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Hospitality and Customer service passionate with pre-opening experience.
Having held positions in customer service, guest service, front office, supervisory positions as well as managerial ones, made me love the hospitality industry, the challenges it throws to us and the satisfaction it brings when you you win a loyal customer, one at a time.
Deputy General Manager
Personal Advisors - Tangier, MoroccoAsset ManagementJanuary 2016 - Now · 3 years and 1 month
Individually managed portfolios, focused on equity markets such as stock market, bonds, futures and options.
Deputy General Manager
Blubay Resorts - Tangier, MoroccoAdministration & GeneralAugust 2014 - December 2015 · 1 year and 5 months
Two 5* hotel, 140 keys and 58 keys, 48 suites, 7 F&B outlets, banquet facilities of up to 500 guests and Spa Center *Pre Opening Experience As Deputy General Manager, I attend in the local existing operations, coaching and assisting directors and managers of departments and a guarantor of the continuity of the group's activity in terms of turnover (management of the operating accounts, pricing policy, occupancy rates, margins) on the Group's two hotels.
Front Office Manager
Pullman - El Jadida, MoroccoFront Office receptionNovember 2013 - December 2013 · 2 months
5* hotel, 121 rooms, 16 suites, 4 F&B outlets, banquet facilities of up to 500 guests, Golf course 18 holes and spa Main Tasks: • Ensuring the front desk provides a professional and friendly service for customers • Dealing with customers, including handling complaints when they come to the desk • Managing and training the concierge, night auditor and team of receptionists • Scheduling my staff rota • Liaising with other departments • Troubleshooting emergencies
Guest Service Manager
Mazagan Beach Resort - El Jadida, MoroccoGuest RelationsSeptember 2009 - July 2013 · 3 years and 11 months
5* hotel, 460 rooms, 32 suites, 8 F&B outlets, banquet facilities of up to 1000 guests, Golf course 18 holes, Casino and spa. *Pre Opening Experience Main Tasks: • Ensuring the Guest relations front desk provides a professional and friendly service for customers • Dealing with customers, including handling complaints when they come to the desk • Managing and training team of guest relation officers • Scheduling my staff rota • Contacting Vip Customers for big events and shows • Marketing Follow up • Liaising with other departments • Troubleshooting emergencies
Customer Service Assistant
Easyjet - Casablanca, MoroccoCustomer ServiceApril 2009 - September 2009 · 6 months
• dealing with passenger enquiries about flight departures and arrivals • reservations for passengers • Resolving customer complaints…
University of Quebec - Hospitality and Tourism Management - Trois-Rivières, CanadaJanuary 1997 - June 2000
Bachelor in Finances
ArabicNative or fluent100%
FrenchNative or fluent100%
EnglishNative or fluent100%
- Computer literate(word.po
- • Customer Service/Experience
- luxury attitude
- organizational and planning skills
- Supervisory and managerial skills
- Team abilities and management
- Telephone etiquette