FIONA OTIENO

FIONA OTIENO

TELEPHONE OPERATOR/GUEST RELATIONSHIP OFFICER /CID AGENT at Hilton Abu Dhabi Hotel
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am passionate and ready to deliver my best, a Happy client/guest/customer is a happy me .

Experience

  • TELEPHONE OPERATOR/GUEST RELATIONSHIP OFFICER /CID AGENT

    Hilton Abu Dhabi Hotel - Dubai, United Arab Emirates

    Front Office reception
    October 2018 - Now ยท 4 months

    >Acting as a point of contact for guests, dealing with any queries written and phone queries >Ensures any requests are communicated to the relevant person and carried out >Maintains guest profiles in the Hotel Property Management System, ensuring information is up-to-date and accurate >Promotes upgrades and up sells hotel products and services where appropriate to drive revenue >Has full knowledge of hotel facilities and services as well as those in the local area >Monitors the Reception inbox and replies to emails from guests, colleagues and third party suppliers Carries out general administrative tasks >Takes room service and restaurant orders for lunch, dinner and afternoon tea

Education

  • BUSSINESS MANAGEMENT

    KENYA INSTITUTE OF MANAGEMENT STUDIES - Nairobi, Kenya

    February 2014 - October 2015

    ATTAINED MY HIGHER DIPLOMA

Languages

  • English
    Professional working
    60%

Skills

  • Customer Care
  • Time keeping
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