Filipa Castilho

Filipa Castilho

Rooms Division - Management Training at Mandarin Oriental Hotel Group
Lives in Barcelona, Spain
over 6 months ago

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Dear recruiter,

I am a Portuguese native that has received her Bachelor’s degree from the Ecole hôtelière de Lausanne (EHL), one of the leading universities for hospitality management worldwide. I am also finishing my Rooms Division Management Training in Mandarin Oriental, Barcelona, a hotel group known for its prestigious service. I am looking to soon enter the corporate world where innovation and an entrepreneurial mindset is encouraged. My key areas of focus are Revenue Management Innovative Techniques and Optimization, Rooms Division and, Corporate Sales and Partnerships.

Having lived in 6 countries has made me into a creative and open-minded person with excellent interpersonal communication skills. These allowed me to learn five different languages, that I speak fluently, and the ability to have relationships with people from around the globe. My high involvement in the student life of EHL as a member of several committees with different responsibilities has given me the ability to self-manage and be a self-starter.
I am a dynamic, motivated and professional person that is looking for personal & professional growth within the revenue generating departments of the Hospitality Industry.


Dear recruiter, if this is what you are looking for then let’s connect!

Experience

  • Rooms Division - Management Training

    Mandarin Oriental Hotel Group - Barcelona, Spain

    Rooms division
    April 2018 - Now · 9 months

    Exposure to all departments in Rooms Division, where I am learning all the day to day tasks. - Reservations - Bellboys - Guest Relations - Front Office - Butler - Concierge - Housekeeping

  • Events Booking Center Trainee

    Marriott International - Brussels, Belgium

    Reservations
    July 2016 - January 2017 · 7 months

    I was responsible for all leisure group requests for the 3 Marriott Hotels in Brussels. During this internship, I did cross-trainings with the Proactive Sales, Events and Revenue Management department. This experience put to challenge my organization and communication skills. I learned to deal multiple projects at the same time while keeping a professional work. Having the chance to work alongside with the Revenue Management team, and doing a cross-training there gave me a good insight to this department. I was able to gain an understanding of the right pricing strategy in a competitive market.

  • Guest Relations / Concierge

    Marriott International - Brussels, Belgium

    Guest Relations
    July 2016 - January 2017 · 7 months

    Interns in the Renaissance Hotel in Brussels were allocated a morning a week to work along the Concierge. My duties were the following: - guide guests through the hotel - suggest interesting places to go to in Brussels, provide them with maps and give explanations of the city - keep the guests' luggage in the luggage room and bring them back to the guests - call cabs for the guests - help the reception whenever they became overwhelmed

  • F&B Trainee

    Aemilia - Parma, Italy

    F&B service
    August 2014 - January 2015 · 6 months

    I was fully responsible for running the bar of the hotel among other responsabilities. During this training, I developed excellent standards of service as well as a critical and perfectionist's eye. Barmaid, waitress, banqueting employee, managing reservations, organizing coffee breaks and standing dinners were some of my responsibilities.

  • Public Relation's Trainee

    Senventh House - New York, NY, United States

    Public Relations
    September 2013 - September 2013 · 1 month

    Seventh House is a marketing, public relation and event planning firm. On September 2013, Seventh House worked for some designers that run shows during the Fashion Week. Prior to the New-York's Fashion Week, I was responsible for contacting media to invite them to shows. During the Fashion Week, I worked as a host and helped with the set-up of the shows.

  • F&B Trainee

    Tivoli Hotels&Resorts; - Lisbon, Portugal

    F&B service
    July 2012 - August 2012 · 2 months

    I moved through various departments in order to have a general overview of the Hospitality Industry. -Front Office -Back Office -Housekeeping -F&B - Groups, Conference & Events

  • Front Office Trainee

    CS Vintage Hotel - Lisbon, Portugal

    Front Office reception
    February 2012 - February 2012 · 1 month

    During my internship, I worked in the Front Office where I managed reservations, did check-ins and check-outs, and oriented guests when they arrived.

Education

  • École hôtelière de Lausanne - Lausanne, Switzerland

    January 2014 - February 2018

  • Lycée Français Charles Lepierre - Lisbon, Portugal

    September 2012 - June 2013

  • Lycée Français Jean Monet - Brussels, Belgium

    September 2007 - June 2012

  • Lycée Français Jules Verne - Guatemala City, Guatemala

    September 2002 - June 2007

  • Lycée Français Les Alyzées - Praia, Cape Verde

    September 2000 - June 2002

Languages

  • French
    Native or fluent
    100%
  • Portuguese
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • Italian
    Professional working
    60%

Skills

  • Good time management
  • Open minded
  • Opera
  • Patient and diplomatic
  • Posititve
  • Sales force automation
  • Team work

Other

  • Fête Finale committee - Human Resources

    During 6 months I was Co-Head of Human Resources to prepare an event that hosted over 1'200 people.
    I managed a team of over 70 people for the D-Day, scheduled their duties and made controlled the quality of their work.

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