Floriana Ficarra

Receptionist at Warwick Brussels
Lives in Brussels, Belgium
over 6 months ago

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Experience

  • Receptionist

    Warwick Brussels - Brussels, Belgium

    Front Office reception
    March 2017 - June 2017 · 5 months

  • commis polyvalent

    Rocco Forte Hotels - Brussels, Belgium

    F&B service
    October 2016 - January 2017 · 4 months

  • Receptionist trainee

    NH Hotel Group - Brussels, Belgium

    Front Office reception
    July 2016 - September 2016 · 3 months

  • Event organizer

    Meliá Hotels International - Palma, Spain

    Events
    January 2015 - May 2015 · 5 months

Education

  • Master in Tourism Quality Management

    Uninform Group - Rome, Italy

    October 2015 - December 2015

  • Science for International Communication

    University of Catania - Hospitality and Tourism Management - Catania, Italy

    October 2009 - November 2013

Languages

  • Italian
    Native or fluent
    100%
  • Spanish
    Full professional
    80%
  • French
    Full professional
    80%
  • English
    Full professional
    80%

Skills

  • Excellent guest relation
  • Guest-focused
  • Handle complain guest
  • Love speaking to guests
  • Use opera
  • use SAP
Following
Hotel Berlaymont EU
Brussels, Belgium
Aloft Brussels Schuman
Brussels, Belgium
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