Floriane Crouzit

Floriane Crouzit

Receptionist at Chandolin Boutique Hotel
Lives in Rennes, France
over 6 months ago

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Currently looking for a new challenge in hospitality
Focus on customer's experience

Experience

  • Receptionist

    Chandolin Boutique Hotel - Chandolin, Switzerland

    Front Office reception
    January 2017 - May 2017

    Opening of the hotel

  • Reservations and Customer Care Specialist

    Marriott International - Cork, Ireland

    Reservations
    November 2015 - August 2016

    International Reservations over the phone Customer Service Marriott Rewards loyalty program

  • Extra Banqueting

    Briochin Caterer - Rennes, France

    F&B service
    August 2015 - September 2015

    Extra during weddings, seminary (up to 500 pax)

  • Head Waiter

    Hotel Le Portetta **** - Francesville, IN, United States

    F&B service
    November 2014 - April 2015

    Breakfast/Lunch/Dinner - area of 30 pax

  • Groups and event coordinator

    Hotel Berlaymont EU - Brussels, Belgium

    Management Trainee
    April 2014 - October 2014

    Elaborated offers, contracts invoices, visit of the hotel, welcomed clients Managed daily mails and phone calls Communicated with others services : daily, weekly, functions sheets Managed data bases in Opera Sales activities : prospecting, agreement, special discounts, visit of the hotel, meeting with potential clients Marketing/communication : Update of social network, brochures, special offer flyer, realization of a book presentation of the hotel

Education

  • Licence Tourisme

    Université du Littoral Côte d'Opale (ULCO) - Calais, France

    September 2013 - September 2014

  • Semester abroad

    Hoa Sen University - Ho Chi Minh City, Vietnam

    March 2013 - August 2013

    Specialized in hospitality management. For example: Tourism Development from Asian point of view

  • Management of Tourism Bachelor

    ESC - Ecole Supérieure de Commerce de la Rochelle - La Rochelle, France

    September 2011 - October 2014

    specialized in Hospitality Management - English track

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Limited working
    40%

Skills

  • Good team worker
  • Problem Solving Skills
Following
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