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Goal-focused, confident decision maker with extensive experience over the past 15 years in 5-star business and resort hotels with commitment to guest satisfaction, interdepartmental collaboration as well as building and sustaining a trust relationship with the team. Moving past unforeseen obstacles without unnecessary delay and ability to prioritize and com-plete tasks in order to achieve business objectives and complete high-quality work within allotted time frames.
Front Desk Manager
Hotel Camiral / PGA Catalunya Resort - Caldes de Malavella, SpainFront Office conciergeJanuary 2018 - Now · 1 year and 2 months
The Park Tower Knightsbridge, a Luxury Collection Hotel, London - London, United KingdomFront Office conciergeOctober 2015 - January 2018 · 2 years and 4 months
Assistant Front Office Manager
Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife - Adeje, SpainFront Office conciergeMay 2011 - October 2015 · 4 years and 6 months
Front Office Shift Leader
Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife - Adeje, SpainFront Office conciergeDecember 2007 - May 2011 · 3 years and 6 months
Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife - Adeje, SpainFront Office conciergeDecember 2005 - December 2007 · 2 years and 1 month
Diplomado en Empresas y Actividades Turisticas
UNED - Universidad Nacional de Educacion a Distancia - Madrid, SpainSeptember 2001 - June 2004
SpanishNative or fluent100%
- Critical Thinker
- Customer focus
- Financial management
- People Orientation
- Problem solving
- Self management