FIONA OTIENO

FIONA OTIENO

Reservations Agent at double tree by hilton
Lives in Dubai, United Arab Emirates

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About me

I am passionate and ready to deliver my best, a Happy client/guest/customer is a happy me .

Experience

2 years and 3 months

  • Reservations Agent

    double tree by hilton - Dubai, United Arab Emirates

    Sales & Marketing
    February 2019 - Now · 11 months

    -Checking on the availability of accommodations or transportation on a traveler's desired travel dates -Reserving and taking payment for hotel rooms, ship cabins, tickets for transportation as well as other travel products -Assisting customers choose among a variety of travel options -Selling add-on travel products, such as tour tickets, travel insurance or upgraded seats or accommodations -Providing support to customers who have already made a travel purchase by confirming, changing or canceling reservations

  • TELEPHONE OPERATOR/GUEST RELATIONSHIP OFFICER /CID AGENT

    Hilton Abu Dhabi Hotel - Dubai, United Arab Emirates

    Front Office reception
    October 2018 - February 2019 · 5 months

    >Acting as a point of contact for guests, dealing with any queries written and phone queries >Ensures any requests are communicated to the relevant person and carried out >Maintains guest profiles in the Hotel Property Management System, ensuring information is up-to-date and accurate >Promotes upgrades and up sells hotel products and services where appropriate to drive revenue >Has full knowledge of hotel facilities and services as well as those in the local area >Monitors the Reception inbox and replies to emails from guests, colleagues and third party suppliers Carries out general administrative tasks >Takes room service and restaurant orders for lunch, dinner and afternoon tea

  • Telephone Operator/CID/DTCM Agent

    Avari Dubai hotel Deira - Dubai, United Arab Emirates

    Front Office reception
    October 2017 - September 2018 · 1 year

    • Check the Dubai Police incoming emails in the CID system • Answer all incoming calls calls • Update, check out and Tally the DTCM Making sure it’s always up to date • Process all guest check-ins by confirming reservations • Welcoming guests in a friendly and professional way • Interrupt busy lines if an emergency warrants. • Process all check-outs including resolving any late and disputed charges • Coordinate with Housekeeping to track readiness of rooms for check-in • Attend to special guests (e.g. VIPs) and answer their inquiries

Education

  • BUSSINESS MANAGEMENT

    KENYA INSTITUTE OF MANAGEMENT STUDIES - Nairobi, Kenya

    February 2014 - October 2015

    ATTAINED MY HIGHER DIPLOMA

Languages

1 language

  • English

    Professional working

Personal information

Nationalities

  • Kenyan

Skills

2 skills

  • Customer Care
  • Time keeping
Connections
Kalu Ikechukwu Samuel
Front Office Lobby Ambassadors-Concierge Agent at W Hotel Palm jumeirah Dubai
KALU IKECHUKWU SAMUEL
Front Office Concierge Agent at Jumeirah Group
Samuddin Maipady
Housekeeping Room Attendant at AL KARNAK HOTEL LLC,DUBAI
View 4 connections
Following
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