helping to build a friendly report, giving me the opportunity to offer the best possible experiences. Along with generating sales, I was required to deal with all complaints and work alongside the hotel or external suppliers to resolve problems bought to my attention. This role is target driven and we as individuals are targeted on four KPIs, which influences future placements. Awards achieved in role Third place for 'sales over all' - June 2018 Second place for ‘service delivered in hotel’ - July 2018 Third place for ‘service delivered by brand’ - July 2018 First place for ‘solve on the spot’ - August 2018 First place for service delivered in hotel’ - August 2018 First place for service delivered by brand’ - August 2018

  • Meeting and Events Consultant

    Compass Group UK & Ireland - Uxbridge, United Kingdom

    Events
    October 2016 - April 2018 · 1 year and 7 months

    As part of the central sales team for Lime Venue Portfolio, I am responsible for selling the events space for 90 venues across the UK, including venues such as Twickenham, The Jockey Clubs, HMS Belfast and Bristol Zoo. I am responsible for dealing with incoming enquiries from agencies, corporate client and charities. I will liaise between the venues and agents/direct clients to obtain the best available quotes from venues which suits the client’s requirements. The enquiries are processed through Gratis and the venues would respond via Venue Directory before I proof read the proposal and send them on to the client for consideration. Another element of my job is proactive calling; I will make follow up calls to past corporate clients such as British Airways, Unilever, Deutsche Bank and Sony Music Entertainment International to see whether they have any events coming up for the remainder of the year and whether or not we are able to offer our free venue finding services.

  • Events Coordinator

    The Rep Theatre - Birmingham, United Kingdom

    Events
    April 2016 - October 2016 · 7 months

    Within this role I was responsible for taking enquiries and updating them on our two booking systems Capsule and Artifax. Once an event is confirmed, I created the contract manually and once catering options had been decided by the client, I placed food orders with our caterers ‘Just Good Food’ or the on site restaurant Marmalade (part of caterers Bitter and Twisted). I have also attend a number of Wedding Fairs to promote the Rep as a unique wedding venue

  • Sales and Events Coordinator

    Wellcome Trust - London, United Kingdom

    Sales & Marketing
    May 2014 - April 2016 · 1 year and 12 months

    As part of a small team at Wellcome Collection, within the Wellcome Trust, I was responsible for account management. This includes building and maintaining relationships with repeat clients such as Combat Stress and Alzheimer's Research UK. I was also responsible for developing partnerships with new clients such as Debenhams and Turner Broadcasting. One of my main duties was to prepare the venue prior to the start of an event, this included setting up audio-visual equipment and liaising with our catering and room management teams to confirm everything was in place for the client’s arrival. Along with running events, I dealt with all incoming enquiries, logging them onto our booking system Kinetics and arranging site visits. For these visits, I provided information on room set ups, the capacities plus available rates and catering options. I have represented Wellcome Collection at event exhibitions such as Square Meal which is held at Old Billinsgate Market in London every year. Also marketing in this way, I was responsible for aside the team in creating and delivering Cclient event nights at the venue, which was a positive way of promoting the business. Here, I would liase with our onsite caterers to create menus and cocktails to fit our theme, I would then negotiate the best possible costs to fit within budget. I also worked alongside marketing agency Triggerfish to promote the venue through Twitter, I was also responsible for tweeting on an ad-hoc basis. My role grew from issuing deposit invoices to chasing outstanding payments older than 31 days, within the time i was responsible for aged debt, I obtained payments up to the value of £20,000

  • Reception Manager

    Best Western UK - Canterbury, United Kingdom

    Front Office reception
    June 2013 - February 2014 · 9 months

    As part of my double promotion I was responsible for a team of four receptionists, implementing incentives to help increase revenue across all departments and develop the team part of this role included creating the weekly rota. As a duty manager I was responsible for the running of the hotel and any events which may have taken place. My corporate experience extends to providing a service for the following companies: Invicta Chamber of Commerce, BT, as well as production companies Studio Lambert and Production 21

Education

  • Business Management and Business Marketing

    Open College - London, United Kingdom

    October 2016 - October 2018

    This course focuses on the role of a manager within an organisation and how good marketing can increase revenue.

  • Administration Diploma

    Pitman Training - London, United Kingdom

    May 2014 - March 2016

    A bespoke course created for the admin support staff of Wellcome Trust

  • Event management

    Open College - London, United Kingdom

    February 2013 - February 2014

    A diploma in event management, covering all aspects of the event industry from taking enquiries, negotiating packages, working with external partners to confirming repeat business and account management

Languages

  • English
    Native or fluent
    100%

Skills

  • Account management
  • A good Team player
  • Committed
  • Communicating
  • Creative problem solver
  • Customer focus
  • Data Entry
  • Development
  • Enjoys a challenge
  • Event Management
  • Facebook
  • Good customer service
  • Good problem solver
  • high level communicator
  • Human resource
  • Instagram
  • LinkedIn
  • Logistical
  • Negotations
  • Presentations
  • Problem solver
  • Sales
  • Social medi
  • Training
  • Twitter
Connections
Krisantus Sutrisno
Intern at Four Seasons Hotel
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