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Ambitious and creative Barista with 5+ years’ hands-on experience in coffee making and brewing. Substantial knowledge of various coffee types and their characteristics. Track record of increasing the ratio of returning clients through friendly and warm customer service. A very hardworking and punctual individual who has a neat and tidy appearance. Bilingual: English/French.
Nikki Beach Resort & Spa Dubai - Dubai, United Arab EmiratesF&B serviceOctober 2016 - March 2018
• Greet customers as they arrive at the Nikki Beach pool site area and inquire into their orders • Provide customers with information on favorite coffee blends • Assist patrons in finding seats inside the coffee shop and take their orders • Educate customers about the history of each coffee blend when inquired • Take orders and punch them in the coffee shop database • Provide customers with price information and billing stubs • Give samples of popular coffee blends to creating sales opportunities • Offer customers demonstrations using brewing equipment • Brew coffee per instructions while ensuring that each brew conforms to the standards set by Nikki • Serve brewed coffee and ask for feedback • Ensure that any complaints are entertained positively intending to keep patrons happy and ensure recurring business • Take payments for coffee sold and tender the change • Ensure that Nikki merchandising and signing standards are followed appropriately • Ensure cleanliness and sanitization of all work areas • Make sure that coffee brewing equipment is cleaned, sanitized and adequately maintained on a constant basis • Make minor repairs to coffee brewing equipment • Ensure that sufficient supplies are available and inform procurement officers of any shortages • Make sure that coffee blends are stored in a safe manner
Monte' febe' hotel - Yaounde, CameroonHousekeepingMay 2009 - August 2016
A position as a housekeeper with where extensive ability to maintain cleanliness can be fully utilized to maximize the sanitation condition of facility.
High School Certificate
Springwood High School, Terrant Contry - CameroonOctober 2004 - June 2006
High School Certificate
Progressive High School - Yaounde, CameroonSeptember 2004 - June 2006
Completed comprehensive training in housekeeping Received employer’s recognition as the best housekeeper