Feroz Ghanchi

Feroz Ghanchi

Head Butler at The Diplomatic club
Lives in Lusail, Qatar

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About me

Dear Team Greetings of the day,

Having working in the Hotel & Private Household industry since 2001, with the world’s Most Luxurious Hotels, collecting experiences in different departments, brands and countries. I am a high motivated individual, ready for a challenge and ready to take on more responsibilities within the industry. My main focus is client-employee relationships, a personalized service and attention to details. I am also strong believer that creating a team whose basis are teamwork, passion and enjoyment translates directly into the quality of the service. Understanding the standards and values of a company is also a fundamental basis to which I give high importance, Strong Interpersonal communication skills. Problem analysis and problem solving, Organizational skills and customer service orientation.

Best regards
Feroz Ghanchi
+97450223169

Experience

17 years and 6 months

  • Head Butler

    The Diplomatic club - Lusail, Qatar

    Guest Relations
    January 2017 - Now · 3 years

    • Consistently offer professional, friendly and engaging service. • Maintain a motivated team ensuring that the product knowledge, policies and procedures are adhered to. • Lead the recruitment and training of new Colleagues and Supervisors. • Review and respond to guest feedback channels, handle guest opportunities and take/review corrective action. Ensure closure and follow-up with guests and colleagues involved. Communicated successes throughout division. • Work cohesively in collaboration with the housekeeping and engineering management team to ensure a defect free stay experience. • Ensure through personal review on a random basis that guest rooms are in perfect order for guest’s arrival and all special requests have been actioned. • Inspect the rooms and all facilities of the SBU to assess their availability to clients and their compliance with operational standards to support the customer/guest satisfaction at all times. • Leads, motivates & continuously develops the Butler Team in order to maximize colleague’s productivity, departmental revenue, guest satisfaction & department COS scores. • Conduct daily briefing to colleagues and attend daily management briefing.

  • Senior Front office Team Leader ( Butler Operation )

    Burj Al Arab Hotel Jumeirah - Dubai, United Arab Emirates

    Front Office reception
    January 2005 - July 2015 · 10 years and 7 months

    Supervision over the Front office & Butler Operation Handling & Conducting Training for the Rooms Division Staff Handling Guest Complaints and Setting up Corrective Action Plans Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation Checks billing instructions and monitors guest credit. Analyses and approves discounts and rebates Conducts daily departmental briefings and provides input for regular Front Office meetings Handling Roaster for a Capacity of 185 Staff Analyses the rate variance report to ensure room’s revenue control. Coaches, Counsels and disciplines staff, providing constructive feedback to enhance performance Prepare registration cards, welcome booklets and keys for group arrivals and organize the smooth check-i Prepare and carry out shift handover and to ensure that the desk is left tidy and that all work has been completed. Schedule the meal breaks for all Guest Service Executives ensuring adequate manning at reception at all times. Coordinate Room Moves and communicate them to all necessary departments. Handle any pending bills (Pay-Masters) and follow up as necessary. Conducts spot checks on Guest Services Float on weekly basis and reports any discrepancies to Front Office Manager/ Assistant Front Office Manager. Working on planning VIP guest itinerary and delivering high standard of service Assisting high dignitaries of State, Royal Families and celebrities with their requirements Sole charge of accounting and currency exchange including handling large sums of money Liaising with all departments within the hotels to ensure guest needs are met

  • Taj Club Butler

    The Taj Mahal Palace & Tower - Mumbai, India

    Front Office reception
    March 2001 - December 2004 · 3 years and 11 months

    • To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill. • To carry out all the day-to-day Front Office operations associated with the guests. • To manage the hotel petty cash and the sale of rooms in the hotel. • To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures. • Ensure that the guest service is excellent so that he/she will return to the hotel. • Update Guest history. • Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel. • Know the pricing policy of the hotel. • Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible. • Follow up on the guest requests and ensure it is done or offer alternative solution. • Own the problem, solve it and follow up, involve your supervisor when it is necessary. • Ensure that the service offered and the provisions provided to the guests are up to company standard. • Ensure that the service provided to the guests will win their loyalty to return to the company. • Provide wake-up calls as requested by the guests. • Inform the guest of all the conditions related to their stay in the hotel. • Forward any messages received for the guest. • Forward all relevant information to the other departments in the hotel. • Strive to optimize the occupancy rate, the average price per room and the turnover for the hotels. • Perform miscellaneous job-related duties as assigned.

Education

  • Diploma In Hospitality Management

    The Indian Hotel Company - Mumbai, India

    March 1999 - May 2001

    Hospitality Management

Languages

4 languages

  • Urdu

    Native or fluent

  • Hindi

    Native or fluent

  • English

    Native or fluent

  • Arabic

    Professional working

Personal information

Nationalities

  • Indian

Date of birth

January 29th 1983

Skills

1 skill

  • HACCP certified

Additional Information

2 informations shared

  • Opera

    Opera

  • HACCP Certified

    HACCP Certified

Connections
SHADY BANYATA
Management Development at MadePRO
Bashar Kamala
Receptionist at Corp hotel, by HMH
Rares Ciuverca
Sales&Marketing and Events Coordinator Trainee at Finca Cortesin 5*
View 7 connections
Following
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