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About me
A dynamic and highly ambitious individual with an extensive front of house experience in the hospitality industry, with the ability to complete multiple tasks simultaneously. My international work experience and language skills make me confident in my ability to adapt my communication style to cater to the needs of customers from various cultural backgrounds. My cultural awareness and organisational skills have seen me be successful in my previous roles, which have required me to complete a variety of front of house duties and responsibilities. I am currently an International Hospitality Management student at Napier University and seeking a part-time role where I can apply my existing repertoire of customer service and language skills and develop knowledge and further employability experience in the hospitality sector.
Experience
6 years and 1 month
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Junior Hotel Receptionist
FREDERICK HOUSE HOTEL LIMITED - Edinburgh, United Kingdom
ReceptionNovember 2018 - Now · 5 years and 5 months• Used of the PROTEL & REZLYNX & GUESTLINE portal • Booking systems • Operation of the tabloid rooms and acceptance of reservations • Responded promptly to enquiries and requests from prospective customers • Dealing with late arrivals and assisting with early check-outs
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Student Ambassador
Edinburgh Napier University - Edinburgh, United Kingdom
MarketingOctober 2018 - Now · 5 years and 6 monthsBeing a student ambassador is an excellent opportunity to fully integrate with the university. It gives you the opportunity to participate in events organized by the university, welcome new students to the airport and/or in the campus and dealing with inquiries.
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Steward
Reed - Edinburgh, United Kingdom
StewardOctober 2018 - January 2020 · 1 year and 4 monthsREED is a specialist provider of permanent, contract, temporary jobs. Assisting job seekers and employers since 1960, REED's global expertise spans Europe, the Middle East and the Asia Pacific. REED is independent, has 350 offices worldwide, employs 3,000 people and delivers a world-class service across more than 30 specialisms. I am currently working within this business and I had job opportunities, such as steward at event and or at conferences.
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Hotel Receptionist - Internship
Mood Hotels - Rome, Italy
ReceptionJanuary 2018 - January 2018 · 1 month• Used the tabloid rooms and acceptance of reservations • Responded promptly to enquiries and requests from prospective customers • Dealt with late arrivals and assisted with early check-outs • Management of customer check-in and check-out operations • Demonstrated organisational skills when required to carry out administrative duties associated with checking guests in • Use of booking systems and computer software programme, OPERA
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Hotel Receptionist - Internship
Grand Hotel Palatino - Rome, Italy
ReceptionFebruary 2017 - March 2017 · 2 months• Handled customer check-in and check-outs, and took payment and provided invoices • Liaised with colleagues across departments to communicate information in a clear and concise way • Worked as part of a team to deliver high quality customer service
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Customer Service Representative - Internship
Trenitalia S.p.A. - Rome, Italy
Customer ServiceDecember 2016 - January 2017 · 2 months• Showed flair and initiative when selling tickets to public • Required to pay close attention to detail when oversaw reservation duties • Coordinated domestic and international travel arrangements • Took corrective action in the case of accidents and delays minimising extra expenses
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Hotel Receptionist - Internsthip
Mood Hotels - Rome, Italy
ReceptionMay 2016 - June 2016 · 2 months• Greeted and welcomed all hotel guests with a smile • Developed problem-solving skill to meet customers' needs • Used PROTEL and booking systems • Operation of the tabloid rooms and acceptance of reservations • Reviewed account information and charges with guests during check-out
Education
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VIP Summer Programme - Marketingforschung (Marketing Research); Holocaustliteratur - eine Einführung (Holocaust Literature)
Justus Liebig Universität Gießen - Giessen, Germany
April 2021 - July 2021 -
International Hospitality Management with Language
Edinburgh Napier University - Edinburgh, United Kingdom
September 2018 - July 2022 -
High School Diploma in Tourism
Istituto Tecnico per il Turismo Cristoforo Colombo - Rome, Italy
September 2013 - June 2018
Languages
6 languages
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English
Native or fluent
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Italian
Native or fluent
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Romanian
Native or fluent
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German
Full professional
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Spanish
Full professional
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Russian
Notions
Personal information
Nationalities
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Italian
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Romanian
Work Permits
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United Kingdom
Date of birth
February 24th 1999
Driving License
Yes
Skills
4 skills
- Brand ambassador
- Polyglot
- Receptionist
- Team Management
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