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I am passionate and ready to deliver my best, a Happy client/guest/customer is a happy me .
TELEPHONE OPERATOR/GUEST RELATIONSHIP OFFICER /CID AGENT
Hilton Abu Dhabi Hotel - Dubai, United Arab EmiratesFront Office receptionOctober 2018 - Now · 4 months
>Acting as a point of contact for guests, dealing with any queries written and phone queries >Ensures any requests are communicated to the relevant person and carried out >Maintains guest profiles in the Hotel Property Management System, ensuring information is up-to-date and accurate >Promotes upgrades and up sells hotel products and services where appropriate to drive revenue >Has full knowledge of hotel facilities and services as well as those in the local area >Monitors the Reception inbox and replies to emails from guests, colleagues and third party suppliers Carries out general administrative tasks >Takes room service and restaurant orders for lunch, dinner and afternoon tea
KENYA INSTITUTE OF MANAGEMENT STUDIES - Nairobi, KenyaFebruary 2014 - October 2015
ATTAINED MY HIGHER DIPLOMA
- Customer Care
- Time keeping