Flavia Balas

Flavia Balas

Leisure and Corporate Event Coordinator at Courtyard by Marriott Paris La Defense West - Colombes
Lives in Paris, France
over 6 months ago

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A highly motivated individual with strong customer service focus and results orientated. Definitely a "People Person"​ with a "Can Do Attitude" supported by strong managerial and leadership capabilities.

Experience

  • Leisure and Corporate Event Coordinator

    Courtyard by Marriott Paris La Defense West - Colombes - Paris, France

    Events
    February 2018 - Now · 11 months

    - Handle request for groups and conventions, prepare offers, conclude contracts and go into details when coordinating conventions/events and groups - Daily report prep of the actions developed, to my direct manager and hotel general manager - Independently organize and administer all the processes and tasks related to corporate events and groups reservations and also be present during functions to personally take care of our clients - Responsible for organizing and conducting site inspection of the hotel/meeting rooms - Responsible for briefing other departments of the existing groups/events reservations - Maximizes new business and maintain the growth of existing business - Build and develop relationships within each sector (Corporate, MICE, etc.) - Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms - Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests - Handle guest complaints in accordance with Marriott policy - Generate and maintain customers of defined accounts/areas through sales activities (face to face sales calls, telephone calls, entertainment) - Solicit and serve transient and group business & meetings - Attend departmental and communication meeting as requested by Department Head - Attend major events in hotel & city as requested by Department Head - Closely monitor accounts revenue and business production of own portfolio - Maximize up selling opportunities whenever possible - Review direct competition and conducts regular research - Establish and maintain files of major accounts - Ensure that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible - Maintain an up to date account and contact database and details in property management system

  • Senior Ambassador

    Hosco - Geneva, Switzerland

    Sales & Marketing
    September 2017 - December 2017 · 4 months

    - Contributed to the growth of the largest hospitality network platform by promoting and sharing through various channels updates and details which created awareness between peers and new possible affiliates

  • Event Planning Assistant

    Paris Marriott Rive Gauche Hotel & Conference Center - Paris, France

    Events
    September 2017 - February 2018 · 6 months

    In-house event planning: - Creating and updating event accounts, contacts and block ID in the OPERA planning software for internal meetings - In charge of verifying event schedules (assembly, operation, dismantling) - Follow up on activity updates related to different events Logistic event planning: - Helping the Event Coordinator in the events planning, detail checks with clients: plan, choice of menus, validation of audiovisual services, decoration, entertainment, parking, VIP services, rooms assignment - Implementation plan development through Meeting Matrix software - Customer follow-up on site (welcoming/hosting, presence at key moments of the event) and acting as interface between the operational teams of the hotel/conference center with our clients - Follow-up on payments progress - Assist the Event Coordinator for the organization of the internal pre-convention and BEO meetings; in charge of operational meetings prior to events - Occasional participation in external events (Blitz, Prospecting, Salon) - Responsible of the monthly "Event Meeting": In collaboration with the Event Coordinator, responsible to manage the monthly meeting according to the topics to be discussed - Follow up on customer satisfaction questionnaires (ESS) - Assistance in the design and creation of new commercial offers adapted to the clientele of the Corporate market - Monitoring and analysis of the statistics of the "Event Satisfaction Survey" tool and putting in place actions necessary to improve customer satisfaction. - Assisting the Event Manager in the preparation of confirmed events at the property - Update sales statistics tools - Search for new suppliers for external services

  • Events Associate

    Bijoux Catering - Zürich, Switzerland

    Events
    September 2016 - January 2017 · 5 months

    All around Events Associate with accent on delivering to VIP and VVIP guests (public figures, royalties, state presidents) - in association with the private Zurich Airport Responsible from the beginning of an event/order until delivery and post-customer service. Marketing: responsible for the social platforms and for creating visibility for prospects and clients Groups : organize and supervise meals. Events : organize and supervise catering service. Quality check : in charge of the service/products quality control. Kitchen : when necessary helping the Chef with the food items preparation Stock : stock control and restocking orders for all operations : amenities, food & beverage, office material - if urgent requests (POP-up) occurred, I was directly in charge of procurement

  • Dignitary Assistant

    Rio Olympics 2016 - Rio de Janeiro, Brazil

    Guest Relations
    July 2016 - August 2016 · 2 months

    - An Olympic Dignitary Assistant involves being available six days a week for shifts of up to 12 hours to assist members of the International Olympic Committee, who can include anyone from Royalty, to past Olympic athletes. This mainly involves assisting them to all activities they consider, including of course the Olympic park, official meetings, touristic visits - Responsible for organising the official programme for the Sports Minister of Republic Of Moldova. This included booking transport to venues, providing guidance and information on specific events.

  • Manager in Training

    HTMi, Hotel and Tourism Management Institute - Flühli, Switzerland

    Management
    January 2016 - June 2016 · 6 months

    - The program included various departments of a hotel (Food and Beverage Management; Events Management; Housekeeping Management; Front Office Management; Duty Management) in which the main responsibilities were: training teams of students in accomplishing their tasks, delegate tasks to students, analyze and give feedback based on their performance

  • Sales and Marketing Trainee

    Leon Hotel - Arad, Romania

    Sales & Marketing
    September 2015 - December 2015 · 4 months

    - Creating a selective list of telephone numbers by segment, making phone calls, ensuring customer care thanks to a trace system, - Taking appointments, making business prospection, organizing visits inside and outside of the property, writing offers, creating contracts and taking care of the administrative side of the department. Sales activities: • Telemarketing & Prospection – New accounts • Support to the Sales team in their administrative tasks: Opera Data encoding, Sales Mission reports, Expenses reports • Create and analyse Production report • Maintain updated database • Sales activity plan completion • Tracking and monitoring opportunities through different channels • Participation to Sales Meeting • Daily check arrivals / Weekly check / Monthly budget meetings • Creation of Corporate Flyers Marketing activities: • Social Media - Community management on different channels & for different outlets • Creation - In relationship with graphic designers, copywriters, creation of all collateral • Reporting - Weekly & monthly reporting, and analysis • Guest relations - Learn how to interact with guests • Press communication - Press releases, press kit, press trips • Website - Building & maintaining websites (The Hotel & The Restaurant) • Internet presence - Online Travel Agencies (e.g. Booking.com), TripAdvisor • Partnerships - Negotiation and follow-up of partnerships • Online campaigns - Advertising campaigns for The Hotel

  • Housekeeping Supervision Trainee

    Schloss Hünigen - Bern, Switzerland

    Housekeeping
    August 2015 - September 2015 · 2 months

    - Assist in opening the Housekeeping department in the morning and prepare work allocations for the room attendants. - Ensure that the room attendants have adequate linens and guest supplies on their trolleys / cleaning products, supplies and that the vacuum cleaners are in good working conditions. - Inform the relevant room attendants of any VIP rooms prior to guest arrival. - Ensure correct and punctual provision of morning and afternoon reports to the Front Desk. - Ensure prompt reporting and following up of repairs and maintenance work in all guest room and corridors. - Ensure prompt reporting of lost and found articles to the Housekeeping Office. - Ensure regular communication with the executive housekeeper throughout the day, in order that all special requests are carried out and that all clean rooms are given back to reception as soon as possible. - Enforce housekeeping rules and regulations and encourage room attendants to be courteous and helpful to guests. - Assist in conducting inventories. - Assistance in organization of daily 15-minutes training

  • Front Office & Reservation Agent

    Lido Hotel - Timișoara, Romania

    Front Office reception
    October 2014 - December 2014 · 3 months

    - Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. - Process all payment types such as room charges, cash, checks, debit, or credit. - Process all check-outs including resolving any late and disputed charges. - Answer, record, and process all guest calls, messages, requests, questions, or concerns. - Coordinate with Housekeeping to track readiness of rooms for check-in. - Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. - Supply guests with directions and information regarding property and local areas of interest. - Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. - Complete designated cashier and closing reports in the computer system. - Cash guests' personal checks and traveler's checks. - Count bank at the beginning and end of shift. - Balance and drop receipts according to Accounting specifications. - Manage and maintain the online booking systems for individual/group reservations - Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. - Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. - Sell a room/accommodation to guests without reservations based on availability. - Complete the Room Rate Variance Report. - Process all guest check-ins and assign room.

  • Tourism Planning Assistant

    Romanian Government Tourism Department - Bucharest, Romania

    Tourism
    July 2014 - September 2014 · 3 months

    - Carries out studies and analyzes of public policy documents in the field of tourism and related fields - Participates in the elaboration, implementation and monitoring of organizational development projects and administrative simplification - Ensures smooth communication with the structures within the ministry for obtaining points of view, positions of the structures, data specific to the field of activity, information - Participates in the elaboration of internal procedures - Makes proposals on the implementation of methods and means of administrative simplification - Coordinates and participates in the process of drafting public policy documents - Implements, at the level of the ministry, the set of methods and procedures for formulating public policy documents - Provides consultancy and assistance to develop the management control system and carries out the strategic planning process - Conducts studies and analyzes on the public policy documents that need to be formulated and implemented in the ministry's field of competence

  • Events Trainee

    25hours Hotel Zürich West - Zürich, Switzerland

    Events
    January 2014 - June 2014 · 6 months

    - Internship through all different F&B Outlets: Breakfast, Restaurant/Bar, Events, Room Service and administration of F&B. - Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. - Communicate with guests, employees, and departments to ensure guest needs are met. - Serve food courses and alcoholic beverages to guests. - Set tables according to type of event and service standards. - Answer questions on menu selections. - Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. - Record transaction in MICROS system at time of order. - Check in with guests to ensure satisfaction with each food course and/or beverages. - Complete closing duties, including restocking items. - Present physical and accurate check to guest and process payment.

  • F&B Trainee

    Crowne Plaza Zurich - Zürich, Switzerland

    F&B service
    February 2013 - July 2013 · 6 months

    - Train in all areas of Food & Beverage Outlets, Room Service and Banquets - Welcome guests in a polite and friendly manner - Learn to take and deliver customer orders, consistently demonstrating high levels of customer service - Learn to prepare set ups for tables and/or rooms - Follow all cash handling procedures per Hotel policy - Learn to manage guest inquiries in a timely and efficient manner - Ensure compliance of all IHG standards - Train to achieve departmental targets

Education

  • Bachelor of Arts (B.A.), Hotel and Event Management, 1st Class Honours

    HTMi, Hotel and Tourism Management Institute - Lucerne, Switzerland

    August 2012 - December 2017

  • Bachelor of Science (B.Sc.), Hotel and Tourism Management, 1st Class Honours

    University of Ulster - Hospitality, Tourism and Culinary Management - Coleraine, United Kingdom

    August 2012 - December 2017

Languages

  • English
    Native or fluent
    100%
  • Romanian
    Native or fluent
    100%
  • German
    Full professional
    80%
  • French
    Full professional
    80%
  • Spanish
    Limited working
    40%
  • Italian
    Notions
    20%

Skills

  • Customer service oriented
  • Deadline-oriented
  • Efficient multi-
  • Event Planning & Managing
  • Hospitality Management
  • Interpersonal communication
  • Marketing
  • Micros Opera
  • Micros PMS
  • Project Managenet
  • Sales
  • Strategic Planning
  • Well organised
Connections
Jason Whindus
Intern at Sheraton Suites Key West
Nada Bouchta
Night audit at Four Seasons Hotels & Resorts
Hem Bhattarai
Assistant Restaurant & Bars Manager at IHG - InterContinental Hotels Group
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