Filipa Jordao

Filipa Jordao

Teacher at Escola de Hotelaria e Turismo de Lisboa
Lives in Lisbon, Portugal
over 6 months ago

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Filipa Jordao
I am a professional with expertise across several areas including Sales & Marketing, Project Management, Business Development, New Channels and Partnerships.

I see myself as a quick, flexible problem solver using creativity, cultural observation and innovative thinking as my work tools.

I am passionate about my work and strive to provide my clients and teams with creative, innovative and ultimately, profitable solutions for my employer.

I have worked both for international and national companies, and this has made me flexible and inclusive, in terms of working with teams from very different cultures and backgrounds.

Above all, I am a project-oriented person, and have successfully taken on and implemented a variety of corporate projects, with challenging deadlines, some of which were not even directly related to my field of expertise.

Companies I have done partnerships: L`Oreal, Pfizer, SmartBox, Groupon, Millennium BCP Bank, BES Bank, Deloitte, Nestle, Nespresso, Vodafone and Sephora amongst others.


  • Head of Data Privacy

    Minor Hotels - Lisbon, Portugal

    December 2017 - Now · 1 year and 1 month

    - Data Privacy Project Lider; - Responsible for the development , implementation, training, audit and control of GDPR Project in Minor Hotels Portugal; - GDPR Committee member - Minor International.

  • Teacher

    Escola de Hotelaria e Turismo de Lisboa - Lisbon, Portugal

    January 2013 - Now · 5 years and 12 months

    Teacher of Communication, Soft Skills, NLP, Interpersonal Relationships, Sales, Costumer Services.

  • Project Manager| Business Development Manager| Reservations Manager

    Minor International - Lisbon, Portugal

    Sales & Marketing
    May 2011 - June 2018 · 7 years and 2 months

    - Central Reservations Project Lider; - Responsible for the development , implementation and management of Tivoli Hotels & Resort Central Reservations; - Responsible for Central Reservations Management team - 28 people; - Inbound and Outbound: Tour Operators, Travel Agents, Corporate, E-commerce and Direct Clients; - Responsible for the development and implementation voice, mail, chat and facebook messenger services; - Responsible for the development, implementation and management of Outbound campaigns; - Responsible for Control and Reporting of all systems (One agent, SIHOT, Business Manager, etc).

  • Loyalty, Partnerships & New Channels Manager

    Tivoli Hotels & Resorts - Lisbon, Portugal

    Sales & Marketing
    January 2009 - December 2011 · 2 years and 12 months

    - Responsible for implementing and managing the GHA Discovery Loyalty program in Tivoli Hotels & Resorts. Founded in 2004, Global Hotel Alliance is the largest global alliance of independent hotel groups, highlighting brands such as Kempinski, Leela, Doyle, etc.; - Responsible for the development and sale of innovating Tivoli products in non-conventional channels. Creation and development of My Tivoli program, which is a tool that gives companies employees exclusive access to personalized offers, on their intranet; - Responsible for the development, implementation and management of T / Store the first online store (in a Portuguese Chain) which will sell Tivoli Hotels & Resorts products. - Responsible for the development, implementation and management of Tivoli Hotels & Resorts Customer Contact Center; - Responsible for developing campaigns trade marketing products and services. Bulk and group buying product for corporate clients and incentives to B2B and B2C.

  • Sales Manager

    Mercure - Lisbon, Portugal

    Sales & Marketing
    May 2000 - September 2001 · 1 year and 5 months

    - Groups, events and banquets sales and contracting.

  • Account Manager - Events and Banquets

    Sofitel - Lisbon, Portugal

    Sales & Marketing
    September 1999 - April 2000 · 8 months

    - Events & Banquets promotion, sales and contracting.

  • Travel Agent

    GEOTUR - Lisbon, Portugal

    February 1998 - November 1998 · 10 months

    - Travel Agent Expo 98 exhibition.

  • Entertainer

    Club Med - Marrakesh, Morocco

    Recreation & Leisure
    June 1997 - October 1997 · 5 months

    Kids Club Entertainer.


  • Digital Marketing

    Universidade Católica Portuguesa - Lisbon, Portugal

    January 2017 - June 2017

  • Marketing MBA

    IPAM - Lisbon, Portugal

    January 2008 - July 2009

  • Brand Management Master - Projec Management

    ISCTE Business School - Lisbon, Portugal

    January 2001 - December 2001

  • Hospitality & Tourism Management Degree

    INP - Lisbon, Portugal

    September 1995 - July 1999


  • Portuguese
    Native or fluent
  • English
    Full professional


  • Communication skill
  • Creativity
  • Impact
  • influence
  • Leadership
  • Negotiation
  • Orientation to results
  • Strategic thinking


  • Speaker in several Tourism University Wokshops


    Turism in Portugal in 2037

    Download the file
Geneva, Switzerland
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