Fernando Alonso Castaño

Fernando Alonso Castaño

Hotel Operations Manager at Globally Group
Lives in Madrid, Spain
over 6 months ago

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  • Hotel Operations Manager

    Globally Group - Madrid, Spain

    June 2017 - October 2018 · 1 year and 5 months

    - Day-to-day management of the hotel's operational departments. - To elaborate the hotel's annual budget based on the commercial objectives, the market, the environment and the historical sales forecasts. - Cost study and analysis of deviations in P&L account. - Commercial and representative work of the Hotel in Fam trips and Site inspections. - Manage and coordinate in the hotels assigned the implementation of the different policies.. - Organize and direct the hotel team, coordinating the different areas (reception, administration, sales, housekeeping, maintenance, etc.) - Coordination of the F&B Department of the hotel. - Study, development and implementation of actions focused on online repositioning. - Search and selection of necessary positions in the hotel from managers to base profiles. - Advice to managers in operations and cost control - Pre-opening and opening planning for a 5-star hotel

  • Hotel Manager

    Hoteles Magic Costa Blanca - Benidorm, Spain

    February 2017 - May 2017 · 4 months

    - Planning the reopening of the establishment after a complete remodeling - Staff selection - Implement of new procedures - Control of quality processes in the departments - Supervision and coaching of department heads - Cost Analysis - Analysis of budgets and their deviations - Relations with the tour operators

  • Assistant Hotel Manager

    Hotel De Las Letras - Madrid, Spain

    September 2013 - April 2015 · 1 year and 8 months

    - Leadership and coordination of daily operations in rooms division - Monitoring of quality processes - Definition and implementation of work processes - Participation in strategic revenue management meetings - Making budgets for rooms division - Management of customer complaints and suggestions - Customer Relationship Management - Groups monitoring and follow-ups - V.I.P Treatments

  • Front Office Manager

    Nh Carlton Amsterdam - Amsterdam, Netherlands

    Front Office reception
    October 2012 - September 2013 · 12 months

    - Coordination and supervision of the reception staff in the tasks assigned - Night Duty Manager - Complaints and claims management - VIP Treatments Supervision

  • Front Office Manager

    NH Hotels - Madrid, Spain

    Front Office reception
    May 2009 - September 2012 · 3 years and 5 months

    - Team Management - Revenue Management - Control of the Department of groups and events - Quality Process Management - Follow up on complaints and suggestions - Development and implementation of commercial procedures - Credit Control - Customer Relations - Creation of revenue forecast in rooms division. - Budget deviation Analysis (current vs forecast)

  • 2º Jefe de Recepción

    NH Hotels - Madrid, Spain

    Front Office reception
    October 2005 - April 2009 · 3 years and 7 months

  • Recepcionista

    NH Hotels - Madrid, Spain

    Front Office reception
    January 2001 - September 2005 · 4 years and 9 months


  • Master degree in Hotel and Restaurant Management

    Esden - Escuela Superior de Negocios - Madrid, Spain

    September 2010 - July 2011

  • Superior degree in hospitality industry

    Escuela Superior de Hostelería y Turismo de Madrid - Madrid, Spain

    September 1999 - January 2001


  • Spanish
    Native or fluent
  • English
    Full professional
  • French


  • Good analytical skills
  • Good communicator
  • Good social skills
  • Hight sense of excellence in service
  • Strong leadership
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