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I am passionate and ready to deliver my best, a Happy client/guest/customer is a happy me .
2 years and 3 months
double tree by hilton - Dubai, United Arab EmiratesSales & MarketingFebruary 2019 - Now · 11 months
-Checking on the availability of accommodations or transportation on a traveler's desired travel dates -Reserving and taking payment for hotel rooms, ship cabins, tickets for transportation as well as other travel products -Assisting customers choose among a variety of travel options -Selling add-on travel products, such as tour tickets, travel insurance or upgraded seats or accommodations -Providing support to customers who have already made a travel purchase by confirming, changing or canceling reservations
TELEPHONE OPERATOR/GUEST RELATIONSHIP OFFICER /CID AGENT
Hilton Abu Dhabi Hotel - Dubai, United Arab EmiratesFront Office receptionOctober 2018 - February 2019 · 5 months
>Acting as a point of contact for guests, dealing with any queries written and phone queries >Ensures any requests are communicated to the relevant person and carried out >Maintains guest profiles in the Hotel Property Management System, ensuring information is up-to-date and accurate >Promotes upgrades and up sells hotel products and services where appropriate to drive revenue >Has full knowledge of hotel facilities and services as well as those in the local area >Monitors the Reception inbox and replies to emails from guests, colleagues and third party suppliers Carries out general administrative tasks >Takes room service and restaurant orders for lunch, dinner and afternoon tea
Telephone Operator/CID/DTCM Agent
Avari Dubai hotel Deira - Dubai, United Arab EmiratesFront Office receptionOctober 2017 - September 2018 · 1 year
• Check the Dubai Police incoming emails in the CID system • Answer all incoming calls calls • Update, check out and Tally the DTCM Making sure it’s always up to date • Process all guest check-ins by confirming reservations • Welcoming guests in a friendly and professional way • Interrupt busy lines if an emergency warrants. • Process all check-outs including resolving any late and disputed charges • Coordinate with Housekeeping to track readiness of rooms for check-in • Attend to special guests (e.g. VIPs) and answer their inquiries
KENYA INSTITUTE OF MANAGEMENT STUDIES - Nairobi, KenyaFebruary 2014 - October 2015
ATTAINED MY HIGHER DIPLOMA
- Customer Care
- Time keeping